QUALITY WINDOW SPECIALISTS INC

Quality window specialists does NOT stand behind their LIFE TIME WARRANTY. Throughout the years we had to take care of glass for 3 windows that cracked in the winter at a cost of $150 each because we could not prove how they cracked. We now have a broken hinge assembly. They claim they mailed us a replacement hinge 6 weeks ago(no tracking number) . We did not receive it. They now want us to remove the window (it is winter) and drive 32 miles each way to see if they can match up a part (note: I sent them photos) If you buy windows from them you should plan on no warranty,

This is the 3rd time using Quality Window. Every time Jeff made us feel like family and gave us great suggestions on product and the prices are more than fair. Their installers are top notch too! Wouldn't go anywhere else.

went very well, one guy did all the work and was very clean, pleasant and answered all questions very professionally. very happy with the work.

From first contact with the company via phone, while Jeff was in our home going over the product options and pricing, when door was being installed, and other communications with their company they were professional, personable, and everything was done with high quality and punctuality. Very respectful while in our house, detail oriented, and efficient. Price was good (we had other companies come out and give us quotes and some were 40% higher then Q.W.) I would HIGHLY recomend this company to anyone needing windows, doors, etc.

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Our windows were 26 years old and we noticed what terrible shape they were in when we washed them this year so we decided to go ahead and just get them replaced. We had used Quality Window Specialists in the past to add a bay window and a garden window upstairs in the master bedroom. We had visited their booth at the home show yesrs ago. The windows they did then (the bay and the upstairs garden) were still perfect plus their windows have a lifetime warranty. I called thier sales rep and owner, Jeff, who promptly came out and estimated the job. He thought it would be 5-10 weeks out to install and it turned out to be about 6. It took 3 1/2 days to complete the work with rainy weather causing some delays as well as 1 of the installers having a doctor's appt, which I was told about. Communication was spot on. To make a long story short, the windows are beautiful, fit perfectly, and the inside "rich maple" color matches our interior very well. The outside of the windows is white vinyl. The casement has grids mounted in the window but the others don't. Their installers, Dan and Tim, were polite, knowledgeable, did not rush thru the job and cleaned up after themselves. We would highly recommend Quality Window Specialists. In fact, we are going to have them replace a patio door also while we're at it.

It went very well. They worked with us to order a special size door and the special decorative front entry door glass had to be ordered. Once the materials came in which took 8 wks. or so, it took about a day and a half for the job to be completed and it was done very well. New frames and jams were installed because our home is older and the wood all needed to be replaced around the doors.

I was very satisfied with their work.

We like Quality Window Specialists Inc. They re-did half of our windows, and we were so pleased, they're coming to do the other half in the Spring. They're very good to work with. When he came out initially, he quoted us on what the whole project would be and charged us half of that and said that discounted price would stay, if we committed to him by April the rest of the project. That was really nice.

We did not select Quality Window Specialists.

Arrived on time. Went to work immediately. Very pleasant, efficient 3-man crew. Job was done in 5 hours. Perfect !

see above

They were very responsive, the crews were excellent, everything was done as promised and on time during all 3 experiences.

Everything well. They had the work done in one day for each floor.

I was very pleased. I was pleased with the price, and we received a couple estimates. They seemed to do a good job. We left the house and they were here alone for the day while they were working. They were very, very capable people and were honest. I would definitely recommend them. Their price was average, and I would use them again.

We've used them in the past and it always goes very well. The service is very good and they have a good repution as a family business being around for quite some time.

We used them prior to replace 18 windows several years ago. This time I was very disappointed when the owner miss measured the dinning room new casement style windows by over an inch to large. Instead of saying immediately it was his fault he was going to have the crew cut into the sill to make them fit! The crew informed me this would have compromised the woodwork on the interior of my 1924 bungalow and being they were casement the handles would have been difficult to operate. These were expensive windows with prairie glass . What made me very angry was he argued with me instead of admitting his mistake. This should never be an option when you make that big of an error in your measurements. That is not a professional install when you jerry rig something just to get it to fit. He was also rather condescending when he told me to talk to my husband that it was OK with him and he'd explain it to me. His installers were at least forthright in telling the problems that would happen doing what he wanted. They told me he even yelled at them saying they could have had it done without me even knowing it. Some of the miter corners on the other windows have gaps in them and the amount of insulation that was stuffed into the awning window gaps makes me believe they were too small for the openings. I can feel a draft from the bottoms of them. I have another window from a past installation on our sun porch I can feel a draft through. We are very disappointed with this company especially in view of the fact we had done a lot of business with them in the past. We had plans for entry doors but are going elsewhere. They need to inspect their windows and check the miter joints the company they are using are getting sloppy. They also need to live up to their name. We waited six weeks for the dinning room windows but they are in.

We were highly satisfied with them and they did a great job. We went to their showroom and they showed us the windows. One of the things that we liked about them is that they wanted different colors on the outside and inside of the windows. They had a high rating with Angieslist and they were the ones who stood out of the 3 different people we looked. They completed the job in less than a day. We then found that one of the windows had a scratch in it. They ordered a new one and came out and fixed it right in. They didn’t ask any questions and didn’t even come out to look at it. They just took my word over the phone and brought a new one and put it in. It was worth the money that we paid. They gave us the drapes for free. I am going to hire them to do the rest of the 20 windows in my house.

Although Tom and Tim did a professional installation of the windows for the most part, I was disappointed that I had to ask them to caulk the gaps on the interiors of the windows (they had suggested that we take care of it before painting the windows!) and that they left quite a bit of broken glass, chunks of insulation and small pieces of wood on the ground outside of the house. They shimmed out a piece of 1/2 inch plywood where they should have used 3/4 inch plywood (after asking me to supply them with the plywood to cover the hole where they took out a window). There were a number of other items left unfinished as well. We wrote to them with our comments, but they never responded. We were in a hurry to get the job done at the time we signed the contract, but considering the fact that we are doing the inside finish trim work and the siding around the new windows, the price was considerably higher than it should have been for what we got.

They did an excellent job and they were very dependable.

I was very pleased with Todd and his professionalism. I felt he was honest and trustworthy. It is a family owned business. The Better Business Bureau has a positive review also. The installation went well. I was very pleased with the installer. He was extremely thorough and did an excellent job. The trim and everything else looks incredible. I was not at all pleased with his helper. This is the person that handed the installer tools, cleaned up, etc.... The man walked all over my house with his muddy shoes. Why didn't he wear booties? I would definitely hire them again and will when I decide to do the other windows.

It was excellent and real quality work. They did it on time and cleaned up excellently afterward. They were willing to negotiate on the price.

WE WERE IMPRESSED WITH THEIR WINDOW DISPLAY AT THE HOME IMPROVEMENT SHOW. OWNERS WERE VERY PROFESSIONAL AND GREAT TO WORK WITH, WHEN THEY VISITED OUR HOME. WORKMANSHIP EXCELLENT. CLEANED UP AFTER THEMSELVES.

Very good experience with sales and installation. Installer came back for one addition with no problem. This was also completed to my satisfaction. Windows are fine during this first winter season with no drafts or structural problems.