ALLEN KITCHEN & BATH INC

BEWARE! Allen Kitchen and Bath is the worst company ever. This all started in January 2019 and I finally had to hire another company to take over all of the awful things they did to my home. AKB will steal your money, make excuses, hire the worst people to start on the work, which they will never finish. If you would like to see all of the 17 pictures, go to Yelp and you can see all of the horrible work they do. BEWARE, they will take your money. Laree is totally the worst person that I have ever met. Her entire company will soon be out of business.

I absolutely LOVE my new kitchen and Waypoint cabinets. Laree did a wonderful job designing our kitchen and I’m so happy I went with her design suggestions. Glenn did a beautiful job installing the cabinets. Remodeling is very stressful and on top of the COVID pandemic it was even more trying and demanding. Allen Kitchen and Bath delivered on their promise to get cabinets installed by end of October. I was able to get everything else lined up as a direct result and things went pretty smoothly. We finished remodeling just in time for Thanksgiving. We are enjoying cooking and spending family time in our new and beautiful kitchen. Thank you Allen Kitchen and Bath! I definitely recommend them for your kitchen cabinet purchase or kitchen remodel needs. Their entire staff is great to work with.

DON'T DO IT - Save yourself time and money by going elsewhere! Allen Kitchen and Bath has great service, smiles, and communication - UNTIL THEY GET YOUR MONEY. We started working with them in May. We were given a timeline for our remodel to start July 20 and be completed by November 17. Allen K&B recommended a name/place to use for financing - which we used to streamline the process (figuring they had a good working relationship). Laree wanted/suggested money up front to get started with the permits, etc... which she would reimburse us for when financing came through (and she wrote this in our paperwork and 'does it all the time'). We were told that if we had the permits secured by the time financing came through, we could start right away (sounds logical). As soon as this significant deposit was given to them, Laree was unable to be reached or return an email/phone call. Amerifirst, who was doing the financing had a difficult time getting Allen K&B to sign and return documents as well. We had to resubmit paperwork to Amerifirst several times because so much time had passed that the documents needed to be updated. Amerifirst even suggested that we call/remind Allen K&B that documents were waiting on them to be signed to help move this process along. When Laree would eventually respond, she ALWAYS HAD AN EXCUSE - she thought someone else took care of it (she always blamed Deanna), it was lost in spam folders (come on, really?!), or the classic 'oh, can you resend it'?! The 30 days it should have taken for financing turned into 4+ months while Allen K&B dragged their feet and our closing date got pushed back again and again. Meanwhile, we received little/NO information about what was happening with our deposit money or project for these 4 months despite multiple attempts to contact Laree. On October 5th we requested that they were to stop all 'work' on our project until we could sit down with them. THEN, we were able to get a meeting with Laree and Gary. We voiced all of our concerns and heard excuse after excuse... "the guy that was going to do your project can't be reached, we didn't like the terms that Amerifirst wrote/it's their fault/you could've gotten financing somewhere else (THIS WAS WHO [YOU] ALLEN RECOMMENDED... Oy), we thought Deanna was keeping you in the loop, and the kicker... we shut down for 8 weeks! HOW DO YOU NOT TELL YOUR CLIENTS THAT YOU SHUT DOWN FOR WEEKS!! We decided that these are not the people that we want/trust to do our rather large project. We requested our deposit back. Gary was quick to say that they've spent $6,000 on Architect reviews. Well, our contract has the amount written as $2,000. So, their 30 day estimate took over 4 months, their $2,000 estimate is said to be $6,000... I can't imagine how much their estimated remodel would have actually cost?! We have yet to see any receipts regarding our deposit or the money spent - or even have them get back to us since our meeting. I wish we would've seen/read more of the reviews before working with Allen Kitchen & Bath. This is apparently nothing new for them. This has been a dream turned to a nightmare - one that is not over, and will now cost us in attorney fees as well...

