I Know a Guy LLC

We called three times over three days and finally got a call back to arrange an appointment for Friday afternoon. We requested that the repair man call us 30 minutes before arrival. We have not received a phone call and no repair man showed up.

Despite four calls to the company, each likely handled by an answering service, we never received a response. Not even a "Sorry, can't get to you." The persons who answered the phone all promised the owner would call back in an hour or so, as this was considered an emergency request, which the Angie's List listing touts as a specialty of this company. Ha!

Repair was done on a Sunday. T.J. was polite, friendly and professional. He showed up in a marked van and in a uniform. He accomplished the repair in about an hour and at a fair price. Things were completely cleaned up afterwards. Absolutely would hire again.

When we called for a estimate, T.J. was out the next day and provided us a very reasonable quote on the spot, even though we had a challenge with the rails for the door. T.J. was confident that there would not be a problem. When we called back to accept his quote, his installer was there two days later. Jake installed the door in an efficient, and professional manner. When he left, he had left no evidence that he had been there other than a brand new, beautiful garage door. This company will be our first call in the future if we need other work of this nature.

fast friendly, excellent service and very professional. we would recommend to friends and family. we're getting two more estimates for other jobs.

Excellent, in and out and cleaned up in a couple hours. Answered all my lame questions expertly. We are good to go and recommend.

They came exactly on time for the estimate. Very honest. Explained the process/approximate cost of repair of the garage door vs replace it. We decided to replace it as we were selling our home. They came back the next week to replace garage door, on time. Very professional and respectful. They finished the garage door in record time, everything was perfect. They also fixed the inside door to garage that was not swinging shut automatically.

Great! Derek was on the second job solo and he was late but I was in no hurry. He apologized for being late and for the time it took and it was clear he was trying to get a routine of installation and was still struggling with the process. He was very meticulous because of being new and wanting to do it right and I appreciated the extra effort although he probably took a little longer than normal from what he was telling me. Having installed a garage door years ago, I appreciated the work he did and the effort he was making. It was worth the money spent for the work done.

Very well. My only concern/complaint was that they were a little slow in getting back to me to set a date for service. However, this was right around the Labor Day weekend, so that may have had some bearing on the situation. I did pay for two additional rollers ($22) since the deal I signed up for only covered 10 rollers and I needed 12.

He came right away, knew what was wrong & took care of it.

Great he did a fantastic job and explained every thing to me

Did a great job. Bought an Angie's List Deal and even though there was an error by Angie's List on locations served, they were very honorable in still performing the service. Came and installed a new garage door opener and pin pad to replace a decades old one, had no problems. Quality service! Thank you.

TJ, the owner, is a very pleasant individual who conducts himself respectfully and in a professional manner. He did excellent work and didn't take him much time at all. I highly recommend him for any service needed within his scope of specialty.

It went very well he was very helpful and professional and gave sound advice for a garage door maintenance

TJ's workmanship is excellent. There was a problem with ordering, but other than that, all was good.

It was excellent. My wife took care of all of it. I wasn’t at home, but she said it was great.

This was a great service. The technician was very friendly. He asked if I was having any problems and gave me tips on how to correct the problems and also basic tips to prolong the life of my garage door. I highly recommend this company.

He was very professional, quick and on time. Did excellent job..

Technician was very knowledgeable and helpful. He was able to research, diagnose and repair a problem with our obscure and old garage door opener, giving it a few more years of life before replacement. Will hire again.

Good. Scheduling was a bit of a challenge but the installer was professional and did a quality job.

We purchased the Angie's Big Deal for a Liftmaster garage door opener and installation. We also purchased an additional remote. We were very happy with both the door opener and the installation. Everything was professionally done.

We purchased the garage door opener with installation. However, we were told we have to replace the spring rollers since the new garage door opener was not matched to the current ones. We have to pay additional $275. It is much more expensive ($285+275) !!!

fantastic! showed up on time and did a great job in a timely manner.

The work, when it was finally done, took WEEKS to arrange. Then, when it was arranged, the worker somehow didn't show up. BUT the owner did come (on a Saturday) only to discover that the springs were broken. So, not having them, had to reschedule for two days later. When the worker actually came everything went really well and we are really happy about the result.

Great TJ did a fantastic job. Highly recommend!