Premier Garage Of Puget Sound

I wanted an estimate for garage cabinets, and their rep Eric came out, provided one, and I decided to go ahead with the work. I stayed home the day of the install and I was told it could be done in one day. When I went out to check on progress, they had left...barely anything done, and no one had knocked on my door or communicated to me what was going on. I called the dispatchers and they told me that the truck had broken down the day before, so they needed to leave my job to go do what they didn't finish the day before and that they didn't have time to do the full install that day. They insisted that it wasn't their fault and that my expectations were out of line. After getting all the way to the owner, Susan, she still didn't understand why I'd be irritated by them both leaving without telling me, and not telling me before I took the day off work so I could be allowed the option for a reschedule. From here it just got worse. When they came back the second time, they again left without finishing the work and again they did not let me know before they left. And...I had a small weather radio plugged into an outlet where they were installing a cabinet. Instead of unplugging the radio and installing the cabinet, they cut a huge hole in my brand new cabinet to feed the radio through. Unbelievable. I called their offices about this and to find out why it wasn't finished, and found that the wrong doors had been ordered, but had I not called, no one would have told me why they left me with a half finished garage. On the third visit they were supposed to finish the install, fix the radio cabinet, and install my hanging racks for tools, etc. They finished the cabinets but Eric had lost the list he made of what accessory hooks I wanted, and rather than admit it to me up front, he just took a guess and was hoping it would be close enough that I wouldn't notice. I had all the wrong hooks and many fewer than I ordered. We had to order again. Apparently some of what I wanted was on backorder, so I waited and waited for the right hooks to arrive. I kept calling to check on progress but by this time I couldn't get a call back. I even called the owner twice and no one would return my call. Finally, I called the HQ in Arizona to see if anyone there could get someone from this franchise to call me. They did, and eventually I got the hooks. I thought I was done with this nightmare, when I then realized that I no longer had access to the light switch to turn on my outside lights. They had installed the cabinet right over top of it. I again called the owner, who didn't believe me and wanted to charge me for the trip out to fix this. She insisted that I pay for the time and service call for this. Upon removing the cabinet, they found that they had installed right over the switchplate, not even bothering to take the switch off to make it flat. Finally everything is done, but I would certainly never use them again.

1/2 payment up front. The 1st crew (grinded down concrete) went to the wrong address and was late. 2nd crew (applied sealer) also went to wrong address and was late. 3rd crew (cleaned sealant) went to the wrong address and was very late. They also completely soaked our drywall in the water about 1-1/2 feet above surface. They're response to complaints about this was dismissive, "it will dry". The fourth crew laid down the first layer of the coating. At that point they ask for the final payment. I didn't realize in the contract that they get complete payment before finishing. I complained, and had a particularly nasty and unpleasant conversation with the owner. However, I went ahead and paid the 2nd payment. The 2nd and last layer was installed, and the job initially looked reasonable. After it dried I noticed quite a few divots, voids and ridges. They also left piles of color flakes sprayed in nooks and crannies all over the garage. Fumes lasted for 10 days.

Went smoothly, contacted them for estimate and then for installation. Had some confusion in regards to finishing up and hardware installation, but company was responsive and finished with quality product and installation.