We ran into a little problem with them. They put them in with the inside sash out. I could not get the other one out and the guy himself had a hard time so they sent it back to the manufacturer and brought it back. The first one was just as bad as these originals. The second one we had a snow storm so they are rescheduling that. It took four weeks to get one window back to test it. They had a good reputation. They are trying to straighten it out. Their pricing is pretty much middle to high end. They are not cheap windows. I think the quality of the window is good. My heating went down by about half. Their responsiveness has been good. They were good at first. I am getting a little frustrated with it. I don't know if these windows were not measured right or created wrong down in Milwaukee. I still don't know what that is about.
Description of Work: We did six windows, that were, like, slide-bys
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Elizabeth G.
11/2015
2.0
replacement windows
+ -1 more
I had read other poor reviews about this particular salesman, delays in onset and on completion of projects. Although a relative loves her Pella replacement windows, because of my experience with the particular salesman and related negative comments about him, I decided against using his services. I hired another contractor and was very please with results (not a Pella window service)
Description of Work: quoted an estimate for replacement windows
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$8,000
Mary B.
08/2014
5.0
replacement windows, doors
+ 0 more
unknown
Description of Work: Installed 8 double hung windows and 2 sets of French patio doors. Problem with air leaking in one patio door. Did come to check it after several phone calls. Still not perfect. Not sure if will pursue them looking at it again or not. Was a hassle the first time.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Richard K.
06/2014
4.0
replacement windows
+ -1 more
unknown
Rating Category
Rating out of 5
Tom B.
05/2014
4.0
replacement windows
+ -1 more
unknown
Description of Work: They replaced all our windows. The new windows are top quality. It took 4 months to have them manufactured. The crew did a quality installation, but they were a bit unprofessional in manner. They missed a couple of small things which were corrected when pointed out. | |The original sales rep was replaced and they did the estimate over instead of honoring the original one. To be fair, some of the sizes were wrong, but the crew leader always came back and did the final measurements anyway. |The end result was a seventy-three dollar increase. There was a pricier mistake on the part of the original rep, that was honored in our favor. All in all I shouldn't complain.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Gregory K.
03/2014
3.0
replacement windows
+ -1 more
Recently the company closed the Green Bay facility. In order to avoid the trip charge they insist that I travel 30 miles each way to their Appleton facility to get my cracked window replaced. They refuse to make any other arrangement. If a customer is not a short distance to their facility their free lifetime warranty is useless. For that reason I can not recommend them.
Description of Work: Installed windows about 15 years ago. Because of a design flaw I have had to replace cracked windows. In order to utilize the warranty and not pay a trip charge I was able to meet the repair person at their Green Bay office to repair the windows. It was a reasonable way to avoid the $50 charge if the repair man came to my home to repair and replace the window.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$5,000
Melissa K.
11/2012
5.0
doors, replacement windows
+ 0 more
He showed up on time, was very nice and did not push the sale. I thought he was very honest and has not hassled us. We are budgeting for the new windows and doors and he was very informative. Some of the other companies were pushy even before they came to the house. This company did not and the windows are made for Wisconsin.
Description of Work: We are waiting to do the windows until next year - this was for budgeting info mainly. Of all the companies I really enjoyed this salesman. He didn't push and actually advised when to purchase to get the best deal. He has also been with this company for years which says a lot!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gregory B.
10/2012
5.0
doors, replacement windows
+ 0 more
Lisa Thomas was very helpful, knowledgable and personable while giving us our quote. The installation went smoothly and was finished in one day. David and Dave Roberts were polite, they fully explained the functions of our new door and cleaned up the work area when finished. With the completion of this project our home now has Wasco windows throughout.
Description of Work: complete tear out and removal of old door and construction materials total reconstruction of new extension jam, new oak interior casings and full exterior trim installed a new tilt and slide patio door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Kristi K.
04/2012
5.0
replacement windows
+ -1 more
Lisa Thomas came to quote installation of a bay window for us. She was very nice and really fun to talk to. I was convinced they had a good product and good service. She knew a lot about the windows, although I think she was still kind of learning too. We only decided to go with a different company based on price. Lisa did call me back a day or two later to give me some more information, which I also appreciated.
Description of Work: quote on a bay window.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Margaret M.
11/2011
5.0
replacement windows
+ -1 more
They did a very good job. They were prompt in the middle of the winter. They cleaned up after themselves.
Description of Work: I used WASCO for removal of the old windows and putting in new windows.
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Service Categories
Windows,
Doors
FAQ
WASCO is currently rated 4.3 overall out of 5.
WASCO accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, WASCO offers free project estimates.
No, WASCO does not offer eco-friendly accreditations.
No, WASCO does not offer a senior discount.
No, WASCO does not offer emergency services.
No, WASCO does not offer warranties.
WASCO offers the following services: Replacement and New Construction style windows and doors. Patio Doors, Balcony Doors, Tilt and Turn windows and doors. Entry Doors.