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Suess Electronics

TV Repair, Stereo and Home Theater Systems, Home Automation,

About us

Family owned.

Business highlights

73 years of trusted experience

Services we offer

Home theater design and installation, whole house entertainment, home automation and control, lighting control, commercial installations & cellular department.

Services we don't offer

Car audio and video, Home appliances.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.7
professionalism
3.7
responsiveness
3.7
punctuality
4.3
Showing 1-3 of 3 reviews

Pam P.
11/2021
5.0
tv repair
  + -1 more
They arrived even a bit before scheduled. Max and Chris were polite, friendly and ready to answer any questions we had. They went above and beyond to hook up all our components and systems and show us how to use the remote. They each had years of experience with the company and knew exactly what they were doing. Very pleased and will be a return customer.
Description of Work: TV instalation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul S.
10/2019
5.0
home theater design
  + -1 more
Great! The salesman and the two installers were knowledgeable, courteous, helpful with suggestions and very clear in explaining my options. I wasn't pressured to buy and the installers helped me decide the best way to configure the equipment vis-a-vis the other furniture in the living room.
Description of Work: Install a new 65" HD TV and relocate two older TVs to other rooms, and connect VCRs and a DVD player.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rochelle T.
01/2010
2.0
tv repair
  + -1 more
We had seen on the internet from another site that the service was poor. We should have believed it and it would have saved us money.
Description of Work: The TV was 10 years old. He came to the house and was professional. He told my husband and I that he needed to take the TV back to the shop to fix it. My husband called four weeks later, and was told that it had issues and I can't fix it. We had to pick up the TV and pay 117.00. My husband took it to another place and was told they could fix it. My husband called for his money back and they denied telling us that he was unable to fix the TV and we wouldn't be getting any money back.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$117

Response from Suess Electronics
This TV was a 65" Mitsubishi rear projection TV. The original complaint was that the TV had no picture. When we looked at the set in the customers home we decided that it should be brought back to our shop for more detailed service. When back at the shop we were able to get a picture on the TV and determined that the TV also had convergence issues and the tubes were aging. When seeing the additional service that was needed our recomendation was to not put more money into this TV. We only billed the customer for a trip charge of $39.99 plus one hour of labor at $72.00. We had approximately 4 hours of time into the service but we only billed them the minimum.

    Contact information

    2520 W Wisconsin Ave, Appleton, WI 54914

    www.suesselectronics.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Repair,
    Stereo and Home Theater Systems,
    Home Automation,
    Phone Service - Cellular,
    Lighting

    FAQ

    Suess Electronics is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Suess Electronics accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
    No, Suess Electronics does not offer free project estimates.
    No, Suess Electronics does not offer eco-friendly accreditations.
    No, Suess Electronics does not offer a senior discount.
    No, Suess Electronics does not offer emergency services.
    Yes, Suess Electronics offers warranties.
    Suess Electronics offers the following services: Home theater design and installation, whole house entertainment, home automation and control, lighting control, commercial installations & cellular department.
    Car audio and video, Home appliances.

    Contact information

    2520 W Wisconsin Ave, Appleton, WI 54914

    www.suesselectronics.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM