Midwest LeafGuard

Great great

very well, done in a day

unknown

unknown

KYLE WAS QUITE PROFESSIONAL ON ESTIMATE CALL. HE EXPLAINED THINGS WELL TO ME AND LEFT GOOD COLLATERAL MATERIAL. HE ANSWERED MY HUSBAND'S SUBSEQUENT CALLS. HE INFORMED US WHEN ADDITIONAL WORK/COST WAS REQUIRED. THE WORK WAS WELL DONE AND LOOKS NICE. TODAY WE HAD A MAJOR STORM AND WERE PLEASED TO SEE WATER FLOWING FROM THE DOWNSPOUTS. I WAS QUITE DISAPPOINTED TO FIND THE DAMAGE DONE TO MY LANDSCAPING, INCLUDING DAMAGED HYDRANGEA BUSHES 6 FEET FROM HOUSE AND A PATCH OF GRASS THAT DIED BECAUSE AN 8X3 FOOT BOX OF MATERIAL WAS LEFT THERE FOR A WEEK. I ALSO LOST A $150 CUSTOM MADE MIRROR THAT FELL OFF AN EXTERIOR WALL DURING CONSTRUCTION. I WASN'T WARNED ABOUT THE DAMAGE TO LANDSCAPING OR THE NEED TO REMOVE THINGS FROM OUR WALLS. THERE WERE ALSO MANY PIECES AND SHARDS OF METAL THAT WE PICKED UP OFF OF PORCHES, DECKS AND FROM THE GRASS TO AVOID HAVING OUR 3 YR OLD STEP IN THEM FIRST.

THE COMPANY WAS GREAT. THEY RETURNED CALLS PROMPTLY AND DID EXCELLENT WORK.

THE SALES PERSON ARRIVED WHEN SCHEDULED, WAS EXTREMELY HELPFUL AND LOW-KEY. AFTER MY TERRIBLE EXPERIENCE WITH THE HIGH-PRESSURE TACTICS OF A COMPETITOR, THIS WAS A WELCOME RELIEF. THEY WERE ALSO A FEW HUNDRED DOLLARS LESS THAN THE SUPPOSED ''DISCOUNTED'' FEE FOR THE COMPETITOR, WHICH I BELIEVE INSTALLS OVER EXISTING GUTTERS. THEY ACTUALLY DID THE WORK A DAY OR SO LATER THAN SCHEDULED, BUT THE WORK WAS DONE NEATLY AND EFFICIENTLY. THEY CAME BACK OUT RIGHT AWAY WHEN I ASKED THEM TO ADD ONE MORE EXTENDED DOWN SPOUT. THEY WERE TERRIFIC TO DEAL WITH, AND I LOVE MY GUTTERS!

VERY GOOD JOB, ASSURING PROPER SLOPE & CUSTOM FITTING TO ROOF ANGLES.

INCREDIBLY ACCOMMODATING! THEY WENT OUT OF THEIR WAY TO COMPLETE THE JOB BEFORE WE LEFT TOWN. THE COLOR MATCH IS VERY GOOD.

ALL EMPLOYEES SHOWED UP ON TIME AND FINISHED THE JOB AS PROMISED.

WE CALLED MIDWEST LEAFGUARD FOR AN ESTIMATE ON GUTTERS. THE PERSON WHO DID THE ESTIMATE CAME AT THE TIME HE SAID. HE EXPLAINED THE PRODUCT, MEASURED, TOOK PICTURES, AND DREW A PLAN OF OUR HOUSE. HE TOLD US THE ESTIMATE AND SAID WE HAD 45 DAYS TO DECIDE. NO PRESSURE AT ALL. WE DECIDED TO GO WITH LEAFGUARD AND SENT IN ONE HALF OF THE COST. THEY SAID THEY WOULD BE HERE IN ABOUT 3 WEEKS AND THAT THE GUTTERS WOULD ARRIVE A FEW DAYS BEFORE THE INSTALLATION, THEY ARRIVED THREE DAYS BEFORE. THE INSTALLERS SAID THEY WOULD BE HERE AT 0800, THEY CAME 15 MINUTES EARLY, AND TOOK A WHOLE DAY TO DO THE JOB. VERY POLITE WORKERS AND THEY CLEANED UP AFTER THE JOB WAS FINISHED. WHAT CAN YOU SAY. WE ARE SO VERY PLEASED AND WOULD RECOMMEND MIDWEST LEAFGUARD TO ANY ONE.

