The “technician”, Danny C., turned on furnace. I was elated. I haven’t felt heat in years. But all of a sudden he shuts it down. He then said I couldn’t have heat in my house unless I purchased a new heater from them. He pressured me into signing and paying $125 for doing nothing. I signed under duress. I am disabled and could not handle the stress and pressure. His associate showed up and said I needed to pay $7,000+ to turn on the heat. They were merciless. Didn’t care of my situation. I nearly cried. SHAMEFUL! They do not care about you—only about money and profit. Never calling them again! I will never recommend them either.
Description of Work: Just turn on furnace.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$125
Lavina J.
05/2022
1.0
heating & air conditioning/hvac
+ -1 more
They held a contest in the middle of winter to find the oldest furnace. I had no idea they were going to take my furnace apart. The contest was only for gas furnaces. What they did to my furnace is not normally a free service, but they did it for free...using a contest as a front. I am a disabled veteran and they turned off my heat source in the freezing winter. My heater was checked 3 years earlier and it was fine. I have carbon monoxide detectors in my house. I reported them to Washington State Attorney General and this is on file and can be read. The WAG can not force them to work with me and they blew me off with a response letter trying to divert the blame in my direction. I also reported them to the BBB and this is also on file and can be read. I found 2 other complaints at the BBB against this company on file. I believe this is a horrible company and I believe they use manipulative speech and tactics.
Description of Work: Contest for the oldest GAS furnace
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Andi E.
11/2020
1.0
air duct cleaning
+ -1 more
Terrible company. Don’t sign up for maintenance plan. In my experience it’s a scam they don’t come back .
Description of Work: Maintenance
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Jacqueline H.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
It went very well
Description of Work: We had routine maintenance done on our air conditioner and needed research on why it wasn't working properly. The young man found the source of the problem and was able to get things going efficiently. Then he came back a second day to complete the maintenance and found further issues. He set us up with another employee who will discuss costs of replacing the AC unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cynthia L.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Jarod H.
05/2017
2.0
heating & air conditioning/hvac
+ -1 more
I watched the fella tinker around for 10-15 minutes. Nothing was working. He then started putting it back together as he knew it was complete. Flipped the switch and everything worked. I asked him if that's all I had to do and he said "well I did some maintenance too ". Yea right!. That was unfortunate but the real issue wasn't that. It was that he was at my house before 4:00 pm and charges me overtime wages because it was a busy day in winter. Completely ridiculous. Nearly $300 to flip a switch and one year later i had to have it fixed correctly by another company and for a 1/3 of the price.
Description of Work: Needed the switch flipped to reset the heating unit.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
Todd D.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
The crew at Vance was Professional, intelligent and courteous! They installed our new heating and air conditioning system very Quickly in a clean and efficient work site with very little impact to our home environment! We couldn't be happier with the service that they provided. I would recommend their business to all of my family and friends!!!
Description of Work: Vance installed our new heating and air conditioning system!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1
dan R.
11/2015
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Trouble shot problem ... but we're unable to fix due to scheduling.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
Ryan C.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Diagnosed a gas furnace heating problem
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
kent H.
12/2013
5.0
heating & air conditioning/hvac
+ -1 more
Zane and Mike were very professional, gave a good presentation, were timely with good communication, and their crews did nice work. The price was competitive and because of their experience with the manufacturer they were able to offer a longer warranty than the competition. I was impressed and the product they installed; it is saving us 140 a month during these cold winter months. One thing that Zane did that was above his duty was to fill out and fax the energy rebate to Pacific Power. Thank you Vance Heating and Air conditioning!
Description of Work: New mini split heat pump including electrical work performed by M.H. Electiric.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Ray C.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
Went very well.. He tested refrigerant levels, plugged some leaks and pointed out ice levels and the cause. Technician explained what I was doing wrong and what was necessary to keep air conditioner working more effectively.
Description of Work: Evaluate cooling problem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84.16
Dale D.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
I would use them again.