Beware of store policies. The floor tile did not match once the tiler installed the walls and I was not able to return it because they ordered from a vendor. Also, I had bought the grout and it had been more than 30 days before the tile was installed. Since I purchased new floor tile the grout needed to be returned. The policy is no returns after 30 days. Unfortunately, most remodels are longer than 30 days. Also, I kept the the sample piece of the color of the cabinetry we ordered. When the cabinetry came, it was much darker than the sample color I chose. [This was not the fault of the store but I would not be able to return it..Kraftmaid] Today I had scheduled the countertop install from Allen Kitchen and Bath followed by my plumber to install the faucet and shower. Be aware that the price of the countertop was kept down by ordering "product only".. therefore, it is the homeowners responsibility to drill the faucet hole and install the countertop, glue and caulk the backsplash. Thankfully, the wonderful delivery men did the install for me. Also, most big items on the order list are grouped....not priced-out separately. You are unable to tell how much things are. The good parts to this are the people who work there are very nice and responsive to calls or emails. I did get money from returning the grout. The young man who delivered my cabinetry got all of it in the house by himself- he really should have had help. A very nice, considerate young man. The gentleman that measure and deliver the countertop are top notch at service and very personable.

The flooring was not installed to the manufacturer guidelines, leaving lumps, bumps, waviness, divots and ridges. We contacted the company and to make along story short, they did offer to "fix" the problem by putting shims between the joists and floor to raise low spots, sand the high spots and use leveler. Not understanding how this would "fix",rather than create more problem areas, we hired a professional flooring inspector. He did confirm the installation fault, as the measurements he took, fell well outside of the manufacturer specs for leveling, that should have been met before installing the flooring. Complete tear up and replacement following the manufacturer installation guides were the only way to correct the problem. This was also stated to us by the flooring distributor. We hired the inspector after meeting with the owners of the company and were told by them that manufacturers installation instructions were only recommendations and they did not have to be followed. They also stated when it was pointed out that for maximum results the floor should not be installed over other resilient flooring,which,it was. They stated "well that's if you want to maximum results". During a rather heated discussion they left our house because, of the yelling and said they would not be back and the haven't been back. They have not responded to the Consumer Protection Agency, which we reached out to for help, making it necessary for us to take them to small claims court next. The flooring aspect of our remodel was most unsatisfactory.

Could not have been better! From design to execution everything was top notch. All work was done in a professional manner and is absolutely beautiful. Laree has a great eye for design and our project manager Glen was great. All the craftsmen including the sink fabricators, tile, carpet and plumbing were excellent. We are especially happy with the flooring and the new kitchen sink which is beautiful and which other contractors told us could not be done without replacing all the counter tops.

Beautifully. Laree Allen designed a gorgeous kitchen. All products, including cabinets, counter, hardware, etc. were of the highest quality. Everything was delivered on time. I would highly recommend them!!!

It went well. Didn't quite finish on time but we had emails consistently telling us what the next steps were, when the workers would arrive and what they would be doing. Our project manager Mike was fabulous. All the workers were great. We finished very close to budget. I won't include the cost of the new appliances but we are very satisfied and I have referred Allen design to my neighbors also looking to remodel their small kitchen.

Wow. I am surprised to see some of these other reviews. We were really happy with the work they did. Laree sold us from the start. She was very easy to work with and had a great eye. We loved how she had her vision all laid out for us in our second meeting. Her staff was very professional and if something didn't go the way we envisioned, Laree made sure it was fixed to our liking. I felt like she made every effort to make sure we were happy. I will point out that we were not under any deadline so we were very prepared to just go with the flow when it came to any time table. There were some delays (some are just out of anyone's control) but nothing egregious. I would use them again and recommend them. We were very happy with the way things went. Oh.. and another important point, we also did not feel nickle and dimmed. In other words, not every little hic up cost us extra. I appreciated that.

.

First, they made no provisions to protect my house during tear-out or during install. ALL the tile work had to be torn out and redone, as the tile man they used was completely incompetent. One mistake after another was made and an unbelievable amount of damage was done to my house. The job took 7 months to complete. I am now waiting for some repair work to be done on cracking tile. i would NEVER use this company again and i urge all consumers considering Allen Company to please reconsider.

