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Christensen & Wisnet Heating & Cooling

Heating and Air Conditioning

About us

We have been serving the valley for over 50 years with our family history in the trades since the 1920's. We are a service oriented business that performs over 6,000 calls per year. While we are a large company, there is a small business feel about everything we do. We want to be worthy of your choice, and we won't let you down, I Promise.

Business highlights

59 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Professional Grade Tune-Ups on Furnaces, Boilers, and Air Conditioners, as well as sales of said equipment. We also offer indoor air quality products, such as Whole Home Humidifiers/Dehumidifiers, Air Cleaners, UV Treatment, Plasma Air Cleaners, WiFi Thermostats, and much more.

Services we don't offer

Commercial rooftop units, Duct Cleaning, Fireplace Repair, Service to Restuarants/Bars locations

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

2%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.899 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
0%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 99 reviews

Charles R H.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went very well. After not having the furnace serviced for many years, it required a fair amount of replacement parts. All parts were "on the truck," so the job was completed on the spot. Very satisfied.
Description of Work: Oil furnace tune up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$462

Darla N.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
On time, quick and efficient service.
Description of Work: Furnace cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Steve V.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Anthony was fantastic. Knowledgeable and professional
Description of Work: Furnace tune-up and repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Christine S.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, timely, explained in detail. Knowledgeable. They offer half priced tune ups so that is when I take advantage and schedule.
Description of Work: Furnace tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Betty W.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
The service was very thorough and the technician was professional and personable. Furnace was cleaned and tuned. Drain cleaned and trap cleared. Air filter replaced. Ignighter ohms, ductwork temperatures, and carbon dioxide levels in exhaust were measured and reported. Price listed includes annual service package fee that doubles warranty periods, prioritizes service calls, discount on parts, no overtime fees, and filter discounts. Furnace is 20 years old and reported to be in excellent condition; the annual service is well worth the price.
Description of Work: Annual furnace inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

PHILIP G.
03/2018
2.0
heating & air conditioning/hvac
  + -1 more
The original appointment was for Monday 3/5/2018, the representative called and asked to reschedule for the next day at the same time. The next day they did not show up or call to reschedule.
Description of Work: Requested a heating and AC replacement quote at our house.

Rating CategoryRating out of 5
responsiveness
2.0
punctuality
2.0


Daniel B.
02/2018
5.0
heating & air conditioning/hvac
  + -1 more
Mike arrived 20 minutes early, did a thorough review of the boiler, and took the time to explain all his findings. He was happy to answer all my questions and was very friendly. I will definitely call Christensen & Wisnet again and will happily recommend them to others.
Description of Work: Clean and tune furnace boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Christensen & Wisnet Heating & Cooling
Thank you for sharing your experience. Looking forward to working with you again in the future! -DC

Julie S.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Awesome! Mike, the service person was very knowledgeable and the ultimate professional.
Description of Work: furnace tune up and aprilare needed filter and repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Christensen & Wisnet Heating & Cooling
Thank you for taking the time to share your experience with our company. It means very much to all of us here. -DC

Tracy M.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were there within an hour of my call on a very Arctic day in which I know they were super busy. The tech, Eric, was so super friendly, as is every single tech I have had from their shop. He explained everything he was doing and why it may be failing, as well as what he did to fix it. Made sure heat was working in all rooms. Very professional, thorough, and down to earth. These guys are definitely people you can trust. Solid!! Every time.
Description of Work: Need a new boiler which can’t be installed for a week. C&W sent someone over within an hour of my call to make sure my boiler would function long enough to get us to install day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Christensen & Wisnet Heating & Cooling
Thanks for sharing your experience! We are very proud of Eric and our entire service crew. They have been putting in long days to help as many people as possible. They are one-of-a-kind!

Lisa P.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
The tech was amazing. He took the time to explain the issue and my options thoroughly. I felt like he really did want to help me and was sincere when he said I could call anytime with any question or issue. His work was top quality too.
Description of Work: Furnace valve issue & tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Christensen & Wisnet Heating & Cooling
Thank you very much for sharing your experience. Mike is a great tech and he truly cares for everyone's well being. We are so fortunate to have him on our team, because he truly is a Good Guy!

