WM A Zachow & Sons Inc

THEY DID A GREAT JOB BUT I DID NOT KNOW HOW MUCH THE BILL IS GOING TO BE UNTIL THEY SENT ME THE BILL IN THE MAIL.

PLUMBER WAS VERY CAREFUL AND EXPLAINED EVERYTHING HE WAS DOING. HAD ASKED HIM TO DO ONE OTHER JOB THAT WAS NOT SOMETHING THAT THEY USUALLY DO (FIXED A WHIRLPOOL TUB MOTOR). HE LOOKED AT THE MOTOR AND DECIDED THAT I REALLY NEEDED TO GET SOMEONE OUT WHO KNEW MORE ABOUT THEM, SOMETHING THEY TRIED TO HELP WITH AS WELL BY PROVIDING A CONTACT THEY'D USE FOR SUCH WORK. VERY GOOD WORK OVERALL. COST NOT OUT OF LINE FOR 2 HOURS WORK & MATERIALS.

HAD A LITTLE TROUBLE GETTING WORK SCHEDULED, REPORTEDLY DUE TO PROBLEMS GETTING PARTS. WORKMEN ARRIVED ON SCHEDULED DATE AND TIME AND PERFORMED ALL WORK IN AN EXEMPLARY FASHION. SOME WORK DONE WAS NOT PART OF ORIGINAL QUOTE BUT WAS DONE AT NO EXTRA COST. PLUMBER EVEN GAVE ME SOME NO-CHARGE ADVICE ON THE FAUCET REPAIRS I WAS DOING AT THE SAME TIME (PULL HARDER).

I MADE AN APPOINTMENT AND THE PLUMBER ARRIVED ON TIME. THE INITIAL REPAIR WAS MADE; HOWEVER, AN ADDITIONAL SUPPLY (A BALL) WAS NEEDED. THE PLUMBER INDICATED HE WOULD RETURN BETWEEN 12:30 P.M. AND 1 P.M. HE RETURNED AT 12:55 P.M. AND MADE THE REPAIR. I WAS COMPLETELY SATISFIED WITH THE SERVICE.

THE TWO GENTLEMEN, BILL AND DONNY ARRIVED BEFORE THE TARGET TIME. THE PROBLEM WAS EXPLAINED AND THEY STARTED WORKING RIGHT AWAY. THEY EXPLAINED WHAT CAUSED THE PROBLEM AND EACH STEP THEY WERE TAKING TO SOLVE THE PROBLEM. THEY WERE VERY KNOWLEDGEABLE AND PROFESSIONAL. I WOULD RECOMMEND THIS COMPANY FOR DRAIN CLEANING TO ANYONE WHO HAS A PROBLEM. I FEEL IF THEY CAN'T FIX IT, THEY WILL ADVISE YOU WHO CAN!!!

TOM FIT US INTO HIS ALREADY BUSY SATURDAY SCHEDULE. HE WAS OUT EARLY SATURDAY MORNING TO STOP THE LEAKING AND CHECK THE SPECS FOR A NEW HEATER. HE THEN CAME BACK WITH THE NEW EQUIPMENT AND COMPLETED THE INSTALLATION SURPRISINGLY QUICKLY. THERE WERE SOME QUIRKS TO OUR BASEMENT AND TO THE OLD HEATER THAT MADE THE JOB MORE DIFFICULT AND NOT 100% ROUTINE, BUT TOM HANDLED IT ALL VERY CALMLY AND PROFESSIONALLY. HE TOOK A LOT OF EXTRA CARE TO MAKE SURE HE DIDN'T GET ANY MARKS OR ADDITIONAL DRIPS ON OUR BASEMENT CARPETING. EVEN THOUGH THE WORK TOOK PLACE ON A SATURDAY AND WAS ON AN EMERGENCY BASIS, WE WERE NOT CHARGED FOR OVERTIME, AND THEIR PRICE WAS ALREADY VERY COMPETITIVE. THIS WAS A PROFESSIONAL OPERATION FROM BEGINNING TO END.

MY EXPERIENCE WITH ZACHOW HAS REALLY BEEN EXCELLENT. (I VE SINCE USED THEM ON OTHER PROJECTS). HERB IS A FIRST RATE GUY TO HAVE ON JOBS!

