Van's Heating and Cooling

Contacted Vans for two services. 1. Requested service of air filtrations system. The air filter system has a UV light that was not illuminating. A simple item to fix that could not be completed on sight and required an estimate that exceeded the cost of a new air filter. 2. Signed up for a routine furnace and air conditioning service. The furnace service was completed in late November. The air conditioning service was scheduled for spring 2025. The furnace was working properly prior to visit. After the November visit, the furnace would exhibit a loud buzzing sound when it initially fired and would "short cycle". These conditions were not observed or heard prior to the service. Called Van's regarding the furnace issues. Van's scheduled a follow up service same day. Decided against the follow up service due to the performance issues. Reason: The two prior visits resulted in either not fixing the problem (UV light) or the furnace working poorly after a "routine service". Requested our money back for all prior service. The routine furnace and air conditioning work was performed on a pre pay basis. The Van's manager agreed to refund only the air conditioning payment (service was scheduled but not performed). The two prior visits were not refunded. Overall, Van's did not appear to be familiar with the furnace or air filtration system. The air filtration system was identified by model and serial number prior to visit. If Van's is not familiar with the HVAC system, they should state so before getting involved.

Mike came to my home for the first time and he was very friendly and knowledgeable. Explained what he would do and answered all of my questions. Great experience.

We have been a customer of theirs for over 20 years. Our boiler needed replacement. It took a day to get an estimator out to the house. I was not home the estimator Steve used very high-pressure tactics to get my wife to sign up. She elected to get another bid Exact same boiler and the price was $4000 less. What a way for Vans to value long-term customers. Needless to say we will never use Vans again.

None

They know what they are doing and get the job done when they said very professional very much liked there work and would recommend them for friends and family

Very professional, Very thorough!

Easy and fast

Great job

They are patience with me and did their best to communicate with me since I am hearing impaired.

Vans was excellent , professional, done in one day with friendly service.

Excellent service.

They did an excellant job from start to finish. They did what you would expect from a group of prfessionals. Great job!

The service was great but the price was a little high. I wish I had had time to check out pricing. I would not have had them do the job...

The central air i not yet installed, the sales person didn't tell us it had to be 60 outside. I would have waited and have everything done in 1 appointment instead of 2.