KB Carpets, LLC

We hired Kevin to complete a hardwood floor refinishing project. The project was more than either of us had anticipated. We had agreed to include a snowmobile as part of the payment. The cost of the work that was completed was less than the agreed upon price of the snowmobile. I repeatedly reached out to reach an agreement and never heard from him again.

In early August, 2014, we shopped at several places for replacement carpeting for our living room, bedroom, hall, den and stairs (all the same carpet) and wanted the job done by Labor Day Weekend. We chose KB Carpet to do the job because we liked and trusted Kevin, the owner, and felt that the price for the quality of the carpet and pad we chose was very fair. We had had problems with a seam showing on our old carpet and Kevin promised us that he would install the carpet and that because the carpet we chose came in a 15 ft width there would only need to be two seams and that they would not show. Also, the installation would be done in our time frame. We gave them half of the purchase price on August 9th, 2014. However, they got back to us the following week and said the manufacturer couldn?t provide the carpet in the time frame promised. We decided to wait and have it done by KB anyway. The date of Monday, September 15th, was set for installation and Kevin said the whole job would be done in one day. When we called just before the weekend to check, Kevin said it would be Tuesday before he could get here. Tuesday came and it wasn?t until just before noon that two workers (not Kevin) showed up saying that they would be doing the job. They said that KB had waited until the morning of the installation to pick up the carpet in the Twin Cities (about 70 miles away). On the way back, their truck broke down, and it was middle afternoon when the carpet finally got here. It took until the afternoon of the next day to finish the job. We really liked the carpet but there were 4 seams showing (a couple of the seams appeared to be patches where they had measured incorrectly) and where the carpet met other flooring the edges were stapled and the staples showed badly. The installers said that the carpet needed to relax and that those problems would disappear. It soon became evident that they were not disappearing. We called the installers as we had been instructed, and they came over to work on them with no real improvement. We called Kevin to come over to look at the problem and the installers came back again. This time they pulled out the staples from the edges and installed an invisible metal edge. They also worked on the seams again with little improvement. In talking to Kevin, he said he could fix the seams without pulling up the edges. Days later he said he couldn?t do so and would need to pull up the carpeting edges. He also said he couldn?t come until after Thanksgiving. Then we made the decision to wait until after the holidays because furniture would again have to be moved. Because of illness, vacations, and other reasons ? some our doing and some Kevin?s ? he and the original installers finally came back in Feb. 2015 and fixed the seams as best they could. Of the 4 seams that were badly showing, 3 were fixed pretty well. The one remaining seam that is still is not to our satisfaction is in our bedroom hall area. They told us to wait a year for the carpet to soften and they could come back and fix it again. Would we buy from KB again? Yes, but only if Kevin did the installing. Also, we would not pay KB in full until we were completely satisfied.

unknown

Was a week ( 7 days) late for the measuring appointment, was told sorry, he forgot. Also forgot his measuring tape! Now going on three weeks later, still no estimate.

No longer does refinishing of existing wood floors.

First he came and gave us a measurement and e-mailed us an estimated price for the flooring but had three different quotes on the prices and the material. Then he came over with all the material, took out all our old flooring and put in all new stuff. Very excellent job.