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The Computer Guy of Northeast Wisconsin LLC

Computer Repair, Computer Training

About us

We are very dedicated to offering the best possible service at the most reasonable prices. We believe there's no reason why you should have to pack up your computer and let it sit in a shop for days, or even weeks. With our in-home service, most problems are fixed in one visit. That means the only time you're without your computer is while it's being fixed in your home! No packing your system up, no long wait to get your computer back. All service is billed on a two tiered system. Anything that takes us less than 1.5 hours is billed at a flat $88. Any problem that takes more time to resolve will result in an additional $60 charge. At that point we're there until its fixed and no extra labor charges will be incurred. As always we never charge trip or mileage fees.

Business highlights

20 years of trusted experience

Services we offer

Software service, Hardware service, Upgrades, Virus Removal, Tune-Ups, Internet connection service & set-up, PC's and Macs serviced.

Services we don't offer

New or used computer system sales.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.818 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
0%
2
6%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-18 of 18 reviews

Rosemarie D.
08/2017
5.0
computer repair
  + -1 more
It went very well! I was very impressed with Jason's professionalism and knowledge. I had a unique situation and not a simple uninstall. Jason was through, explained each step he was doing and did it with a smile. Excellent customer service! The best part, he comes to the house, usually the same day, and I was up and running within a few hours. No waiting for days, no pick up/drop off/lengthily downtime. I would recommend The Computer Guy wholeheartedly!
Description of Work: Uninstalling a background security software on my desktop computer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Greg H.
05/2016
4.0
computer repair
  + -1 more
unknown
Description of Work: Very professional and courteous. Rep offered to take shoes off as he entered the house. Punctual and polite. Very good experience and will use again.

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Beverly M.
12/2015
5.0
computer repair
  + -1 more
Working with Jason was a pleasure. He was prompt, professional and didn't waste time. He explained things in terms I could understand. I highly recommend him.
Description of Work: Tuned up my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Norma S.
02/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Removed malware and speeded up computer. Installed a program as well. Jason is very pleasant and polite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Linda B.
07/2014
5.0
computer repair
  + -1 more
Jason is very personable. He called me when he was on his way to my home. Removed his shoes, Voluntarily. Told me what he was doing and why, 'every step of the way; He advised me the next day about one more issue I was unaware I had, Politely and Cheerfully. His advise worked, I let him know, as soon as I was confident it had.
Description of Work: Jason: Unlocked my PC. Showed me how some Extensions cause some of my frustration(s). Answered all my questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Steven U.
06/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: I had many problems with my computer...slowness in loading web pages, unwanted tabs opening, not printing every page, and such. Jason came and fixed everything, and took the time to explain why it was doing these things. Now my system is working beautifully, and I know what NOT to do in the future so that these problems won't occur again. Great job, Jason!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

JOSEPH S.
05/2014
2.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$90

Kevin T.
02/2013
5.0
computer repair
  + -1 more
I called the Computer Guys and made an appointment to drop my laptop off. They went over their fee schedule with me and said they would call in a day or two with the estimate. They called me less than two hours later with the estimate and said the computer would be ready in one week since they had to order a keyboard. A week later I picked up the computer, their estimate matched the bill to the penny and the computer is back up and running with no issues. Much better than an experience I had two years ago with a big box store.
Description of Work: Keyboard Replacement
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

J R.
11/2012
5.0
computer repair
  + -1 more
Great service, highly professional, and reasonable prices
Description of Work: Replaced the hard drive and added memory to an older computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Carol B.
10/2012
5.0
computer repair
  + -1 more
It was a great experience. The computer tech told us what he was doing and looking for. We are very satisfied.
Description of Work: We were told at a big box store in house computer repair that our computer would probably have to be replaced. We wanted a second opinion so asked this service. A repair person came to our home within a day of calling, did a diagnostic procedure and found a software problem that was causing our issues. He fixed it on the spot. We paid for an hour and a half of his service and our computer works great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Kari K.
01/2012
5.0
computer repair
  + -1 more
They worked around our schedule very well and were very helpful in answering any questions we had. They were competent and very professional.
Description of Work: They backed up all of the information on a hard drive because the hard drive in our computer went bad. Then were able to transfer the information to our new computer when it arrived.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$165

Pat P.
11/2011
5.0
computer repair
  + -1 more
My HP Pavillion laptop would not boot up. I called to schedule an appointment. The technician was able to come to my house the next day. He reseated the memory as a precaution, but said he was pretty sure it was the AC adapter since the adapter was beeping. He offered to pick up an adapter and come back the next day, but I said I could get an adapter. He recommended a local computer store where I could purchase an adapter. The store was able to confirm it was the adapter before I purchased it. Problem solved! Since I did that myself, he gave me a 1/2 hour credit that I can use toward other service from them. Also, their policy for how they charge for service is very reasonable - they will cap the service charge to two hours at $79 an hour no matter how long the repair takes. There is a minimum charge of one hour at $79. The technician answered all my questions thoroughly, even one not directly related to my laptop problem. I highly recommend this company and will use them in the future. It's really nice to know there is a quality computer repair company in the local area.
Description of Work: Reseated memory in my HP Pavillion laptop. Recommended getting a new AC adapter, which did solve the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$83

