Hawx Pest Control

They made promises when they signed me up that they were not willing to honor. As a result, I paid way too much for what I got. Took several calls, never getting the same answer from any two people until they finally admitted that they would not honor their original commitment.

The first initial service is horrible. We need to call them for complaint, it take 48 hours to complete the service.

I am very pleased with the service. They came every three months. They were very polite and professional. They did not leave any messes. They did a thorough job.

-Hawx Milwaukee was contacted for rodent noise coming from an unfinished attic on or about 11/30/2021. -During the initial call regarding service it was explained that they would need to bring a ladder to accesses the attic area and the pest problem was located in the unfinished attic, this was noted by the booking agent, Jackson. At that time a $100.00 deposit was charged. -The employee sent for service did not bring a ladder and informed me at the time of service that the Hawx Milwaukee location "doesn't like their techs going into attics." I was told by the servicing tech that they would send another tech, "no charge" to remedy the situation. -At no point before the tech arrived was I notified that they would not go into the attic. -Upon contacting Hawx to reschedule I was told by the new booking agent, Ulysses( or Newell) that Hawx does not go into attics and they would not come out again. -I was transferred to Newell( or Ulysses) who attempted to have Hawx come out for a pest inspection in areas other than the attic. The first claim was he was a former HVAC tech and how it would be bad to go into attics. When told I've worked as an electrician, having done attic work, they attempted to piviot the conversation into doing an inspection...despite Hawx Milwaukee refusing to go into the attic...where the issue was. I then asked for a partial refund as the service requested was never completed, was promised nothing and nothing further from Hawx.

Hawx was going door to door and I hired them to bomb our yard for mosquitos. They didn't have any paperwork or contract to give me so I had to call and request it. They came to spray the yard in May for $50 and set up a monthly service. They never returned for June or July service. I received a text they would come in mid-August and I called to cancel because of their poor service. When I called I was put on hold for 15 minutes, then hung up on. I called back and was put on hold another 15 minutes. The Manager told me he couldn't break my contract and I told him that he was the one who broke the contract when they chose not to service us for two months. He agreed over the phone to cancel our contract without penalty and the next week I received a bill for $200 for breaking our contract. This cannot be how a business makes their money. Families are busy and if they sign up for monthly service, I should not have to run after them to follow up. Very disappointing.