Description of Work: I used Vance Heating & Air Conditioning to install a filter chamber in the air portion of my furnace because it didn't have one. They also serviced my air conditioner and did a general tune up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Virginia C.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
Excellent- They were fast and efficient. They removed old furnace and heat pum, installed new pad for heat pump, and removed all parts. They left our place in a pristine condition. We were very pleased.
Description of Work: Removed old heat pump and furnace, and installed new heat pump and new furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy J.
02/2012
5.0
heating & air conditioning/hvac
+ -1 more
They were really good. The old heat pump had caused the fire in our house. They came in here, got a new heat pump set up, and we had them put it on the other side of the house as it was so noisy. They did that without any problem. They redid the whole thing and made it work. Every time we need a filter we have to go them, because ours is such a big filter about 4 or 5 inches thick. We get in only from them.
Description of Work: I used Vance Heating Air Conditioning, Inc. to install a new pump and put it on the other side of our house. We also buy our filters from them as ours uses a big filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
stan B.
08/2010
5.0
heating & air conditioning/hvac
+ -1 more
on time, professional, happy with service
Description of Work: removed and installed heat pump/furnance
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
John G.
07/2010
2.0
heating & air conditioning/hvac
+ -1 more
I was thoughly dissappointed that it required my attention, since the specific reason for a service contract was to insure my wife's peace of mind whan I am away on business. They've missed tune-ups and renewals on a timely basis. It required more attention than it is worth.
Description of Work: It was to check our AC under the service contract. Service man started telling my wife that the AC evaporater might need to be replaced and that their was $1500. govt incentives. This was all before he even knew what was wrong. She was upset and called me. I came home from work and was not happy with their approach. I've had a sevice contract for many years trusting that they would be responsible. I asked the supervisor to come out and speak to me. He came I explained the situation and he told me he would speak to the serviceman. He left a mess on the ground. Just found someone else who was more commited to customer satisfaction.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$250
Reese C.
10/2009
3.0
heating & air conditioning/hvac
+ -1 more
I had bought one from a retail store, it wasn't what I needed. The tech had told one of my folks (who was at the house while I worked), that they thought their was about such and such a price. What they thought it was and what it actually was, about about $275 difference. This was not shared until after it was installed. Henceforth, I will not use them again. I found it to be very shifty and would not recommend them to others. I just used them because they were out in Terrace Heights where I live and I wanted to support my local area. So, my bill was way more than I anticipated it would be. Not real happy about that, but, as it was already installed, what do you do? Uninstall it?
Description of Work: Had them come out to service my gas furnace and install a digital thermostat. I had bought one from a retail store, it wasn't what I needed. The tech had told one of my folks (who was at the house while I worked), that they thought their was about such and such a price. What they thought it was and what it actually was, about about $275 difference. This was not shared until after it was installed. Henceforth, I will not use them again. I found it to be very shifty and would not recommend them to others. I just used them because they were out in Terrace Heights where I live and I wanted to support my local area.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$500
Don U.
09/2009
5.0
heating & air conditioning/hvac
+ -1 more
The installation went flawlessly. They explained all the options available and the price. They installed the furnace on time exactly as promised when promised. The techs were polite, professional and fast. When they had finisahed you couldn't tell they had been there except that I now had a new furnace. They then spent what ever time with me explaining how to use the thermostate and other controlls.
Description of Work: Removed and installed a new natural gas furnace.
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Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
Vance Heating & AC Inc is currently rated 3.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Vance Heating & AC Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Vance Heating & AC Inc offers free project estimates.
Yes, Vance Heating & AC Inc offers eco-friendly accreditations.
No, Vance Heating & AC Inc does not offer a senior discount.
Yes, Vance Heating & AC Inc offers emergency services.
Yes, Vance Heating & AC Inc offers warranties.
Vance Heating & AC Inc offers the following services: *Free estimates on installations/replacement *Heating & cooling equipment *Installations *Maintenance *Lennox Premier Dealer *Coleman Dealer *Daikin 3D Dealer *Gas Piping *Indoor Air Quality *Retrofit new heat pumps, furnaces & air conditioners *Ductless Heat Pumps *Duct Work