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"We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can really see the quality in the finishes and overall design. What stood out most was the amazing team collaboration. Everyone involved worked seamlessly together to bring our vision to life, and the process was smooth and stress-free. If you're looking for a company that delivers beautiful results with expert craftsmanship and great service, Matrix Basements is the one to call. Highly recommend!"

"They did an outstanding job. First rate. I would highly recommend Lifetime Home Services."

"The quality of the work was awesome and the workers were very professional and answered any questions I had along the way of the work. My only critique is that the timelines initially given and even at the beginning of the project were off by a couple of weeks. Some of the communication in that wasn’t always clear."

"Best description? Superior work. Thoughtful interaction and patience with the many questions. This was my first experience with work of this nature. Bo, the manager, could not have been more helpful. Alex and Ford worked endlessly to mitigate the mold and at the same time were informative and attentive to my questions. Excellence is the word that describes both their effort and the manner in which they took time to educate me on the remediation. Bo went out of his way to respond to both issues and questions."

"They remodeled my Master Bathroom after another contractor failed to complete the job. At every step in the process they were true professionals. Igor went above and beyond to ensure we were happy and informed. They are now my 1st choice all future home remodels."

"Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice"

"Drew turned up at the address promptly and jumped right at work. He took before pictures. Once he finished all the steps, he took post remediation pictures and shared. He did a phenominal job. Thank you drew!!"

"excellent Sirius health issues were discovered"

"Very patient and helpful"

"The Roto-Rooter plumber was great and explained everything clearly. He fixed the issue and left everything neat and clean. The reason for the 4 star is they were supposed to call 30 mins before arrival. They showed up without calling and I had to rush home from work. The 4 stars is also due to sticker shock (no fault of the plumber). Original quote was $720 for a clogged drain. They knocked it down to $500 with only a 30 day warranty rather than 6 month. He found the clog at 35’ (10’ beyond my 25’ snake) in less than 20 mins. I now know I can get a 125’ power snake with all the different pipe size attachments for $300. I do appreciate the promptness of Roto Rooter, ease of scheduling, and fixing the issue right away, but I will invest in my own 100’ snake before spending $500 for 20 mins of labor (not including their travel). Thanks Roto Rooter for jumping on this and fixing the issue in less than 24 hours after contacting you."