CWE Renovations

I had several questions that were promptly addressed as well as requests to make small modifications to the original plan. I had 20+ years to plan this project and I still failed to do everything I wanted to do. Dan did his best to make sure there was nothing overlooked by me.

Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, Iâ ll summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractorâ s failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractorâ s failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): â ¢ Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 â ¢ Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) â we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install â ¢ Trim completed around stairs and in bathroom - Paid â ¢ Metal Rack Removed from Doors (Offered to reach out myself since Dan doesnâ t seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 â ¢ Garbage Removed (two bagsters) â We paid for on 2/26 â ¢ Door Installed over the breaker box â ¢ Lien Waivers from Plumber, HVAC, Electrician â ¢ Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) â Paid on 4/12 invoice

Great job, worked with me on how to finish a tricky angle.

We wanted to create a lower level living space in our home, which included a family room and en-suite bedroom as well as having storage closets for easy access to seasonal items. It was very important to us to have the lower level continue the feel of the main floor, including drywall, color, and trim. We looked at three companies carefully and selected CWE Renovations. CWE owner Dan Nikitovic understood our budget and created a plan with a detailed expense projection that gave us an opportunity to enhance what we thought would fit our vision. Dan and his crew were outstanding from the beginning of our project to the final touch-ups to make the job perfect. From the early planning stage, through the adjustments that we asked for, and on to the end, Dan and his two lead carpenters were able to guide us in common sense approaches to the carpentry, HVAC, plumbing and electrical installations. Based on our experience, we plan to use CWE for a second project in the coming year. We have no regrets in choosing CWE Renovations and can highly recommend Dan and his company.

I am so glad I chose this company to do my basement. Excellent work in a very timely manner. Very reasonable price, I will definitely hire them again in the future. Was excellent from start to finish.I recommend this company for any of your home needs

I was happy with the overall product. Weâ ve had a number of projects done in our home (and our previous house), and they are never perfect, but this one was by far our best experience. With previous renovations, Iâ ve had times where I couldnâ t even get a hold of the contractor. We never had that problem with CWE. There was one time hold-up, but that was due to materials delivery. For the most part, the project was completed in a very timely manner. The team was professional. They cleaned up after themselves and were always in communication with us. There were a few changes in the overall bill, but we did make some add-ons along the way, so that was to be expected. All-in-all we are very happy with both the process and the product.

Dan was very informative about how to raise the quality and value of my home during our initial walk through. He treated our home as if it were his by explaining what he would do, not selling anything, while keeping in mind our vision and budget. Overall a great experience, would recommend and use them again

Bad customer service. Gave wrong charges on sq ft calculations by thousands of dollars. CWE did not work well with us. When asked to do repairs or questioned, CWE is very defensive and puts the blame on customer or others. Example: he was not putting insulation in between drywall of laundry room and bedroom. He never told me. He assumed I knew. When I asked about it he said, well it was not included in price so gonna charge you for it plus not putting up drywall in laundry so more charges. In the beginning, I asked CWE to sit down with me to go over more details of the whole project, he says something like, what is there to plan? You told me the design and layout and I make it like that. CWE said it will take them 1-2months to finish but realistically, it took them over 4 months. Not good on their word. They should just say 2-4 months or more. That is just plain false! CWE started out strong with framing but took more than a month to line up electrician and HVAC to do 2-3 days worth of job. After that everything slowed down. Waited for materials for weeks to be delivered. Crew came here and there. Some days they never come but CWE does not communicate days they are working and not working. Drywall was not done excellent. I had an expert do inspection of drywall. It needed repairs. CWE did not want to do repairs. So, I had to hired another person to repair CWE imperfections and mud and finish the job. After that CWE owner never came to do the work but only sends his crew out. CWE owner never came back to inspect crews work after each project. I had to always take pictures for CWE owner to see the repairs needed. I complained about how long they taking and contractor blamed others for timeframe. CWE gets upset when I question them. He should line up all the work but instead in between projects, it took weeks to get materials and when crew came, sometimes they worked part-time only. Crew comes to house not looking happy. They seemed mad sometimes. CWE overcharge me for 1,850 sq ft of materials when my measurement was only 1,095 sq ft. I was overcharged over $2700 more than what it actually was. Installation sq ft charge was a different sq ft. All matrial and installation sq ft were all different mesaurements which did not makes sense. Toward the end, CWE became unresponsive to our inquiries. They did not respond to our text either.