Abby Windows and Exteriors is one of the few women owned home improvement companies in Milwaukee. We focus on high performance products and quality installation. We promise you straight, honest, knowledgeable advice and we believe that customer experience is our primary goal. Abby Windows and Exteriors is a four time recipient of the Angies List Super Service Award and has won the prestigious Big 50 and 550 Awards from Remodeling Magazine. Abby was also runner up for the Fred Case Entrepreneur of the Year Award. Abby Windows and Exteriors has been recognized as a 2015 Guild Quality Service Excellence Award winner as proof of great customer service. Abby believe that a good reputation and consistent service will keep customers happy and part of the Abby Windows family for years to come!
Very poor workmanship and terrible customer relations. They messed up almost everything they did and we had to argue with them several times to get them to do what they had agreed to in the contract. They told us the work would be done "in a few weeks" in the middle of October and we are still trying to get them to finish it on the last day of December. Avoid them.
Description of Work: Full roof tear off, new roof, and gutters
Rating Category
Rating out of 5
quality
1.0
value
2.0
responsiveness
1.0
punctuality
1.0
$33,000
Jennifer H.
07/2022
2.0
replacement windows, doors
+ 0 more
We signed a contract with Abby Windows in July 2021 to have 16 windows replaced and a window converted to a door. The sales process went well and we felt confident in our decision to hire Abby for our job. Unfortunately, the difficulties started as soon as we signed our contract. It has been an extremely frustrating experience. Communication has been poor and things have not occurred within the timelines that have been communicated to us. We were told measurements would be taken in 5-14 days. They were not taken until 4 weeks later after we left multiple messages. After some supply chain delays (beyond Abby's control), windows were installed in March 2022 with many errors made that have not yet been fixed. The door was not installed until June and took a month to be completed. We paid for a lead-safe installation due to the age and condition of our original windows. We hired Abby because they are a lead-safe certified company. Almost no lead-safe precautions were taken. The bare minimum was done for some windows after demolition began and I asked the installer about it. He said a lead-safe install was listed on our paperwork, but he didn't read it. 6 windows required carpentry and the installer told me there was nothing he could do to prevent the lead dust. Whereas the sales person explained to us how things would be sealed off, wet-sawed, and vacuumed within the EPA's lead-safe renovation guidelines. There was chipped lead paint all over both interior and exterior surfaces. Our kitchen sink was damaged by an installer that stood in it. Numerous errors were made with the window installations - large gaps, missing caulk, missing insulation, unfinished jambs, etc. We had a meeting with the project manager and the installer. The installer lied to the PM and said he did a lead-safe install when we have photos to prove otherwise. The project manager and director of production, Adam LaDell, came out and documented the many errors that occurred. Adam and the project manager at the time noted more issues than we initially noticed. They took pictures and documented everything. They assured us Abby would fix all of the issues and inspect the work to ensure all work was completed to Abby's standards. Adam assured us that he personally would be on site for much of the remaining work. This was not at all the case. He has been to our house one time, for maybe an hour during the door install. Adam offered some money to refund the lead-safe install, complete lead, blood tests for our children and cleaning services to rectify the lead-safe installation issues. Even though peace of mind was lost, we agreed because they seemed genuine enough that our situation was not common. At this point, it seems like it was a lot of talk and nothing more. Four months later and we're still waiting for this job to be complete. We're on our third project manager and communication has been poor throughout. Our sales person also quit. Multiple messages to Abby employees are often unreturned. We rarely know what to expect and get different communication from different employees. In May we were told the mistakes would be fixed ASAP. We're still waiting 6 weeks later. Workers come 1 or occasionally 2 days per week, work for a few hours, tell us the repairs will take longer than they expected, and that they'll have to come back. A few delays were weather related, which would be more understandable if we had communication about when to expect them back. Usually it's at least another week. The disregard for our property has been frustrating. Lead paint chips have been all over the interior and exterior of our home. Our sink was broken, landscaping ruined, and we're constantly picking up broken glass, metal chards, screws, and nails. These things are documented and have been shared. We're tired of fighting to get the products and services we were sold. We have small kids, one with developmental delays. Our original 1940 windows were in poor condition and full of chipping, lead paint. Hiring a company that was lead-safe certified was important and we thought we made the right decision in hiring Abby for our job. We were wrong. They should not be lead-safe certified, as their installers do not follow the guidelines communicated by Abby sales representatives or the EPA. Avoid our mistakes and hire another company. All of these issues would be easier to manage with good communication and if we trusted the windows were properly installed. Our living room is more noisy and drafty than it was with the original, 80 year old windows, but we've been dismissed by Abby employees. Their warranty means nothing if they don't follow through on correcting mistakes.