Karla H.
07/2011
5.0
computer repair
  + -1 more
I took my six-year old Toshiba laptop to this store because I was having problems with the usb ports on one side and even more important, I was unable to turn it on. The owner/technician determined that the start button module needed to be replaced. He ordered one from another retailer (eBay I think) and when the part came in, he fixed it. He told me that he was unable to fix the usb port thing but I was fine with this. I didn't want to spend a lot of money on an old laptop.
Description of Work: The owner/technician determined what was wrong with my (old!) laptop, suggested a couple of remedies, ordered a part and installed it. He was forthcoming about what he could do --or not-- and fair in his pricing. I would return to him in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mary R.
11/2009
5.0
computer repair
  + -1 more
Excellent! I couldn't have asked for a better experience and outcome. Placed call for an appointment, spoke with Jason, and we set up a mutually agreeable time and date within a few days of initial call. Technician, Mike, arrived on time, was very polite and professional and pleasant to have in my home. He went right to work, provided everything I was hoping for, and explained everything to me in language I understood with no "geek speak".
Description of Work: Set up of new mini laptop computer to coordinate with my pc and use the internet provider I am comfortable with using. Now screens on both computers are identical and my total experience is easy and I can really enjoy the new laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Tami P.
11/2008
5.0
computer repair
  + -1 more
Jason returns your message the same day, usually within the same hour. He comes right to your home to work on your system so there is no disconnection of your system. He even works evenings which is wonderful for us working people. I continue to and have recommended his services several times to friends and associates.
Description of Work: We have used Jason several times when one of the PC's has had issues with slow speed, viruses and or internet connection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Steve S.
07/2008
5.0
computer repair
  + -1 more
I bought a new Dell computer with SATA power connectors that are not compatible with an audio card that I needed to install. The computer guy recommended a new power supply with the correct connectors (the old style) and did a perfect install for me. I am a fairly tech savvy person, put changing out a power supply was more than I wanted to do. I picked The Computer Guy blindly out of the Yellow Pages because they had the best looking and descriptive advertisement. I am glad I did!
Description of Work: Diagnosis via e-mails and telephone. Change out of a power supply and install of a new audio card.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

JAMES Y.
07/2008
5.0
computer repair
  + -1 more
Very well.
Description of Work: My computer was sick and EXTREMELY slow to boot up. The service agent was professional and very helpful in the care he took to cure the patient. I would recommend this doctor to anyone with a computer problem. My computer is just like new!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Jenni E.
06/2008
5.0
computer repair
  + -1 more
I didn't want to pay a large amount of money for someone to fix my iPod problem when I could use that money towards a new iPod. I called the Computer Guy and mentioned this. They said that most times iPod problems are software-related and that they could help. They did leave the option open to me. The serviceman arrived on time, was professionally dressed and friendly. He tried many things to see what the problem was. With each thing he was doing he described in non-techie terms what he was doing. The end resolution was to start my PC over from scratch with reinstalling everything. He provided me with instructions on how to do this. He also offered free help over the phone if I had problems during the reinstall. He was at my house for 2.5 hours (at $70 an hour) and only charged me $70 because he was unable to solve the problem (although he did diagnose it correctly). I was VERY impressed with the whole experience. Especially since I just blindly picked them out of the phone book!
Description of Work: My iTunes didn't recognize my iPod and I was getting an error message. Because of the error, I was unable to sync my iPod to iTunes. On the Internet I had researched solutions to the error message and tried them, but they didn't work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

    Contact information

    711 N Lynndale Dr 2G, Appleton, WI 54914

    www.callthecomputerguy.net

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Training

    FAQ

    The Computer Guy of Northeast Wisconsin LLC is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: Closed

    The Computer Guy of Northeast Wisconsin LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Computer Guy of Northeast Wisconsin LLC offers free project estimates.
    Yes, The Computer Guy of Northeast Wisconsin LLC offers eco-friendly accreditations.
    No, The Computer Guy of Northeast Wisconsin LLC does not offer a senior discount.
    No, The Computer Guy of Northeast Wisconsin LLC does not offer emergency services.
    No, The Computer Guy of Northeast Wisconsin LLC does not offer warranties.
    The Computer Guy of Northeast Wisconsin LLC offers the following services: Software service, Hardware service, Upgrades, Virus Removal, Tune-Ups, Internet connection service & set-up, PC's and Macs serviced.
    New or used computer system sales.

    Contact information

    711 N Lynndale Dr 2G, Appleton, WI 54914

    www.callthecomputerguy.net

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    Closed