Top Hat Heating, Cooling, Fireplace & Chimney

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Top Hat had the best price of 3 companies I worked with for replacement of an old wood-burning fireplace with a gas fireplace. They were nice for sales and design. They were willing to hire a carpenter for the bookshelves and work with me to keep a budget. That all went well. I actually got all this work done about 4 years ago. But it has taken me years to realize what an awful job they did on the install. First of all, they cut through the drywall in my garage and forgot to re-install any insulation (in winter my front room was extremely cold so they had to come back out and investigate - that's when they realized the didn't put any insulation into the wall behind the fireplace). They just used silver tape to tape back up the dryway in the garage instead of replacing it, and over two years it has peeled off and I've had to spend my own money for repairs. I got my roof replaced this year and the roofer was shocked at the chimney install - he said they did not caulk any of the screws which caused leaking of the roof. I like how the project turned out on the inside, but it's taken me years to realize how amateur the installation was. Not Recommended.

very good. They are professionals

I stopped into the Baraboo showroom looking to schedule chimney and furnace work for my new house. I have a chimney that isn't used anymore and would like it capped, and my furnace is leaking water from the gasket to the heat inducer. I talked to Scott, who told me that if I get the measurements for the chimney they could make me a cap to put on the chimney, and I could go to Menards and get a certain tube of caulk to fix the gasket around the heat inducer. He told me I needed to be careful because if it wasn't sealed right I could get a Carbon Monoxide leak. Not comfortable with fixing my own furnace and potentially causing a leak, I asked if I got them the measurements for the chimeny, could they make the cap and send a technician to look at the furnace. That was fine. Turns out I did not have a big enough ladder to reach the second story roof so I called Top Hat back and talked to Scott again about how much it would cost to have someone come and measure the chimney and check out the furnace. He told me he would have to look at the schedule and he could call me be back. He took down my name and information. Two weeks passed, so I called Top Hat again, and tried to talk to Scott or someone else. No one was available, so I left Scott a voicemail explaining the story, and wanting someone to call me back. That was 3 months ago.