EDWARD HINES LUMBER

My lumber order was handled in a timely manner with a pleasant sales associate.

THERE WAS AN ISSUE WITH THE TRIM AROUND THE WINDOWS AND THEY CAME RIGHT BACK AND FIXED IT WITH NO PROBLEMS. PRICE IS FOR 5 MARVIN WINDOWS. THEY EVEN CALLED ME BEFORE THEY BILLED ME TO ASK IF I WAS HAPPY.

I CALLED AROUND TO MANY PLACES, BUT THEIR PRICE WAS THE BEST. THEY WERE VERY HELPFUL AND RECOMMENDED SOMEONE TO PUT THE WINDOW IN.

I WAS HAVING THE EXTERIOR OF MY HOUSE REPAINTED AND I HAD WINDOW SHUTTERS ON MY HOUSE THAT, WHILE NOT ORIGINAL, WERE PROBABLY 20+ YEARS OLD. OVER THE YEARS THEY HAD WEATHERED AND WARPED TO THE POINT THAT THEY NEEDED TO BE REPLACED. I HAD FIRST TRIED TO WORK WITH ANOTHER COMPANY, BUT THEY WERE NOT FRIENDLY, NOT RESPONSIVE, NOT PROFESSIONAL, AND SO ULTIMATELY DIDN'T GET THE WORK. CEDARBURG LUMBER CO. WAS EVERYTHING THAT THE OTHER COMPANY WASN'T. I ESPECIALLY HAVE TO GIVE GREAT KUDOS TO JEFF KUENSTLER UP THERE. THE SHUTTERS ARE JUST GREAT, EXACT COPIES OF MY ORIGINALS, AND THAT IS FROM MY SIMPLE DRAWING THAT I FAXED TO HIM. IN FACT, EVERYTHING WAS DONE VIA THE PHONE. I NEVER GOT FACE TO FACE WITH A CEDARBURG LUMBER PERSON UNTIL THEY DELIVERED THE SHUTTERS! THEY WERE HALF THE PRICE OF THE OTHER QUOTE I RECEIVED. I AM LOOKING AT WINDOW REPLACEMENT AND CEDARBURG LUMBER IS IN THE DRIVER SEAT FOR THAT WORK. I'LL TAKE THAT OPPORTUNITY TO GET UP TO SEE THEM.

AN EMPLOYEE SHOWED UP, TOOK MEASUREMENTS AND SAID SHE WOULD MAIL THE QUOTE IN APPROX 2 WEEKS. I CALLED AFTER A MONTH AND WAS ASSURED IT WAS GOING TO BE IN THE MAIL IN THE NEXT WEEK. IT HAS NOW BEEN 2 MONTHS SINCE THEY CAME TO TAKE MEASUREMENTS AND I STILL HAVE NO QUOTE. NEEDLESS TO SAY I WOULD NOT BE CONFIDENT IN USING THEM FOR WORK IF THE QUOTE TIME IS ANY INDICATION OF THEIR PERFORMANCE. OVERALL EXPERIENCE WAS VERY DISAPPOINTING.

AT THE STORE, WHEN SHOPPING OUR OPTIONS, WE WERE TOLD THEY WOULD BE MADE CLEAR BY A REPRESENTATIVE ON-SITE. THAT WAS NOT THE CASE AND REQUIRED A SECOND VISIT TO THE STORE TO CLARIFY SEVERAL MATTERS. BEYOND THAT, EVERYTHING WENT SMOOTHLY AND THE WORK APPEARS EXCELLENT.

WORKMEN WERE NEAT, TIMELY, EXCELLENT COMMUNICATION BY MAKING USE OF THEIR EXPEDITER WHO WAS ALWAYS ACCESSIBLE WITHIN 24 HOURS. VERY PLEASED WITH THE RESULTS. USED SUBCONTRACTORS THAT WERE OF THE SAME QUALITY.

ALTHOUGH THEY WERE NOT OUR FINAL CHOICE, THEIR ESTIMATE AND QUOTATION WERE THE MOST DETAILED OF ANY WE''D SEEN. THE SALESMAN WAS VERY KNOWLEDGEABLE. WE WOULD DEFINITELY HAVE THEM BID ON FUTURE OPPORTUNITIES. (DIDN''T USE THEM BECAUSE WE CHOSE A BRAND OF WINDOWS THEY DID NOT REPRESENT).

VERY RESPONSIVE, THEY WERE ALSO VERY NEAT AND TIDY! HAD FRIENDLY WORKMEN!

THE BEST QUALITY CARPENTRY THAT IVE SEEN. THEYRE EXTREMELY CLEAN AND POLITE.

HAPPY WITH THE WORKMANSHIP. I WOULD DEFINITELY USE THEM AGAIN IF I NEEDED THEM.

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