Pauline B.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job! Very courteous and thorough. Great job answering all my questions. I highly recommend them!
Description of Work: Furnace tune up and filter replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Christensen & Wisnet Heating & Cooling
Thanks for sharing your experience, it really means a lot to all of us here.

Dr. Suzanne M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was was a good experience. He was extremely respectful, pleasant and tolerant of our four, friendly, barking dogs. He was on time and completed his work and submitted his bill before leaving. It was all very convenient.
Description of Work: Routine furnace servicing and tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Christensen & Wisnet Heating & Cooling
Thanks for sharing your experience! We hope to work for you again in the future.

Kim N.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
I had scheduled a furnace tune-up for the first time with this company. From scheduling to execution of services, everything was timely and professional. Anthony came to perform the furnace tune-up and he discovered my furnace was in very bad disrepair. He cleaned it and tried to determine if it could be fixed by replacing parts. He worked very hard and kept communicating with me throughout the process. He gave me information on repair vs. replacement. I appreciated his expertise and his patience. I ultimately decided to get a new furnace. Anthony made it easy by arranging an appointment for me for the next day to discuss options with a furnace salesman. This company shows respect to their customers and the service is outstanding. I will definitely hire them again! The price reflects the original tune-up plus the unexpected extra time Anthony spent working on the furnace. The price was very fair.
Description of Work: Furnace tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

Response from Christensen & Wisnet Heating & Cooling
Thanks for sharing your experience [Member Name Removed]. Anthony is an amazing technician and we are so fortunate to have him on our team of Good Guys :-)

Juanita H.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went great. Eric was punctual, friendly, efficient, knowledgeable, and did an excellent job. Thanks so much for the great service.
Description of Work: First tune up for furnace and air conditioner installed last December. Installed new furnace filter and checked everything over. There was no charge for the service done this time as it was the 1st year tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

chris D.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
We called mid/late afternoon on a Friday and they were able to send someone before the end of the day. Our unit was back up and running for the weekend. Very courteous, professional and knowledgeable. This was our 2nd experience with the company and it was as great as the initial one.
Description of Work: The fan had been hitting conduit and was also loose from the top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Gary S.
09/2017
5.0
water heater repair
  + -1 more
Excellent Service and Support - Fair Price
Description of Work: Repair Hot Water Heater

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jonny R.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful. We look forward to working with Mike again (and again) in the future. Highly recommend Mike (C&W).
Description of Work: We had Mike service our furnace and water heater. Even though our equipment is somewhat dated, Mike reassured us that everything is in working order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Scott S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
The technician found multiple issues, was able to repair them in a timely manner and stayed late until the work was complete. Have always had a good experience with Christensen and Wisnet and Anthony was great. Professional, informative and hardworking.
Description of Work: Tune up of of two furnace/ac units in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Christensen & Wisnet Heating & Cooling
Thank you for sharing your experience. It means a lot to all of us here.

Jennifer T.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
Responded to emails promptly. Quick and quality service once he arrived. Unfortunately they could not give me a window of time to expect the repairman. I was just told it would be sometime on the scheduled date. So I has to wait all day for a call that he was on his way. Not sure if this is typical or just a very busy day for them . He arrived about 3:30 and was done by 3:50.
Description of Work: Repair air conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Response from Christensen & Wisnet Heating & Cooling
Thank you for sharing your experience. Your service call was on 7/11/2017 and we were very busy that day. It is very hard to give any sort of estimate on days like this as each call is unique and we do not know what we are getting into until we are there diagnosing and repairing the equipment. When we try to estimate on days like this it can backfire on us as our schedule is changing every hour. I can assure you that not being able to estimate arrival with emergency calls is standard in our industry, especially on busy days. If you need after a certain time in the future like after 2 or 3PM we can put that on the notes and work around it. We do also have a new feature rolled out that you can see the live status of your call if you're waiting for a technician (service call) on our website.