Description of Work: 16 windows replaced and a window converted to an entry door.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$25,000
Steve A.
06/2021
2.0
replacement windows
+ -1 more
The good: Our salesperson was pleasant to work with, able to answer our questions, and wasn’t pushy. The not so good: The Mezzo series is a lower quality product. You will see white vinyl exposed on your finished product. We had 17 windows installed and you can see white vinyl exposed on all of them. It’s not awful. But it’s noticeable. The frustrating things that make you wish you would have gone with a different company. Installation is farmed out. We knew this ahead of time, and I know this is a fairly common practice in the industry. But there are companies that employ their own installers and I do believe the quality and service would be better from installers employed by the company. We had a group of 6 installers come to our house. I asked one of the guys how long he’d been installing windows, and he said he was a dry-waller by trade and just came along because he knew someone else on the crew and didn’t have any other work at the time. We had 3 double hung windows replace with 2 double hung windows and a bay window in between. These 3 pieces needed to be connected on our living room floor prior to installation. It took the crew almost 2 hours and several attempts to figure out how to connect the 3 sections. I asked the lead installer about it and he said he had never had to connect sections onsite before. The real frustrating part came at the end. I was ready to pay our full bill when installation was complete. When the installer presented the final bill to me, it was $500 less than what I was expecting. I asked him about it, and he said Abby gave us a discount. So, I paid the amount requested. About 2 months later, we received a bill from Abby for $500. I sent an email asking about the charge and explained that their installers said we had received a $500 discount. Abby replied “We allowed you to withhold 5% of the balance until the job was serviced.” The salesperson never mentioned this, and actually said we would pay the remainder of the contract at the time of installation. The installers had no idea about this. And it’s not in the contract. In fact, the contract states that the full bill is due within 5 days of installation. We also know others who have worked with Abby and there was no withholding of 5% at installation to be collected at a later date. In the end, we paid the $500, was mostly likely an account error on their part that they figured out 2 months later. Service. We’ve had an ongoing issue with neither every window that Abby installed where white vinyl is showing due to a piece that is not attached correctly, and probably got that why during installation. We shared it with Abby and a tech came out to our house, looked at it, and told my wife if we’re bothered by, we can just “pop” the piece back into place. He didn’t show her how or offer to do it on any of the windows. I tried but was not able to do it. I’ve asked Abby about it several times, asking for a tech to come back out or for instructions on how to reattach the piece correctly, and several times she replied along the lines of “You should just be able to click it back in or slide it up.” Unhelpful. Unfortunately, it feels like ‘we got your money, we’re done with you.’ We wouldn’t give someone else a recommendation to go with Abby.
Description of Work: Window installation
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Sue C.
01/2021
3.0
decks, replacement windows
+ 0 more
For $5000, I had 4 double hung windows, ordered in August, installed in January. Of the 4, two had screens improperly installed, one had a hole in the screen, and a window was cracked. The Installers did not review the windows before installing them, but the cracked window was obvious. In addition, they had to wait for caulk as it was lacking on the truck, and the installers did not replace the porch furniture when they were done. The cracked window will have to be replaced, no idea when. The screens were taken for replacement, not told when they will be returned. Have had no problems before with the company, but will not use them again.
Description of Work: I had 4 double hung windows installed.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$5,000
Greg P.
02/2020
1.0
replacement windows, glass block
+ 0 more
their pricing was soooo high, i could not consider them. Three other contractors bid between 350-500. However, Abby bid $900 for the same services. Be sure to get a second bid.
Description of Work: install a block window in a bathroom
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
$900
Response from Abby Windows LLC
[Member Name Removed], Nobody even came out to your house to quote this because we don’t specialize in one window jobs without having a small job fee as it is a lot of time and effort to send our installers out which we have to compensate them for. We explained this to you on the phone and gave you a ball park figure of one window with a small job fee. You also gave us a C for responsiveness. You sent a message for a quote at 12:48pm and were contacted within 20 minutes of the message. We also called you as well within the hour and you responded saying you would return our call the following day. I’m not sure how more responsive we could be to deserve and “A” in your book. F grades are for companies who don’t care, don’t fix issues and don’t respond or communicate with customers. If only there was a more objective and transparent way for these reviews, it would allow for more honesty and less emotion. I’m sorry you feel our ball park price is too high for one window but that does not make a company an F when you have not even had an estimate from us to know what we all even do for the job.
Doug B.
09/2017
1.0
roofing, doors
+ 0 more
When the person that arrived to provide the estimates took a personal call to talk about plans for the weekend while we sat at the kitchen table that should have been a clue how things would go or not go. I was sent a one price estimate for the doors and the roof I replied to the estimate that I wanted a breakdown for just the doors as the garage roof was possible future project I had also asked for more detail on what was being priced out in that I had no clue what the doors looked like and wasn't provide any reference to look them up. I sent an additional email asking for more information and never heard back via an email or a phone call.
Description of Work: I needed a estimate for front and back doors a service door on the garage and an estimate for a roof on the garage.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Abby Windows LLC
We appreciate the opportunity to have earned your business. I believe there was a misunderstanding to what information you weren't receiving as our system showed a breakdown of the estimate and that it was sent in a timely manner. I am sorry if this was on our end and that you didn't receive what you were looking for. We are human and unfortunately sometimes mistakes do happen. We also would like an opportunity to correct anything you had questions with and are very sorry you feel that we didn't communicate effectively with you.
Lisa K.
09/2017
5.0
gutter repair, siding, replacement windows
+ 1 more
Excellent!!! Top notch, great product offerings and quality install and workmanship! Highly recommend Abby Windows.
Description of Work: We renovated and 1941 home and worked with Abby WIndows for new windows, patio doors, siding, soffits, gutters (leaf guard) and downspouts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cheryl H.
08/2017
5.0
gutter repair, insulation, siding, glass block
+ 2 more
They did a fabulous job! The job took some time but the gentleman and his son who did the work paid close attention to every detail and demanded perfection every step of the way. I get many many compliments from neighbors and friends who pass by the house. I would HIGHLY recommend Abby Windows LLC to anyone. You will NOT be disappointed!
Description of Work: Our home was re-sided.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jackie B.
08/2017
5.0
replacement windows
+ -1 more
Great experience! Our house is large, we needed to replace all windows. I got quotes from three "big name" window installers, they tried to talk me out of the windows I wanted & discouraged me from doing it in phases, not to mention I could have bought a brand new Mercedes-Benz for what they charge. Right after my third estimate I saw Abby's commercial on TV, so I called. I was shocked she would come to Kenosha from Milwaukee to give an estimate and within a day of my call!!! My husband and I work/ed for a Fortune 50 company, we're business savvy and have high standards. I have not had this great of an experience hiring someone to do work at my house in years. I am writing this review because it is hard to find professionals that not only do great work, but honor their warranty and stand by their product. Abby never tried to talk me out of what I wanted, extremely fair price, our windows are good quality. It's been close to three years since we started doing business with Abby Windows LLC. I had to call because our painter noticed some caulk was pulling away from a couple windows, she sent someone to fix it. Year after install, manufacture defect with one window, she sent us a new one. Last, when we did the second phase 1.5 to 2 years later, windows match, caulk matches and the installer told us the lock on one of our windows needed to be changed because he wasn't happy with the way it turned! They don't just want your money, they want you happy and not once did they charge us to come back and fix or replace anything. Don't hesitate to hire Abby Windows LLC. I'm a customer for life.
Description of Work: New Windows & wrap windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tracy M.
07/2017
2.0
replacement windows
+ -1 more
she came to the house for an estimate, but once we said we did not want the triple pane window her attitude started to change. Must not have wanted the job unless it was for the more expensive window.
Description of Work: windows replacement.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Response from Abby Windows LLC
[Member Name Removed] - I'm very sorry if I gave the impression that I didn't want your business. I think we may have had a miscommunication - I was away for a week for a family event during the time that we met so I was out of town. I should have explained more clearly that I was going to be away. I work with so many customers with a huge range of budgets and needs and I am really proud of all of our products. My biggest concern is getting the right windows for your budget and need and I would love to help you should you still want to work together.
Karen S.
04/2017
5.0
siding
+ -1 more
It went very well. Abby's installer did an excellent job and has great attention to detail. I am very pleased with the work. Her price is a little higher than other quotes I got but judging by the quality of the siding and the quality of the work, I believe my money was well spent. Abby is very friendly and professional and quickly responded to e-mails. Her installer is also very friendly and professional and made sure I was happy with the work. I would not hesitate to recommend them.
Description of Work: The siding was replaced on my house and garage. A fair amount of the garage had rotted wood and took more time than anticipated. It turned out very well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Georgia R.
04/2017
5.0
gutter repair
+ -1 more
They did a good job replacing the gutters and price was reasonable. Job was done quickly and Abby was punctual in communications. Would hire again.
Description of Work: Gutter removal & replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Jonathan B.
03/2017
5.0
replacement windows, doors
+ 0 more
Terrific! We love the new windows and patio doors. The installers were absolutely fantastic. They found that the old windows upstairs were leaking and caused a lot of damage in the walls. Since we had paid for a full tear out they had to do extra work but installed all the windows at no additional charge (we had to hire a contractor for some addition damage caused by the leakage). Would highly recommend.
Description of Work: We had all of the windows in our house replaced, including 4 patio doors. My wife's brother also used Abby Windows so we got an estimate and ended up hiring them also.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sue M.
03/2017
5.0
siding, replacement windows
+ 0 more
Abbey was great to work with! She and her staff were knowledgeable and very responsive when we had questions or concerns. The quality of the work was fantastic! We love our new windows and siding, and we get tons of complements on the look of our house.
Description of Work: Abbey Windows installed windows, a patio door, and siding
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Martha B.
03/2017
5.0
replacement windows
+ -1 more
We feel cozier in our home with the new windows. We were happy to support a woman-owned business in Milwaukee. Abby and her team were polite, professional, and the windows look perfect.
Description of Work: Replacing two enormous 100-year-old windows with 3 double hung windows in each space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,800
rebecca N.
03/2017
5.0
gutter repair, siding, replacement windows
+ 1 more
The process took much longer than expected but the work done was absolutely perfect. Everyone we worked with was very nice and communicated well.
Description of Work: Siding, windows, soffits, fascia, gutters, downspouts
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35,000
Kevin G.
03/2017
5.0
replacement windows, doors
+ 0 more
Abby came to evaluate the job and make recommendations as to the type of windows and doors. We chose double-hung, triple-glazed Preservation windows and doors by Alside. Abby followed up by sending her lead measuring tech to get exact dimensions and make installation notes re: threshold modification, etc. Her estimate, though higher than we'd hoped, was clear, complete and professionally presented. We signed the contract. The installation team was thorough, hard-working and focused. Everything was installed on a very long day, which stretched to 8:30 p.m. We are very pleased with the work, and with the product.
Description of Work: We needed to replace seven windows and two entry doors on our sunporch. The existing ones were single-pane storm windows screwed in place, which iced over in winter and afforded no ventilation in summer. The doors were cheaply made, wooden, and required us to take out the glass inserts and put in the screens to get any air in the warm weather.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Serena P.
03/2017
5.0
gutter repair, replacement windows, doors
+ 1 more
They were timely, professional, cleaned up after themselves (to the point it was more clean than I left it), and then checked in a few days later to make sure I was happy. A few months later I had a question, and they got back to me within an hour (even though I wasn't a current customer). They constantly kept me updated and in the loop as to timeline, arrival of windows, date of work, etc. I had such an incredible experience with them that I doubt I would consider using anyone else.
Description of Work: I used Abby Windows to replace various original windows in my 1950's home. She was honest, relaible, and didn't try to sell me anything I didn't need. She was conscious of my budget and helped me devise a plan as to which windows needed immediate replacement versus those that could wait a year or two.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Thomas L.
03/2017
5.0
replacement windows
+ -1 more
Actually we chose not to proceed with the project. Not because of product, price or the representation. We had three estimates for the project. Abby Windows was the only one to point out that what I wanted to have done was not in our best interest and quoted the project based on the real work needed. With her insight we realized the scope of the work was more than we could tackle at this time. We will clearly reach back out to Abby Windows when the time comes that we have the budget to do this project correctly.
Description of Work: Window Replacement
Rating Category
Rating out of 5
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TRACI N.