The owner, Laree, was very welcoming on the phone when I initially called. She invited us to come in that day and she spent a great deal of time with us. She met with us multiple times, sent us home with samples and came to our house to measure herself. We were not sure about which surface material we wanted to go with and Laree was always willing to show us different materials, match different materials, etc. We ended up not making up our mind so we did not purchase but Laree was definitely easy to work with and accommodating.

Visited the Allen Kitchen and Bath showroom in Milwaukee. Met with owner Mrs. Laree Allen to select cabinets, hardware, flooring and fixtures. Obtained samples of granite. Went to Milwaukee Granite Company to select exact granite we wanted. They were very accommodating. Laree is a super person and helpful in the extreme. She does not argue with the customer but takes the customer's side in all matters. She is your partner in accomplishing your remodeling goals. If the quoted price is higher than your budget she will work with you to trim the expense by suggesting smart alternatives. We were given a time-line of what events were to occur in sequence. Total time was estimated at 18 days. This estimate is a "perfect world" scenario of actual work days if all items arrive on time and workers are available. They don't and they aren't. Our actual displacement time from the work area was a couple of months. We moved cooking operations to our finished basement where we have a small refirgerator and utility sink. We ate out a lot. Lack of communication between the scheduler in Madison and deliveries of needed materials made for inneficiencies that could have shortened the actual project timeline. All Allen Kitchen and Bath employees and suppliers were courteous, helpful, skillfuland respectful of protecting your home. They cleaned up after themselves and offered really good suggestions for as the work proceeded. It was fun to get up in the morning and see the progress that had been made the previous day. The finished product was very well done with quality materials and workmanship. We are delighted with our new transformation. You couldn't deal with nicer people.

This company seems to be completely inept at managing a job. We were originally told the project would take 16 days. They came into our place, removed the old floor in the great room and hallway on Nov 4. The project did not conclude until Dec 29. After removing all the floors and installing about 1/3 of the new floor the project came to a complete halt until mid-December. To be fair, we did change our minds on a portion of the tile entrance. We we made the change they said it would take 2 weeks to get the new tile (it actually only took 5 days)). During the hiatus they did not do a single thing on the wood floor - did not complete the portion for which the floor was already removed nor did they remove or install floor in the remaining room scheduled to have a new floor. In other words, absolutely nothing. The tile was delivered to our place 2 weeks after we ordered it. But still nothing. Occassionaly a workman would stop by and do something - we were never really able to determine what. Finally, after letting them know we were less than happy they started to put workman on the job for a few hours each day. The job dragged on for 5 weeks beyond the promised time line. During this time frame we had to cancel Christmas and had to change our plans to host on New Year's Eve. An interesting side light is when I told this to the contractor they explained to me they would "clean up". Their definition of cleaning up is to remove all debris and do, what I call, construction cleaning. In spite of they business they are in they seem to not understand that dust gets into everything nook and cranny, on every surface and in all fabric. Cleaning up after this kind of job takes not less than several days to "move back in" and we will be cleaning closets and cupboards, etc. for several months. I did not expect them to clean to this level, but their lack of understanding of what it means to clean up after a job such as this is rather shocking.

Overall I am pleased with the results. The cabinets look great and they were able to take out the granite countertops from old kitchen design and reuse into the new kitchen design (didn't crack or break a single section). And they finished the kitchen as scheduled. As a cost saving suggestion we did the tearout ourselves to save some money. They also worked within our budget on different designs and materials and never tried to sell us anything we couldn't afford. Had a bit of an issue when I went on vacation for a week (they also decided to go on vacation for a week and they didn't let me know). Communication seemed to be a bit slow, I had to call them, they didn't call me. And the office contact was not always in communication with the foreman or carpenter.

Good Overall. Price was fairly high and quality was good but not great. Tile work was very good, while cabinetry was decent but not exceptional. Strengths were design planning, responsiveness and service.

They came on schedule for the tile and fixture installation. They did not return for a month and a half after that. They once called me to say they would be there the next day at 8am. They would never show up. They left paint cans and a ladder in the upstairs hallway. They never asked me where I wanted them to keep the materials. After countless phone calls to the company the receptionist finally told me that the owner was in Italy for a month. Most of the job is now completed but there are still some small finishing details that need to be done.