OUR SALES REP WAS MIKE GALLAGHER. THE TRUCK SHOWED UP THE DAY BEFORE INSTALLATION AND THEY CREATED SEVERAL ONE PIECE GUTTERS BASED ON THE MEASUREMENTS THEY HAD PREVIOUSLY TAKEN. THE INSTALLATION CREW SHOWED UP THE NEXT DAY. WE WERE IMPRESSED WITH THE STRENGTH AND RIGIDITY OF THE GUTTERS. WE ALSO LIKE THE FACT THAT THE BRACKETS THAT HOLD THE GUTTERS ARE HIDDEN, WHICH MAKE THE GUTTERS DISAPPEAR ON THE HOUSE. WE DISCOVERED YOU CAN GET HINGED DOWNSPOUTS THAT FOLD UP FOR MOWING THE LAWN AND WINTER. WE ALSO WANTED A DOWNSPOUT, WHICH PREVIOUSLY CAME DOWN NEXT TO A BACK DOOR AND CONCRETE SLAB, TO DUMP ONTO THE LAWN SO THEY FIGURED OUT A CLEVER WAY TO ROUTE AND HIDE IT BEHIND A TRELLIS. THE WORK CREW WAS FRIENDLY AND PROFESSIONAL.

ANDY WAS GREAT, VERY PROMPT IN SETTING UP THE FIRST APPOINTMENT AND THE ONES PRIOR TO THE ACTUAL REPLACEMENT. THE REPLACEMENT WENT SMOOTHLY WITH RELATIVELY LITTLE MESS LEFT BY THE WORKERS.

THE ORIGINAL WORK WAS DONE IN TWO DAYS BACK IN OCTOBER 2002. THERE WAS A PROBLEM WITH THE ROOF THAT THE INSTALLERS DIDN'T MENTION, WHICH CAUSED RAINWATER TO RUN DOWN THE SIDE OF THE HOUSE, ONCE THE NEW GUTTERS WERE INSTALLED. ADAM LINDUS IMMEDIATELY IDENTIFIED THE PROBLEM, TOOK RESPONSIBILITY FOR THE CREW NOT MENTIONING THE ISSUE AT THE TIME OF INSTALLATION, AND HAD A CREW COME OUT AND PERFORM REPAIRS AT NO CHARGE. NOW THE PROBLEM IS FIXED. I WILL DEFINITELY USE THEIR COMPANY AGAIN WHEN IT COMES TIME TO REPLACE MY REMAINING OLD GUTTERS. NOT ONLY DO THEY INSTALL A QUALITY PRODUCT, BUT THEY BELIEVE IN CUSTOMER SERVICE AFTER THE SALE.

ALL WORK WAS JUST WONDERFUL. MY DOG WAS BEING TEASED BY A CHIPMUNK THAT KEPT RUNNING UP THE DOWN SPOUT AND SHE JUST CHEWED AND CLAWED THE SPOUT. I CALLED TO SEE IF THEY COULD COME AND REPAIR IT, WITHIN AN HOUR THEY HAD SOMEONE OUT TO REPAIR IT FREE OF CHARGE.

THEY HAVE A GOOD ESTIMATE PROCESS. THEY MISSED THE FIRST APPOINTMENT, BUT MADE IT FOR THE NEXT ONE. VERY GOOD WORK, I'VE BEEN PLEASED WITH THE RESULTS, AND WITH NOT HAVING TO PAY FOR GUTTER CLEANING.

THE INITIAL VISIT WAS PLEASANT AND PROFESSIONAL, AND I AM VERY PLEASED THAT THEY UPHELD THEIR WARRANTY FOR THE OLD GUTTER. HOWEVER, I WAS NOT AT ALL HAPPY WITH THEIR LACK OF RESPONSIVENESS AND PROFESSIONALISM THEREAFTER. I SENSED THAT WE WERE AT THE BOTTOM OF THEIR PRIORITY LIST FOR INSTALLATION BECAUSE WE WERE NOT A ''PAYING'' CUSTOMER. IN FACT, I HAD TO ''CONVINCE'' EACH NEW PERSON WITH WHOM I SPOKE THAT WE WERE ELIGIBLE FOR THE NEW GUTTER AT NO COST (AS PROMISED BY THE MIDWEST LEAFGUARD REP WHO INITIALLY VISITED US.) AND THEIR ATTITUDE WAS NOT CUSTOMER-FOCUSED. FOR EXAMPLE, I WAS TOLD THERE WAS ''ABSOLUTELY NO WAY'' TO TELL WHEN THE INSTALLERS WOULD ARRIVE AND THAT IT WAS ''PERFECTLY NORMAL'' FOR THEM TO DROP OFF THE GUTTER (AND LEAVE IT IN OUR FRONT YARD) SEVERAL DAYS BEFORE INSTALLING IT WITH NO FOLLOW UP ON WHEN THEY'D COME BACK. THE INSTALLERS WERE FAIRLY COURTEOUS, BUT NOT OUTSTANDING. I HOPE THE NEW GUTTER WAS INSTALLED PROPERLY AND WORKS WELL SO I DON'T HAVE TO DEAL WITH THEM

THE SALESMAN WAS VERY PROFESSIONAL, HONEST, AND ETHICAL. HE WENT OVER EVERY DETAIL FOR US. THE CREW WHO INSTALLED THE GUTTERS WERE VERY FRIENDLY AND CLEAN. THIS WAS TRULY A NO PRESSURE SALE. I WOULD LIKE MORE HONESTY OR CLARITY FROM THEM IN THE FUTURE ON THE 'COST' OF SERVICE CALLS AFTER THE WORK IS DONE.

I HAD TO CALL THEM BACK TO RE-DO SOMETHING, THEY DIDN'T FASTEN THE DOWNSPOUT INTO THE EXTENSION. I WOULD HAVE A LONG DISCUSSION WITH THEM BEFORE I HIRED THEM AGAIN.

THEY SCHEDULED AND PERFORMED THE JOB RIGHT AWAY - VERY HAPPY WITH THE CONTRACTOR KEEPING ME INFORMED ON THE STATUS OF THE JOB THROUGHOUT THE WORK.

ESTIMATOR RICH ARRIVED ON TIME AND PROVIDED A DRAWING AND QUOTE ON THE SPOT. SCHEDULING WAS ADJUSTED TWICE BY JIM WITH NO PROBLEM TO COINCIDE WITH A ROOF REPLACEMENT. THE GUTTER FORMING CREW ARRIVED EARLY SUNDAY MORNING AND LEFT MATERIALS FOR THE MONDAY INSTALL WHICH TOOK ABOUT 5 HOURS. THE TWO INSTALLERS WERE VERY POLITE, EFFICIENT, AND DID A GOOD JOB CLEANING UP AFTER THE WORK. THEY EXPLAINED CARE AND OPERATION OF THE GUTTERS, LEFT WARRANTY INFORMATION, AND WORKED CLOSELY WITH US TO MAKE SURE THEY WERE INSTALLING EXACTLY WHAT WE ORDERED, THE WAY WE WANTED IT. (ALSO, THE GUTTERS REALLY DO WORK. RECENT RAINS HAVE DUMPED LOTS OF LEAVES, COTTONWOOD SEEDS, AND HELICOPTER SEEDS ON THE ROOF, BUT THEY DIDN'T MAKE IT INTO THE GUTTERS! THE CORNER UNITS DO TEND TO GET CLOGGED UP ON THEIR TOPS THOUGH.) WE WOULD RECOMMEND THIS COMPANY AND SAY THE PREMIUM COST DELIVERS ON THE PROMISE.

DID A GREAT JOB, AND CONCERNED ABOUT GETTING OUR JOB FINISHED BEFORE THE RAIN STARTED, CLEAN UP WAS ALSO VERY NICE. HAVE A GOOD WARRANTY

THE COMPANY THAT SIDED OUR HOUSE WAS SUPPOSE TO REMOVE THE GUTTERS BUT DID NOT REMOVE ALL OF THEM. LEAFGUARD REMOVED THE REMAINING GUTTERS AT NO EXTRA CHARGE.

WE ORDERED THE WORK IN MID-OCTOBER, PAID $1,000 DOWN, AND WERE TOLD THEY WERE RUNNING 6 WEEKS BEHIND. AFTER 6 WEEKS WE MADE SEVERAL CALLS AND IT TOOK FOREVER FOR ANYONE TO RETURN THEM. THEY FINALLY CAME OUT IN MID-JANUARY. ONCE THEY WERE HERE THEY DID AN EXCELLENT JOB. THEY WERE PROFESSIONAL, CLEANED UP AFTER THEMSELVES AND WERE COURTEOUS. THEY DID MAKE A MISTAKE ON THE LAST GUTTER, WHICH THEY EXPLAINED BEFORE THEY LEFT FOR THE DAY, AND SAID THEY''D BE BACK EARLY THE NEXT MORNING. THEY DID NOT RETURN FOR TWO WEEKS!! WE ARE EXTREMELY PLEASED WITH THE RESULTS AND ESPECIALLY THE LEAFGUARD PRODUCT. THE GUTTERS ARE QUARANTEED FOR LIFE IN THAT IF THEY EVER CLOG, SOMEONE FROM THE COMPANY WILL COME AND CLEAN THEM OUT FREE OF CHARGE. OUR MAIN COMPLAINT IS WITH THE COMMUNICATION AND DELAY IN SERVICE.

VERY BAD SERVICE DEFECTIVE FAUCET AND GUTTERS LEAK IT IS TAKING THEM A LONG TIME TO GET OUT AND FIX IT