Becker Home Improvement Inc.

Many issues with quality and craftsmanship arose after the building permit inspection. The bathroom medicine cabinet was framed and installed at the wrong height. Grout and caulking around shower and floor were installed incorrectly. After substandard attempts to fix it, it took many emails and photos to get Randy to bring in someone to do it right. Doors and trim were painted without any sanding/preparation. Gaps were left uncaulked. The tops of the door trim were left bare with the worker telling me, "No one sees that anyway". Workers sometimes showed up unannounced and without any notice from Randy. It was particularly distressing to be working from home and having someone aggressively pounding at the door to be let in. Workers several times left for the day without locking up, despite a clear expectation to do so.

The gentleman showed up at our house. My wife was there. He listened to what my wife wanted done, did not take any measurements and pulled a number of $45,000 out of the air. What a joke. Did not offer to go back and make a written quote. Not sure what people they are use to dealing with, but we went with another contractor who was pleasant, took the measurement, detailed notes of what my wife wanted, and came in with a hard quote of $26,000 for the same level of work he quoted $45,000. This guy did none of the above. As the other contractors who came in and bid our project said to us, the mannerism of this provider shows that either they have enough business and do not need yours or they prey on uneducated consumers. Either way, I would never hire this company for any project.

Becker home improvement had done my kitchen about 7 years ago. The detail work on the mouldings was amazing. I found them very professional an responsive. I knew if I ever needed any work done in the future I would go to them. Last summer I decided to replace my old patio door. I called Randy, he remembered the house, came right over. The new door was installed without ant problems.

Randy and his crew were very efficient and professional.

It went well. Shaun did the majority of the work. He was professional and thorough. Our only concern was getting Randy and his team to actually do the work - they were very busy.

See above, did not use them for the service.

I set Up an appointment with Randy Becker on the phone a few weeks prior for a 9:00 a.m. deck estimate. I thought I should call, it was about 8:55 a.m. to see if he was on his way. I received his voice mail and I left him a message. He called me back about 40 minutes later to say he was on the phone all morning and that is why he was not at my house. I did not reschedule. Sounds like he forgot.

Mr. Becker was 30 min. late for our appt. He took a call while consulting with me, then returned a call. We needed to set an appt. for the work to be done, after a question was researched. I found out what was needed and called him. After not getting a return call in a few days, I e-mailed him, with, again, no response. I e-mailed again. This time he replied saying he'd contact me to make an appt. to do the work. He never did contact me again. I had another contractor do the work.

He did fantastic work, stuck to it and completed it earlier than what I thought. His price was great, and he was awesome.

I met with Randy on this in the Spring and he seemed to understand exactly what I wanted, took all his measurements and promptly sent me an estimate. We agreed there was no hurry with this job, since I didn't want the windows in over the summer anyway. I contacted him in the Fall to remind him of the job. He answered my call promptly, obtained his materials and scheduled the job at a time convenient to my schedule. The man who came out to do the job was polite, a hard and careful worker, and did a great job cutting all the plexiglass pieces to fit my irregularly shaped window openings. He obtained the screen/storm door I wanted instead of the one Randy had gotten, and installed it - had to make some adjustments to the door frame as it was not perfectly square - when he was finished the door fit perfectly. High quality materials. Good job. It all took 2 or 3 days, and the area was cleaned up meticulously.

Randy was very polite and appeared to be very detail oriented. However, I was a little disappointed in how difficult it was to contact him. We left several messages before he got back to us and it took several weeks to complete our estimate. Ultimately, we decided to postpone our project for other unrelated reasons.

Becker Home Improvement was good. The quality of the workmanship and the behavior of the team was good. They were polite and the owner was very considerate and what he thought would look best too. It wasn't just getting the job done, it was making it look the best as it can be for our situation. We had signed a contract way earlier but the weather put us behind. When we would ask him questions because there were such delays, he would respond right away. I guess with all contractors, he wasn't forthcoming. We hadn't worked with anything this big before so we thought if there was going to be a delay, we would hear but we found out that we have to ask. he did respond immediately when we would inquire.

It went very well. He listened to what we wanted, measured the area and emailed us the design. I used it to get estimates from other companies, but ended up going with Becker. The weather hasn't cooperated with getting the project started.

Becker's construction crew came in, removed the old deck quickly, reframed and built the new deck with Azek Redland Rose decking and trim and finished with the white Azek railing. Cudo's to Azek. The crew said they had not installed Azek railing systems before but felt that it was the best railing system they had ever used. The deck is beautiful and we hope to have a deck party for Memorial Day to officially christen it. The crew was very professional. They asked about features that we wanted and customized everything to our taste. I am very happy with the quality of the materials and of the construction work. The family really like the look and bigger dimensions of the new deck. We did have a cookout on the deck on Saturday, 5/25/2013. It was overcast, windy and a little cold but everyone ate out on the main level of the deck with two tables and a bench. We couldn't have done that with the older, smaller deck. We are looking forward to many years of enjoying the new deck with a lot less maintenance work and cost.

Did not provide an estimate in a timely manner, phoned and emailed several times, received estimate by email July 23, 2012 for just a total for the job - no break down for materials and labor, received email August 20, 2012 with materials and labor estimates. ; didn't seem interested in building my deck

Did what they said, everything done with care, cleaned up after themselves spotlessly, no problems, no issues.

