Quality Heating & Sheet Metal Co Inc

Not Good, Salesperson told us that they would clean out the vents/ducts before installation. They NEVER did it & salesperson stated that they FORGOT to write it in the contract. No resolution offered to the complaint, got their money and RAN! Horrible experience!

They do a good job and I trust them. I signed up for an annual program.

They were really good. I had people come to my home to fix my AC and basically, the contractor said they needed to replace the whole system. These guys came in and they serviced two units in the house and repaired the other for less than $500. It's working beautifully. When I told him what the other guys wanted to do he said it wasn't needed. They were really professional, prompt and did the service in one day. I suggest they keep doing what they're doing, it's just fine.

Great. A part was replaced, but was covered under warranty. No hassles.

The tune-up uncovered a problem with a leaky evaporator coil which needs to be replaced. $843.63 for 3 hours or so of labor (part is in warranty) is extremely high.

Clean, professional, efficient job. All work (including removal of old furnace) was contracted for and completed within 24 hours of my initial contact with the company. ( $100 Focus-on-Energy rebate application was also filled out and sent to me by the company.)

Had Bryan out to clean my furnace this winter. Very thorough and polite. He was very knowledgeable and took the time to show me how to adjust my thermostat and humidifier. Have been using Quality Heating for many years and would highly recommend them.

The customer service representative did a good job at updating me on the status of when the furnace guy will be arriving at my house, and she was very courteous/polite. I also appreciate how thorough the furnace guy was, and my furnace is now running fine. A bonus was that he also put a new filter in my humidifier (paid service) which none of the previous furnace guys addressed as needing maintenance. I also found out that I did not have it set properly. Thanks a lot!

Very quick to respond. Honest people

I contacted the company for a quote to get a replacement AC and furnace for my home. Never received return call from the salesman despite assurance that he would call. I set aside time to take the call and discuss the options. This company completely wasted my time. I will be looking for another company that treats its customers with more respect.

We had a contract with them for a couple of years.

This past fall, we were looking into replacing our 30+ year old boiler with a new one and were interested in a more efficient system. The sales person was so unimpressive and tried to sell us a unit like the old one and not a high efficiency system that we decided to use another company for the work.

It was very good service. I placed a call on Saturday, as a non-emergency. They call me Monday morning before 7 AM and scheduled an apt For that same afternoon. He check all the parts of the furnace, advised me of some parts that were starting to wear and gave me the option of replacing or waiting. No high pressure, just honest advice. Extremely professional, et friendly and explained, in detail, what he did and what parts he checked.

Great. No complaints. There was one snag but they fixed it and left us an additional filter. I was very pleased as was the Inspector.

It took the whole day to install, workers were courteous and knowledgeable. Very easy to work with. We have been a long term customer and greatly appreciate their knowledge.

The actual work went well, no issues. When we called for initial pricing they quoted us an amount and then when we called to schedule they quoted us several hundred dollars more. After some back and forth they did end up honoring the price they had initially quoted.

office staff sent tech to wrong address. as result he showed up 3 hours late. he was good the office staff thought it was funny. out door temp was 20 degrees

The technician was friendly and informative, went well.

They were quick and clean. They were all pleasant, efficient and obedient people.

Horrible! Sales person stated they would CLEAN out duct work and they NEVER did it! When confronted after installation, they stated that it was not written into the contract.

They did great. I thought they were efficient and knowledgeable. I don't think they are the cheapest guys around.

Technician very nice and punctual. After testing the furnace he said a capacitor had a weak reading. He gave me the pros and cons of replacing at that time or waiting. Was very helpful. I decided to just replace it since he was there.

They came to assess problem week before ($83 service call) and then could have replaced part the next day but not same day. Did not like that cost of service call didn't go towards cost to fix. Both gentlemen that came out were very nice, knowledgeable and efficient. No issue with work and we have used their services before. Not sure what others would charge for comparison.

Overall it well. The one displeasure with the experience was they tried to sell me a new furnace, rather hard. The age of my furnace is about 17 years, installed by Quality heating for previous home owner. They claimed the furnace was not worth the $750 repair and I should spend the 5000+ to replace. I chose to replace the part and all has been well.

Good job, professional, gave honest opinion on systems installed.