Merry Maids of Yakima, WA

The previous owner had not been able to clean well for years. There was/is caked dust on the floor boards. Our daughter was here and she said that when she would ask about things, the response was surliness or “we don’t do that”. The company had sent us a very detailed check list to complete which we emailed back to them and left a copy on the table. It was not even looked at and the maids said they didn’t know anything about a list. Be that as it may, the very basics were not taken care of. Today we had someone else come and do basic cleaning. And though we did not ask them to do a deep clean they made the house look and smell much, much better than Merry Maids made it! The thing that is most irritating is when we completed the online review the company replied - we are sorry you were not happy and we would like to correct this. We will be in touch with you. That was three weeks ago and we have not heard a thing. The final bill included up charges and was much too high for everything not to have been cleaned!

They didn't to a good job moving things to clean or dust around things on counters and tables. I repeatedly asked them to removed the items first then clean/dust. They also didn't clean my patio doors with detail. All I wanted was detail.

Good. Merry maids brings their own supplies. For (I believe) security reasons, they do not open drawers or closets, so the house needs to be fairly straight before they arrive.

Some individuals that come to clean are better than others. But overall they are great, always here on scheduled day, and the manager is awesome. Highly recommended !!

The cleaning crews are professional and courteous. They work hard and do a good, thorough job of cleaning. The office staff are flexible and good to work with. The company appears to have some management problems judging by the amount of staff turnover. Overall I have been very happy with their service, but be sure and ask for the same crew each time. I would have given them an and quot;Aand quot; if it weren't for the staff turnover issue. The long term, experienced cleaning crews are great.

They come with good recommendations. Their prices and quality of work are average. My overall experience with them has been good. I would use their services in the future.

An initial walk through and estimate was given with discounts of first 3 visits. Each week was different people who were all unfamiliar with my home. I had to reistruct each time what needed to be cleaned. Areas were left undone even after instructions given. They gave me an estimated time of arrival and it was always 2-2 and a half hours later. Their definition of deep cleaning was floor to ceiling in 2 rooms only per week, rotating every week in other rooms. Sliding glass doors with my dog's prints were not done because it was an extra charge. Spoke with the manager about the dissatisfaction and he explained he wanted to set me up with the best team and only one team for consistency. I explained I was willing to work with him. He scheduled himself to come to my home the following week. He never showed and passed the message through his employees when they arrived to my home that if I wanted him to come to call. They finally managed to put a schedule in place on every Friday at 9am with the same team. This worked for about 3 weeks. The last time they came to my home 9am came and went and I telephoned the company. They called the team who said they were at my home and no one answered. I was home and my dogs who usually go crazy with the doorbell never barked to alert me. I was leaving to go to work that morning and this delayed me for an hour. They offered to send out another team at 12pm which I had to return home to let them in. Finally the day that sealed my decision to cancel any further cleanings with them was today when at 9:17am I phoned the company and they said, "They should be arriving soon to my home". They put a call out to the team who said that someone told them I called yesterday and said I wanted my cleanings to be in the afternoon. I never called and I never stated that. I explained to the office woman on the phone that I was cancelling for today and that I have not been happy with the service they have been providing. I also explained I would let them know if I would be continuing services with them and that I would be mailing last weeks final check to them if I decided to follow through.