THE ESTIMATOR RANDY, WAS QUITE WILLING TO COME OUT AND VISUALLY INSPECT THE JOB. HE WAS POLITE AND CONFIDENT, INSPECTING THE LEAK SITES AND SAID THEY WOULD HAVE NO PROBLEM REPAIRING THEM. HIS SISTER, COLLEEN ANSWERS THE PHONE AND WAS VERY POLITE WHEN I CALLED BACK TO ASK A QUESTION I HAD FORGOTTEN. RANDY GOT BACK TO ME EARLY THE FOLLOWING MORNING WITH AN ESTIMATE. THE PLUMBER WAS POLITE AND PLEASANT TO DEAL WITH, COMPLETED THE JOB WITHIN THE ESTIMATED TIME FRAME AND CLEANED UP AFTER HIMSELF. THE BILL WAS FOR THE EXACT AMOUNT THAT WAS ESTIMATED. AFTER THE JOB WAS FINISHED, ANOTHER EMPLOYEE CAME WITH A GAS DETECTOR TO MAKE SURE ALL THE LEAKS WERE FIXED AND 2 MORE LEAKS WERE DETECTED THAT WERE THE RESPONSIBILITY OF WE ENERGIES. I FELT I GOT REAL VALUE FOR MY MONEY AFTER HIRING THIS COMPANY,AND THEY SURPASSED MY EXPECTATIONS! THIS IS A FAMILY RAN COMPANY FOR THREE GENERATIONS.

THE WORK WAS OUTSTANDING: FAST, EFFICIENT, AND INCLUDED CLEANUP. THE VALVES COST 33% LESS THROUGH THEM THAN THROUGH A COMPETITOR!

WHILE I'M SATISFIED WITH THE QUALITY OF THE WORK PERFORMED BY ZACHOW & SONS PLUMBING, I'M A BIT CHAGRINED ABOUT THEIR PRICING POLICIES. WE WERE CHARGED A ''SERVICE CALL'' OF $42.00 TO HAVE THEM COME TO OUR OTHER PROPERTY DOWN THE STREET, EVEN THOUGH THEY WERE ONLY 100 YARDS AWAY AND IT TOOK THEM LESS THAN 10 SECONDS TO GET THERE. WHILE IT MAY HAVE TECHNICALLY BEEN A SECOND SERVICE CALL AND I ULTIMATELY PAID THE FEE, I CAN'T HELP FEELING TAKEN ADVANTAGE OF. I WOULDN'T CALL IT ''UNFAIR'', JUST ''OPPORTUNISTIC.'' A BUSINESS THAT WAS INTERESTED IN DEVELOPING AND MAINTAINING GOOD WILL WITH ITS' CUSTOMERS WOULD HAVE WAIVED THE FEE FOR THE SECOND SERVICE CALL. ZACHOW & SONS PLUMBING REFUSED, EVEN AFTER BEING ASKED TO DO SO. I HAVE THE IMPRESSION THAT ZACHOW & SONS PLUMBING GETS QUITE A BIT OF WORK FROM ANGIE'S LIST MEMBERS - I WOULD HAVE THOUGHT THAT THIS WOULD TRANSLATE INTO A BIT MORE CONSIDERATION.

RANDY ARRIVED AT OUR DESIGNATED APPOINTMENT TIME TO REVIEW THE PROBLEMS AND WORK TO BE DONE. THE PLUMBER, HERB, ARRIVED ON SCHEDULE AND WAS ABLE TO READILY DETERMINE THE MAJOR PROBLEM. THE NEED TO BLOW OUT THE TUB FAUCET ASPIRATOR WHICH WAS CAUSING LOW WATER PRESSURE IN THE SHOWER. ALL WORK WAS COMPLETED IN A TIMELY MANNER AND THE BATHROOM WAS LEFT FUNCTIONAL AND SPOTLESS. I WOULD HIGHLY RECOMMEND THIS COMPANY.

PLUMBER WAS ON TIME AND EFFICIENT, COMPETITIVELY PRICED, AND SEEMED KNOWLEDGEABLE AND CAPABLE. TELEPHONE STAFF WAS VERY HELPFUL.

GREAT WORK, GOOD PRICE, VERY KNOWLEDGEABLE AND POLITE. THE PRICE INCLUDES THE TOILET.

HERB DID AN EXCELLENT JOB. HE EXPLAINED TO ME WHAT HE WAS GOING TO DO BEFORE HE DID IT AND WAS VERY EFFICIENT. THE FEE IS REASONABLE AND I APPRECIATE SAME-DAY SERVICE.

VERY NICE EXPERIENCE. QUALITY WORK. THE PLUMBER WHO CAME OUT WAS PROFESSIONAL AND FRIENDLY. I WOULD HIGHLY RECOMMEND ZACHOW PLUMBING.

THEY WERE VERY GOOD IN EVERYTHING. EXTREMELY PROMPT

THEY WERE HERE FOR AN HOUR AND A HALF. I FELT THAT WAS A LITTLE LONG FOR THAT KIND OF WORK. I HAVE TO TURN THE WATER ON AND OFF, BECAUSE IT KEEPS STOPPING, UNTIL ABOUT THE THIRD TIME. HE TOLD ME TO EXPECT THIS.

