ERS Carpet Cleaning

It went well. The gentleman were very friendly and professional. The carpet looked great at first. After a week or so, I noticed that many of the stains that I was hoping would be removed started to show again which was disappointing.

Technician did a awesome job. Too bad stain was a bleach stain that couldn't be removed.

Great - carpet cleaners were nice and did a solid job!

It turned out good, I was happy. They were on time and they did what they said they were going to do. Kind of what you want!

They did an excellent job, considering our carpet is in need of replacing, but we were trying to delay it a little by having it cleaned.

I purchased 2 deals, one for my mom's house and one for my condo. These included one carpeted stairway at her house and 2 carpeted stairways at mine. The team was fast and professional at both locations. After cleaning, the carpets were clean and fresh-smelling. Paid $199 for 3 rooms, a hallway, and 2 flights of stairs. Paid $237 for 5 rooms, a hallway, and 1 flight of stairs.

The cleaner was professional and friendly, Job was done well, in a timely fashion.

Contacted ERS to try and minimize, and hopefully eliminate, the odor from the various spots in three different rooms. They were able to schedule an appointment in short order. Joe, the technician, called ahead to assure I was home for the appointment. They use a truck mounted system so he installed a baffle at the doorway through which the hose was passed. I did have to shut my cat in the basement while he was there. He was very professional and personable, and paid extra attention when he detected a stronger odor when he went over a troublesome spot. After the carpet dried, I could not detect any remaining odor, which was confirmed by another visitor a week or so later. At the end of the cleaning and vacuuming, he went over the carpets with a "rake". I also considered professional cleaning to put off a full replacement of the carpet for a year or two. A benefit of the cleaning and raking was that it raised the nap enough and brightened the color so I think that I can put off the replacement even further. I called several other cleaners for estimates before selecting ERS. Their price was toward the mid-higher end. However, I think the quality of the service provided and the results obtained were worth the slightly extra cost (approx cost above included tax). I normally clean my own carpets, but would definitely use ERS again for a special occasion or an annual deep cleaning.

The service technician was prompt and friendly. He was able to get tough stains out that I thought were there forever. I will be using them again in the future.

did good job, and did rest of condo including steps, that was over the square footage deal, for a very reasonable price.

Went very well and did a really good job. Worked hard to get some stains out of the carpet.

Anytime I need the job done - I call for "Joe." He is wonderful! Thanks for a great job. I have spread the word of your great services. Company is pet sensitive, too.

The technician was very friendly. I thought he worked very well although I wasn't really pleased with a couple of the spots he did. I have all-white carpeting and very light carpeting. He paid attention to specific spots that I had pointed out to him. The overall carpeting in general, I can see where he was vacuuming because there were black lines he missed. I paid an additional $70. He took care to protect the corners of the walls from the damage of the hose he was taking around. I appreciated that.

The technician called to see if an early arrival would be OK. He arrived as agreed 15 minutes before appt. He cleaned the carpet, offered Scotch guard protection, told us how long to let carpet dry.

It wasn't good. The quality of the the cleaning did not meet my needs. It just wasn't up to par.

I am completely satisfied with my experience with ERC! I was in a jam because the company I had been using for years didn't show up on time, gave me a new window of 4-6 hours later, and was basically unapologetic. I turned to Angie's List for help. I chose to call ERC because they had early weekend hours, hoping someone could come Saturday or Sunday morning. After telling Donna what my situation was, she was offered to have a technician at my house in about one hour! Joe arrived as promised. He was professional, courteous and friendly the entire time AND he did a fantastic job cleaning! ERC really helped me out when I wasn't in a position to be flexible with my time. While I do understand they might not have been in a position to accommodate me so quickly, I am grateful they did. They are now the company I will refer to others and call for my future needs! Thank you Donna and Joe!

They came on time and did a very nice job. I plan on using them again.

Arrived on time, called 1/2 hr. before to confirm arrival time. Was neat and professional. Worked quickly and efficiently.

Joe was absolutely wonderful!! Not only was he professional and punctual, he was pleasant and got right to work. He worked hard and our carpets and couch look fantastic!! It was obvious that he took pride in his work and was grateful for the job. I definitely would hire him and his company again!

Great job done. Pleasant worker, and went out of his way to remove some candle wax on my living room carpet. I thought it would never come out but now you can hardly tell! Got the job done quickly.

Joe was on time. He was very pleasant to work with. He wore protection on his shoes & put up guards by the doors. I also asked him to clean additional areas & he gave me a very reasonable price.

Carpets looked great when they finished, but within a few days, the spots that I had pointed out before they started all showed up again. Not sure if I would use them again. Very professional and responsive company.

Scheduling was no problem and the company showed up promptly. We discussed the areas that needed cleaning and arranged to apply the cost of sofa cleaning towards one of the additional rooms. The cleaning went very quickly, surprisingly so, and the employees were polite and courteous. My concern is/was that the quality of the cleaning was mediocre (you get what you pay for). A few days later I was steam cleaning area rugs and decided to run the rental steam cleaner over some of the carpeted areas that had just been cleaned. I was surprised and disappointed at the amount of dirt that still came out of the 'clean' carpeting. I had emptied the water receptacle before my experiment so that there wasn't any dirty water from the area rugs I'd cleaned. I probably should have called to complain but decided not to because we were in the midst of moving in and all of our furniture and belongings were in the house. Having the company come out again to possibly redo the job just didn't seem worth it.

I called Donna to make an appointment after I found a deal on Angie's List. I was a little concerned about having a carpet and then a wool area rug cleaned, but they were perfectly able to do both. She was able to get me in the next day! Joe called later to confirm the appointment. The next day, I needed to run an errand so I called Joe to tell him I would be home when he arrived, and he told me I had time and estimated his time of arrival. I arrived to find him waiting in the driveway, and he cheerfully said he had just arrived. He came in, reviewed what had to be done, remarked on concerns, and then proceeded right into things. The cleaning was done quickly, very professionally and thoroughly. Spots on the rug I thought would never go away were gone and everything looked terrific. He gave me a good review of how long the carpet would take to dry, etc. I was so pleased with their professionalism and kindness. Completely deserved A's across the board.

Carpets were very dirty from previous tenants. The employee got right to work and the carpets looked great when he was finished!! There was no pressure to purchase other services or pay extra, which was greatly appreciated!! Would highly recommend ERS.