A . J . GRAF AND PTACEK PLUMBING & SEWER AND EXTERIOR WATER PIPE RAPAIR AND OR REPLACE . WE ALSO REPAIR AND OR REPLACE ANY OF YOUR HOME PLUMBING NEEDS .
MAJOR CREDIT CARDS ACCEPTED . CALL OR TEXT TRACY ALLEN 4 1 4 - 8 3 9 - 1 3 8 4
Business highlights
61 years of trusted experience
Services we offer
REPAIR AND REMODEL BATH ROOMS AND KITCHENS FREE ESTIMETS TEN PERCENT DISCOUNT TO ANGIES LIST CUSTOMERS
Services we don't offer
Exterior Siding - Concrete - Roofing - Landscaping Etc.
Description of Work: Open bathroom drain, tub drain and drain on right side of kitchen sink. Plumber did very little work. He had an apprentice do basically everything. The plumber and the apprentice did much arguing on how things should be done. when I made the original call I told Mr. Graf that the only working drain in my home was the sink on the left side in my kitchen. They worked in the bathroom first. In the kitchen they worked on my sink for hours and hours. I decided to look closer at what they were doing and ask some questions. It turned out that they were working on the left sinks drain. When I asked him why they were working on that drain...He stated "because you told me it didn't work". I denied that and reminded him of our initial call. His buddy put pipes together under my sink and in doing so, he somehow looped my rinse hose with the pipes under my sink. That evening, I was unable to use the hose because a good deal of it was looped under the sink... the usable part was to short. When I called him about this, he told me to get a male friend or a friends husband to fix it! I refused and he told me he would come to fix it when he had a chance. After many calls and over a month later his apprentice buddy came to fix it. To top it all off... He left this big jar of some kind of product and charged me for it. I didn't want it and when his apprentice came to fix the hose, I tried to give it back. The apprentice said "he makes all of his customers buy this...it's built into your bill". Lastly, my problem with the tub drain returned within a month or two. |
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0
Response from A.J. Graf Plumbing
NO GOOD DEED GOES UNPANISHED
Richard F.
05/2014
5.0
plumbing
+ -1 more
We have a service contract on our 7-year old hot water heater. We called the company servicing the contract and they contacted A. J. Graf Plumbing to call us and see what could be done. Joe Graf responded almost immediately and said he would come out to inspect our hot water heater. The problem was that we would only get hot water part of the time, not on a continuous basis. Joe was very responsive and he and his helper, Bob, came out within a day. They had to deal with some onerous requirements set forth by the service contract provider, but they handled all these details on their own, without us having to get in the middle. They first tried what the service provider suggested, and when that did not solve the problem, they suggested another approach, which the service contract provider ultimately agreed with. They did not have the parts with them to implement the second solution, but Joe said that his son, Tracey, would get the parts and call us to set up an appointment to fix the water heater. Tracey called us within 24 hours and we set up a time for him to come out. He and Bob arrived on time and made the necessary repairs in a timely fashion. The water heater is now working fine. We were very impressed with the service provided by A. J. Graf Plumbing. They were timely, professional, and took the initiative to work within the requirements of our service contract provider. Since the work was done under the service contract, there was no cost to us and, consequently, we cannot comment on their charges.
Description of Work: Inspected and repaired our malfuntioning hot water heater
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Service Categories
Plumbing
FAQ
A.J. Graf Plumbing is currently rated 4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
A.J. Graf Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, A.J. Graf Plumbing does not offer eco-friendly accreditations.
No, A.J. Graf Plumbing does not offer a senior discount.
No, A.J. Graf Plumbing does not offer emergency services.
Yes, A.J. Graf Plumbing offers warranties.
A.J. Graf Plumbing offers the following services: REPAIR AND REMODEL BATH ROOMS AND KITCHENS FREE ESTIMETS TEN PERCENT DISCOUNT TO ANGIES LIST CUSTOMERS
Exterior Siding - Concrete - Roofing - Landscaping Etc.