Mr. Sandless Milwaukee

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Mr Sandless per contract: strip, stain the floors fill nail holes. The 1st stain did not cover old stains, he redid the stain. After 2nd stain it looked good from the doorway, the floors were wet, so we couldn't look closely...Our house was not being lived in so we checked the next day.......OH NO........floor splattered with gobs of stain, nail holes not filled, which are all still here... He made excuses again......did not adjust the monies. The topcoat was so poor it needed to be redone within the 1st year.....many many many scratches from normal use....$1550.00 Cannot recommend.

He was on time the service was very good quality work.

Before this visit he came and removed some carpet that was in the room We had taped down some wires on the hardwood which we forgot about, and once the floor was refinished we didn't like the out come; we know it wasn't his fault or anything he could have prevented. We called him back to come a second time and he sanded down the areas where the tape adhesive had previously been. He used a completely different process all together and it now looks outstanding. We are very happy with the service

The good: -We had a lot of water stains on the floor and the worker went through multiple times with some sort of solution that took them out. He did not get them out completely, but they were hugely improved. This took an extra day of work. -Worker was polite -The woman who answered the phones for their main office was incredibly polite and very quick to respond to questions or concerns. The not so good: -Their worker had removed all of the doors on the room to do the work, and when he was done, did not plan to wait for the floors to dried to re-hang them. I told him that I would appreciate it if he did, and although she didn't make a big deal out of it, I don't think I should've had to ask. -After he left, I found that he had left huge piles of sawdust behind our radiators. Definitely not something that I should've had to clean up. I indicated above that I would not use this provider again. I would have actually chosen and quot;maybeand quot; if I could have. I think I would probably try a different company to see if I could get great service, but at least their service was OK.

Sandless refinishing on the hardwood floor was done as stated in contract. For the price, the floors came out looking good. Professional people on the phone and in the home. Work was done in a timely manner. Very pleased.

Scott was prompt. He went over the floors needing to be resurfaced and gave me realistic expectations of what HWF resurfacing can do. There were water stains on the stairs, and carpet pad residue in one of the bedrooms. He said that he would do his best, but did not know how well it would look. I knew they where in rough shape, but opted for the resurfacing anyway of those rooms because of our budget. We wanted to get them cleaned up and looking better than they were. Boy were we amazed when we came to look at the progress! FABULOUS! I can't believe how fantastic they look, A+++++. I would definately hire Scott again in a few years for a fresh coat. He was courteous and friendly. He worked until the job was done, it all only took a day. One of my concerns was the toxic smell and I did not want the traditional polyurethane smell lingering. I have a new baby and allergies. The products are GREENGUARDED and are non toxic, It only smelled a little like Ammonia, and now the next day not any smell at all. Thank you Mr. Sandless you did great work and exceeded my expectations.

I just thought they provided really good service. They did what they said they were going to do in a timely manner. Everyone I talked to was helpful. I would recommend them to others. I rate them high overall, and I will use them again in the future.

Fabulous! All floors had been seriously neglected for decades, with ground-in dirt, water damage, old wax and various unidentifiable and quot;spillsand quot; that I couldn't clean up myself. All of this is gone now! I had no desire to live with the inconvenience and mess of sanding and waiting days for a urethane finish to cure. Mr. Sandless delivered exactly what we expected -- deep-cleaned floors, sealed with several coats of finish to protect them in the future. The process took 2 days because we needed to move furniture between rooms, but the finish was dry and the rooms usable the same day. Brian, the service technician who came to the house was prompt, professional, congenial, and efficient. He also shared our appreciation for the beauty and character of the various types of wood, answering all our questions and consulting with us prior to adding any tint to the finish. He truly went beyond the call of duty in preparing our floors prior to applying the finish. He was extremely dedicated to delivering high quality service. I would never have believed our floors could look so good without sanding! The process lifted 99% of the ground-in dirt from our red oak parquet dining room, and it's impossible to see a difference between that area and the rest of the floor that had less traffic wear. In the master bedroom, there was dark gray water damage to the hardwood outside the bathroom -- about 90% of that is gone, and Brian added a small amount of tint to the finish so the bleached wood is again, indistinguishable from the less worn boards. It's only been a couple of months since the floors were refinished, but we have had no problems thus far. If the finish holds up as well as expected, we will be calling them in 5 years to do it again. We highly recommend this service to anyone who understands it is NOT going to give them brand-new-looking floors. If you just want your floors to be the best they can be, without sanding, this service is for you!

The service, professionalism and price were all good. The problem with Mr. Sandless is their product! Three weeks after they first refinished my floors I had a wall texturing contractor work on my walls. They put floor coverings down using blue painters tape to hold it in place. When they removed the floor covering the wood floor finish stuck to the tape which left strips of bare wood all over the floor. Today, Mr. Sandless came to repair the floor and gave me an initial estimate of $185. When I insisted that the repair was covered the warranty, he said that I had caused the damage and that the warranty wouldn't cover the repair. I contacted the VP of the Corporate Mr. Sandless Office and he also informed me that it was my fault and that the warranty didn't cover the repair. He also informed me that all hardwood floor finishes would pull up if tape was removed from the finish (not a chance). He was very belligerent and confrontational. The Corporate VP must have called the local franchiser at my house, because when he finished the repair he would not accept the check that I had written out. Please note, I don't have an issue with the local franchiser, I have an issue with the quality of the product that he provides. I regret having my wood floors refinished using Mr. Sandless. I believe that they have a substandard product and I am concerned with how well the floor's finish will stand up to normal use. Under no circumstance should blue painters tape pull up the finish from a wood floor. You will have to make your own decision, but I would never recommend Mr. Sandless if you are considering refinishing your wood floors.