BOTH RANDY, THE OWNER WHO DID THE ESTIMATE, AS WELL AS THE INSTALLER WERE PROMPT, FRIENDLY, AND KNOWLEDGEABLE. I COMPARED THIS QUOTE WITH TWO FRIENDS FROM WORK WHO HAD IDENTICAL WORK DONE BY OTHER COMPANIES. THIS QUOTE WAS LESS THAN THE OTHERS BY A COUPLE HUNDRED DOLLARS. GOOD VALUE!

CONTACTED FIRM ON A MONDAY, HAD AN APPOINTMENT WITH RANDY ZACHOW ON THURSDAY AND HAD A NEW TOILET IN PLACE ON FRIDAY MORNING, MARCH 12. MR.ZACHOW CAME OUT AND INSPECTED WHAT HAD TO BE DONE ON THURSDAY, MARCH 11 AND CALLED ME BACK THAT AFTERNOON WITH A PRICE AND AN APPOINTMENT FOR INSTALLING IT THE NEXT DAY AT 8:00 A.M. THE SERVICEMAN WAS ON TIME DESPITE THE 3-4 INCH SNOW STORM WE HAD THE NIGHT BEFORE. INSTALLATION WAS DONE PROPERLY AND CLEANUP WAS EXCEPTIONAL. WILL CALL THIS FIRM AGAIN FOR OTHER PLUMBING NEEDS.

THEY CAME OUT THE NEXT DAY AND REPLACED THE PIPES THAT WERE BROKEN. THEY ALSO REPLACED A STEM IN OUR SYSTEM AS IT WAS BROKEN TOO. THEY WERE HERE FOR OVER 6 HOURS!! THEY DID A GREAT JOB DOING ALL THIS. THEY EVEN CHARGED US UNDER WHAT WE THOUGHT. THE GUYS WERE SO NICE TO ME.

HERB THE PLUMBER WAS GREAT! I FELT THAT HE WAS BEING FAIR AND HONEST WITH EVERYTHING HE DID. IT'S NICE TO FEEL THAT I CAN TRUST A PERSON IN A TRADE WHERE I HAVE NEVER BEEN ABLE TO TRUST ANYONE BEFORE. THANKS HERB

RANDY WAS VERY HELPFUL ON THE PHONE WHEN I CALLED IN THE MORNING AND DESCRIBED THE PROBLEM. HE SAID HE WOULD STOP BY THAT AFTERNOON TO LOOK AT IT IF I ''OPENED UP'' THE WALL UNDER THE SINK. I GOT EVERYTHING OPENED UP AND FOUND THE PIPE THAT WAS LEAKING. RANDY STOPPED BY LATE THAT AFTERNOON TO CONFIRM THE PROBLEM AND PROVIDE ME WITH AN ESTIMATE ($150 - $175). HE SCHEDULED ONE OF HIS PLUMBERS (HERB) TO STOP BY THE NEXT MORNING. HERB CALLED BEFORE COMING OVER TO MAKE SURE THAT I WAS AVAILABLE. HE WAS VERY KNOWLEDGEABLE AND GOT RIGHT TO REPAIRING THE PROBLEM. HE DID AN EXCELLENT JOB AND DIDN'T WASTE ANY TIME. IT TOOK HERB 1 HOUR TO COMPLETE THE REPAIR. THE TOTAL COST FOR THE REPAIR WAS $135. GIVEN THAT PLUMBING WORK IS NEVER CHEAP, I FELT THIS WAS ABOUT THE BEST EXPERIENCE I COULD HAVE HOPED FOR. I WOULD CERTAINLY USE THEM AGAIN IF I HAVE ANY PLUMBING NEEDS IN THE FUTURE.

PLUMBER WAS VERY PUNCTUAL. COMPANY OFFERED EARLY HOURS (6:30 AM), WHICH WAS A NICE OPTION. CHARGED $42 FOR THE SNAKE JOB. AND $44 FOR LABOR. I DON'T HAVE MUCH EXPERIENCE WITH OTHER PRICES, BUT IT SEEMED LIKE THAT MAY BE KIND OF HIGH FOR 15 MINUTES OF WORK. THE PLUMBER WAS VERY PROFESSIONAL.

HAVE USED FOR THE LAST THREE YEARS. THEY OFFER CONSISTENTLY GOOD WORK, VERY DEPENDABLE, WITH A FAST RESPONSE.

WE HAD A SEVERE LEAK IN OUR BASEMENT AND CALLED ZACHOW. THEY CAME THE NEXT BUSINESS DAY. SO, WE DECIDED TO HAVE A FEW OTHER ITEMS REPAIRED AT THE SAME TIME. WE WERE PLEASANTLY SURPRISED WITH HOW QUICKLY EVERYTHING WAS FIXED AND AT A VERY REASONABLE PRICE. WE WILL CALL ZACHOW AGAIN IN THE FUTURE!