He is right in my area, I think he's great. He came over, did a walk through, gave us an estimate. He said it would be about five months before he could do the work. That was fine because I was planning on getting some other bids. The only thing was that he was only willing to honor $2350.00 of the amount listed for the deal. It felt like the deal was a little misleading. Of the three estimates, he came in the highest. We decided to go with somebody else. I would probably use him again for something else, I just didn't get what I wanted out of the Big Deal.

Excellent. Randy knows his stuff and was in charge of his workers all the way through the process. We will use Randy in the future and would not hesitate to recommend him to others.

I hired Becker Home Improvement to replace most of the windows on the condo I'd moved into this year (half of a duplex) - the previous windows were fine on the inside, but rotten on the outside. There also was some touch-up on the wood siding that needed to be done, as some of that was rotten, too. This was done late in the season (August), and Randy warned me that he probably wouldn't be able to get to it until October or later. He came out and looked at everything that needed to be done, making suggestions about replacement windows and pointing out a broken attic dormer that I hadn't noticed needed repairing. He took measurements of all the windows, a sample of the inside trim, and got the correct paint color for the outside - the plan was to order the windows, paint and stain them off-site, then pop them all in as quickly as possible once that was all done. His crew started work slightly later than initially expected, but that's not surprising and I was given warning. Took them a little under two weeks, and they got it all done before the first real snow came, a little under the wire. Outside, they look great, and the repairs to the siding blend in perfectly. Inside, as I said, they looked fine, so I'm happy to report that he matched the previous trim well enough that they look exactly the same. I've waited a month and a half to review to make sure no problems have arisen, and everything remains great. This was the first time I've had work like this done, so I don't have a basis for comparison, but I think Randy did a great job of assessing the work that needed doing, giving me a schedule, and keeping largely to that schedule even though he couldn't actually get to the job until three months after the initial assessment. Very satisfied.

Randy seems to be a nice guy and is professional. I'm sure he would have done a good job building the deck. I thought the price was high for a deck ($19,000). I was disappointed in the length of time it took to get the plans and the lack of detail requested (no bill-of-materials, labor costs, etc.). Randy indicated he was having computer troubles. He did do a site visit and had some nice ideas, but it was supposed to be $600 worth of design service. However, what I got (pdf's), I could have gotten free from Menards.

I wanted the carpet replaced with a wood floor. Randy came and gave an estimate on square footage. I found bamboo flooring on sale and purchased the estimated square footage needed. I ripped up the carpet and removed (and labeled) baseboards and trim in preparation. Randy's crew removed a layer of linoleum flooring in the kitchen and entryway. They installed my purchased flooring very quickly and neatly. The crew was conscientious of cleaning up after each day. I am pleased with the work. I had to ask for the final invoice. When I received it, I was surprised at the final price and fortunately we found an error in billing. This was quickly corrected.

Excellent! Randy was the only one to come and give an estimate that accurately identified the warping issue with our screened-in porch -- there were several others that had wildly different (and wrong) guesses as to what would need to be done. The estimate was very reasonable considering the work. Randy's crew showed up promptly each morning for work at 7 and worked through the day, and the work was completed within the time span predicted, even given that there was much more rotting under the back deck than anticipated. We are very happy with how our decks and porch look, and much more confident in their structural integrity after the work that Randy and his crew performed.

Randy and his crew are always great to work with - they truly care about their work product. If there were any opportunity for improvement, for me it would be for them to be a little more forward with "pushing back" or offering alternative ideas. I tend to get all excited about what I want done and there are times it would be helpful for someone to say - "here's another idea or thing you could do instead" if they see a potential issue with what is being asked for. I have one great example of where pushback might have been helpful. When we asked for storage shelves to be built in the garage, we asked for them along the side wall of the garage, and afterwards realized that we can't open the car door on the passenger side because of the shelves. It would have been wonderful to have someone point that out as a possible issue and to recommend we go with shelves at the front of the garage. We've worked with Becker Home Improvement on several projects now and they are always our "go to" company when we want or need something done.

I did decide to go with them and so I put down a deposit, but he hasn't started the work yet. He seems really knowledgeable about building construction and about what possible options can be done to a higher standard of quality. I had talked to somebody else and he could sort of redo stuff but he couldn't offer a lot of options and Becker Home Improvement was able to offer a wide variety of options to redo my home the way I want it done. He's a bit busy but that's always usually a good sign.

They had come out to look at replacing some of our windows. He was very nice when he came out to do the estimate, it did take about two weeks to get us the quote and when I inquired as to what was taking so long he said he was waiting to hear back from his window vendor. When they came back with the quote, the windows that they wanted to use were several thousand dollars more than the ones that we wanted to put in and the contractor was not willing to use any other windows from any other vendor. He said that he does not work with Lowe’s, Home Depot or any other vendors because he has had some bad experiences with them. He stated that the vendor that he works with is very reliable and delivers the windows properly every time so that is why he insists on using them; which would be fine if they were not three times as much as the ones we were looking to use. We offered to pick up the windows and have them on site making sure that they were not damaged and ready to be used but he was not willing to go that route either. They suggested that if we wanted to use another vendor or other windows we should contact Angie’s List for refund.