SPORT COUNTRY ATV & MARINE SALES & SERVICE

Poor poor customer service experience, rude and not helpful. Had to have an atv looked at, and was met with horrible service. avoid avoid avoid

DO NOT GO TO THIS GUY!!! I went in to get my boat motor diagnosed, he told me that he would get it done within a couple days, ok fine not a big deal. I then had to call him up and find out what was going on a couple of days later, he told me they hadn't taken a look at it yet and they would get to it that day, ok fine, not a big deal. Brian Hesse, the "owner" (I use quotations because I can't think of an owner who conducts business as this guy does) calls me up and lets me know what is going on with the boat (I am pleased at this point and say thanks). He tells me that the parts and labor will cost around $300, I told him to let me think about it, and initially told him no thanks, however, I decided that I would go with the process anyway. He then told me that he ordered the parts and they should be in around a week. I called him up a week later and he told me that the parts hadn't come in and to check with him in a couple of days, ok, fine not a big deal. A couple days later I called him up, and he told me that the parts were in, but then he told we they weren't. I gave him a couple more days and I called him again!! Finally, the parts were there, I MEAN FOR REAL THIS TIME! He told me that he would get them put in right away.....NOT!!! I had to call him up a few days later to see what the deal was. He laughed when I asked him if they had put the parts in yet, he told me that they hadn't gotten around to it because they were so busy, and to give him another day or two, ok, fine, I am irritated, but ok with this. I call back a few days later and he tells me this..... WE AREN'T GOING TO BE ABLE TO PUT THOSE PARTS IN FOR YOU BECAUSE YOUR CARBURETORS NEED TO BE CLEANED, A $500 TO $600 JOB. Now I am p*****, I had just gotten the carburetors redone the year prior (this is not to say that he may have not have been right, I am merely saying that I only wanted the parts put in so my motor would run for me, and I could put some cleaner in there to clean the motor out, and he wouldn't even do that!!!! So I took the boat home and tried everything that I could to get the flywheel off to put the parts in myself, and I failed to do so. I put my differences aside and called up Brian to see how much it would cost to just get the flywheel off, he told me no less that $20, ok, fine, that is fine we can work with this, I dropped the boat back off to Brian and then waited for about three days, he told me they hadn't gotten around to it yet. I gave him a few more days, he told me they were busy and he would try and get to it within the next couple of days. I THEN ASKED HIM IF HE STILL HAD MY PHONE NUMBER AND HE TOLD ME YES. I was fuming at this point. I gave him a couple more days and called again, still nothing. So I waited, and waited, and waited, and waited for a call, and still nothing. I went to go pick my boat up today 11/19/2015, an entire few months after initial contact with Brian, the first thing I did when I got there was pull the cover off of the motor, guess what, HE NEVER EVEN TOUCHED THE MOTOR!!!! I just want to point out that this has nothing to do with personal feelings as I don't know Brian or any of his team members on a personal bases, THIS IS STRICTLY A BUSINESS RELATED REVIEW, and an important one to read too if you feel like taking your equipment to this place. Thanks for reading!

I took my boat to Sport Country to have it serviced before going on vacation in Kentucky and they did a great job. The only thing that they should have looked at that they didn't was my trolling motor. It did break down while on vacation and had fishing line in it but I did not specify that I wanted it looked at, just figured they would. Next time will specify. Over all, service was great! I will use them again.