When I first hired Stella and her sister, they did a great job. They both had their “specialty” areas. However a couple weeks in Stella calls and states she can’t make it one week but her sister will be there to clean and she will be back after that. Stella never came back, but her sister came back every time. I let this slide for the time being until the sister was there for less time, not cleaning as thoroughly, and charging me the same price. Then I found a couple of things broken but she did not let us know. I finally asked her why Stella wasn’t coming anymore and she told me Stella moved to Seattle and she took over the business...without telling her clients? So I asked to renegotiate the price since I hired 2 women for approximately 2-3 hours and now I was only getting 1 woman for the same amount of time. I was told no, that is her price. I then got a text stating my expectations were to high and she would not be back to clean my house. That is very “professional “. I would not recommend this switch and bate team for anything.
Description of Work: Recurring housecleaning
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$90
Robert C.
09/2018
1.0
house cleaning
+ -1 more
She did not contact me.
Description of Work: house cleaning
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Jeannine G.
03/2018
5.0
house cleaning
+ -1 more
Stella does a fantastic job. I would recommend her to everyone!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
JAMES P.
03/2018
5.0
house cleaning
+ -1 more
Stella and Angelica are simply the best. I have been their client since Sep 2017 and every time I tell them how much I appreciate them. They are punctual, flexible scheduling and the house is always perfect when they leave. Hands-down, best service I have found in many years. Thank you!
Description of Work: Residential Housekeeping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Margaret P.
11/2017
5.0
house cleaning
+ -1 more
Stella responded quickly to my inquiry and was able to fit us in immediately! She is fast, thorough and so sweet!! We are so glad we found her!
Description of Work: We needed someone to come in biweekly and clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Angelica M.
10/2017
5.0
house cleaning
+ -1 more
She is very profesional I would recommend her to any one looking for a great housekeeping.
Description of Work: Housekeeping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Maria R.
10/2017
5.0
house cleaning
+ -1 more
Great! Did a great job. Very reasonable prices and will hire again.
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Service Categories
House Cleaning
FAQ
Stella's Cleaning Service is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Stella's Cleaning Service accepts the following forms of payment: Check
Yes, Stella's Cleaning Service offers free project estimates.
No, Stella's Cleaning Service does not offer eco-friendly accreditations.
No, Stella's Cleaning Service does not offer a senior discount.
No, Stella's Cleaning Service does not offer emergency services.
Yes, Stella's Cleaning Service offers warranties.
Stella's Cleaning Service offers the following services: I offer my service once a week or everytwo weeks or monthly
I dont make beds, wash dishes or iron clothes or do laundry