03/2017
5.0
replacement windows
+ -1 more
The process went very well. I feel like I got a very quality window and great installation at a very good price. Her prices beat everyone by a lot and the windows she used as replacements were triple pane and better quality than the other windows I was considering. The only reason I was not able to rate on punctuality or professionalism is because both times the installation occurred and I was not at home. However, they did come on the day they said they would and did not leave any mess in my home after the install.
Description of Work: I've had a couple of windows replaced by Abby in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,500
Sherri L.
03/2017
1.0
decks
+ -1 more
Multiple corrections and months of delays were very frustrating. No protection was used to remove the old lead painted wood porch. Unprofessional attitude from Abby in the end ruined any chance to hire her or refer her for any work in the future. Final porch was acceptable with the exception that it is pitched slightly toward the house and Abby refused to patch the corners of the house with the left over siding materials to finish the job.
Description of Work: Porch replacement
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
JUDY and JOHN K.
02/2017
5.0
replacement windows, doors
+ 0 more
She came to the house on time and had good suggestions on products we should use. She gave us an estimate and we booked her on the spot. I will always go with a company that makes me feel they are honest and above board. She offered windows left over from another job and gave me deal on them. They were just what I wanted. Installers showed up on time and went right to work. They kept me informed throughout the install on what they were doing and how it was going. Final product looks great and was a huge improvement from what we had before.
Description of Work: Abby Windows replaced a patio door in our house and added two windows to an outbuilding we are remodeling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Adam V.
12/2016
5.0
replacement windows
+ -1 more
If we ever needed work done in the future regarding our windows, Abby Windows would be the first and most likely only place we'd go with. Abby, herself, actually came out to our house to do the measuring and talk with us regarding the windows. She answered emails within hours, sometimes, within minutes. We waited until the winter to leave this review because we wanted to see how the windows held up to the Wisconsin winter. It's the end of December and we made it through sub zero temperatures and the windows performed excellent!
Description of Work: Replacement of windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,100
Joan H.
07/2016
5.0
replacement windows
+ -1 more
I had half of the windows in the house replaced last summer 2015. Had 3 estimates before making my choice of Abby windows. Decided to wait on review so I could get used to function of new windows's and determine how efficient they were during the winter. I bought all preservation triple pane windows, double hung. Installers were efficient, knowledgeable and worked neatly. Respectful of the property. Initially one window was hard to raise and squeaky. The installer knew right away what the problem was , a part was ordered and Andy (part of team with Jim and Jim's son ) efficiently took care of issue. All the windows have functioned very well. My heating bill decreased quite a bit. I am now in the process of ordering window's for the rest of the house and window for a sunporch. Abby came to house for 2016 order, patiently answered all my questions, had solid suggestions for me to consider for my sunporch. My search for window company's is over. Any future residence I may own , that needs new windows, will be thru Abby window's. They were a bit more expensive but the quality and warranty was worth it.
Description of Work: 1970"s house with original windows. new storms put on windows in 1996. Windows drafty , glass warm to hot in summer no condensation in winter as they were so leaky.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,072
Joan H.
06/2016
5.0
replacement windows
+ -1 more
Excellent work. Both install teams highly knowledgeable. Was not sure which window style I should use for sunporch. Abby's insight /knowledge /suggestions lead me to a satisfactory decision. This is the only window company I will use in the future for future homes. I had 3 estimates and very happy I chose Abby Windows and Doors.
Description of Work: windows in house built in 1975 with original windows with storms on. Drafts a problem. I had all 14 windows in home done plus 10 windows on a sunporch. Chose to do work over 2 summers. 2015 and 2016. High quality preservation window. Cannot say enough about the quality/ great function of these windows. Energy bill with temp of house between 67-70 in winter decreased a bit more then 100.00 each month. House cooler in summer, not using air conditioner as much. 2nd floor maintains a more comfortable temperature.
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Service Categories
Windows,
Doors,
Gutters,
Siding,
Roofing,
Glass Block,
Insulation
FAQ
Abby Windows LLC is currently rated 4.6 overall out of 5.
Abby Windows LLC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Abby Windows LLC offers free project estimates.
Yes, Abby Windows LLC offers eco-friendly accreditations.
No, Abby Windows LLC does not offer a senior discount.
No, Abby Windows LLC does not offer emergency services.
Yes, Abby Windows LLC offers warranties.
Abby Windows LLC offers the following services: Windows. Doors-patio, entry & storm. Glass block. Siding. Roofing. Soffit. Fascia. Trim work. Gutters & gutter guards. Insulation.