boon X.
08/2017
1.0
heating & air conditioning/hvac
  + -1 more
They inspected my central air and determined there was a leak. They charged me $250 for the inspect. Not very happy about it.
Description of Work: I need my central air system inspected.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
1.0

$250

Response from Christensen & Wisnet Heating & Cooling
We appreciate you sharing your experience. When we arrived the Air Conditioner was in poor condition and being up in age (29 year old unit). When our technicians arrive and see a plugged up condenser unit, they will attempt to wash out the condenser coil so we can get accurate refrigerant levels with our gauges. Our technicians need to bill for their time (in this case 90 minutes plus travel) ... That being said, we are always willing to work with customers and get questions answered and if any errors are made on our part, we make it right with the customer. We will be reaching out to this customer to discuss this situation.

Karla B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Leak was fixed, but it took a few months for part to come in. Labor intensive install I am guessing due to the cost of labor.
Description of Work: Furnace had condensation leak or something.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Amy M.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
Told me that there was no freon in my unit. Put R22 freon in when there was a less expensive alternative that works just as well. Paid over $200 just in freon cost and unit was empty again in less than 24 hours.
Description of Work: Check my air conditioner to find out why I had no cooling.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$478

Response from Christensen & Wisnet Heating & Cooling
Thank you for the opportunity to respond. The outcome of her service was definitely not what either party wanted. Our technician gave the owner her options. Her choice was not what we would recommend, but nonetheless was a choice. Our recommendation was to do a leak search, repair and recharge the unit or replace the 18 year old unit. Both of our suggested recommendations were more expensive, but had an outcome that was more favorable. The homeowner chose neither of these, and hoped for the best with schrader valve tightening and the unit recharged. It was a roll of the dice, but unfortunately it did not work. As for the less expensive drop in refrigerants, these refrigerants are still not recommended by the manufacturer and typically cost more to initially set up the unit for the first time (doing it properly). We feel bad that the unit did not hold a charge, but we were limited by the homeowner's instructions as to the extent of the repair. If her repair choice worked we would not be discussing this. If we are to be given an F for giving the customer choices and our recommendations as to which choices are best and the customer chooses to go with a non-recommended choice, then all we can say is we did our job. The letter grade is a poor reflection on a company doing the right and ethical thing for the customer.

Karla B.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went just fine. Received call that part was in and it was installed on the same day.
Description of Work: Heat exchanger replaced on furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Michelle V.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They gave estimated time and told me who was coming. Then repairman called when close so I k ew exactly when to expect them. Very professional, we have used them twice.
Description of Work: Furnace was not working. They were there in a couple of hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Christensen & Wisnet Heating & Cooling
Thank you very much, we're so happy to work for you.

Robert S.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
On time, professional, no problems.
Description of Work: Provided annual inspection and maintenance of HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

4450 W Greenville Dr, Appleton, WI 54913

https://cwgoodguys.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
240194
Trade License Locale
Wisconsin
Trade License Authority
Wisconsin Department of Commerce
Trade License Expiration
06/07/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Christensen & Wisnet Heating & Cooling is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Christensen & Wisnet Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Christensen & Wisnet Heating & Cooling offers free project estimates.
Yes, Christensen & Wisnet Heating & Cooling offers eco-friendly accreditations.
Yes, Christensen & Wisnet Heating & Cooling offers a 2% senior discount.
Yes, Christensen & Wisnet Heating & Cooling offers emergency services.
Yes, Christensen & Wisnet Heating & Cooling offers warranties.
Christensen & Wisnet Heating & Cooling offers the following services: Professional Grade Tune-Ups on Furnaces, Boilers, and Air Conditioners, as well as sales of said equipment. We also offer indoor air quality products, such as Whole Home Humidifiers/Dehumidifiers, Air Cleaners, UV Treatment, Plasma Air Cleaners, WiFi Thermostats, and much more.
Commercial rooftop units, Duct Cleaning, Fireplace Repair, Service to Restuarants/Bars locations

Contact information

4450 W Greenville Dr, Appleton, WI 54913

https://cwgoodguys.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM