Keystone Kitchens, Inc.

We were _very_ pleased with Keystone Kitchens.  The initial design was detailed and complete.  The tasks of the contractor were clearly specified in the statement of work.  The lead installer came with a project schedule with each major task identified on the schedule (8 weeks), which he left pinned on the wall.  We requested several additional tasks during the course of the project (as we grew the scope) and the change order was quickly and pleasantly negotiated.  We knew what work was being performed at all times.
The workmanship was excellent.  The installation crews clearly identified options as decisions were required and followed up on any questions we had during the job.  They were consistently on time and pleasant to be around (we occupied the house during the entire project).  There was no unnecesary mess and they took care to clean up.  They managed subcontractors seamlessly, and the subs performed to the same standards.
We would recommend Keystone Kitchens without reservation.

Keystone Kitchens did all the work except for painting and the installation of a new floor.  We did the painting ourselves and got the floor from LeBlanc Floors.  We are very pleased with the design and functionality of our new kitchen.  The cabinets, custom made in Keystone's shop, are especially nice. The "installer", Paul, did nearly all the carpentry, plumbing, most of the dry-wall work, and a lot of the electrical work.  He was skilled and generally worked to high standards.  All the work was top-notch, except for the drywall, which needed a lot of touch-up mudding and sanding before we painted it.  We were also disappointed that no care was taken to install the drywall level and vertical before installing the new cabinets.  In a previous major remodel of other areas of the house, the contractor shimmed the walls so the new drywall ceilings were level and walls vertical.  One of the new windows was originally installed crooked, but was straightened when we asked for that.
We found Keystone management to have serious communication problems. Although other Angie's List reviewers have described having on-site project managers, we did not have one even though one was expected based on design phase discussions.  The installers appeared to have little supervision, and their manager, Jim, didn't really seem to know what was going on.  The engineer, Mike, did not make clear to the installers what was specified, and we never saw him after the work on the project started.  When it was time to put in the dishwasher, it turned out there was not enough vertical clearance and Paul had to remove the underlay from beneath the floor below the dishwasher.  In fact, our house is crooked and the kitchen floor slopes, so the designers should have made sure the space for the dishwasher was sufficient.  The height of the dishwasher was the only vertical constraint in the kitchen design and it seem obvious to provide enough space.   
 
Some cabinet doors were warped, and the Keystone folks took responsibility for replacing them as soon as we pointed this out.  (We would have expected the installers to notice it first, but they didn't.)  It did take quite a lot of time and three iterations to get the doors properly replaced.
 
Our original project did not have the floor or tile backsplash included in the contract.  We should have ordered the floor earlier than we did, as there was a dead time in the project waiting for flooring material before the appliances could be installed.  When we asked Keystone for a price for the floor, it was twice what flooring companies asked, so we had it done separately.  We had Keystone do the tile as an add-on, even though their price was higher than tile companies, in order to coordinate the work with the installers. The tile work was satisfactory but not outstanding.  
In summary, in a project of this magnitude it would be remarkable if there were no glitches, but Keystone did a fairly good job of correcting problems.   The custom cabinets are beautiful.

Keystone Kitchens did an outstanding job with our kitchen remodel.  The design and planning were very thorough and we were very pleased with the outcome.  Our project manager Zach was incredible.  When you are going to have someone in your house for 6 weeks (or so) it is important that the person be someone you can get along with.  Zach did a great job, he is very personable, and he takes great care with the job he does.  He has great attention to detail and cares deeply about the quality of his work.  We would use Keystone (and especially Zach) again without hesitation.

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It is hard to believe but we started our kitchen remodel construction phase one year ago with Keystone Kitchens.  I hired Keystone Kitchens because I liked their business model.  First you meet the designer and they put together a design and pricing of your kitchen together before you ever sign a contract with them.  My designer Karen was amazing.  I had a general idea what I wanted but she was able to pull it all together with all the bells and whistles.  She listened to my ideas, concerns, and wishes and created a kitchen that I love.  Of course, the design is only one part of the process.  The construction phase, typically the most stressful part of the remodel, went reasonably well too.  We had the usual glitches, wrong parts ordered, cabinets not made to design, etc.  But through it all, Chris the owner of Keystone Kitchens, stood by his team, and made sure everything was done to my satisfaction.  Even after the project was completed and the construction crew was long gone, I had a problem and needed the tile guy to re-grout a small section behind the faucet.  No problem, Chris had that problem taken care of asap.  I truly appreciate the quality of the custom cabinets made, attention to detail and the overall quality of the work completed.  I would definitely recommend Keystone Kitchens for your next kitchen remodel.

We hired Keystone Kitchens to do a complete remodel of our kitchen. I'll start by saying that my husband and I are no easy clients. We are perfectionists and care about every detail. We have high expectations for all the contractors we work with. We interviewed many local remodel companies (the best of best) and talked to different designers but after meeting with Dennis couple times, we knew we wanted Keystone. They were very professional, knowledgeable and had lots of great ideas on how to improve our small kitchen. 
The design process was fun and seemed so easy. Dennis was always available to answer our emails filled with detailed questions from people who never did a kitchen remodel before. He always answered every single one. We also had a copy of all designs that we shared with family members to get more feedback. At the end, we met with Chris to finalize the design. His experience and professionalism were mind-blowing. We knew we had the right guys. 
The construction phase took about 2 months. It was a little bit longer than we estimated (5-6 weeks) but Keystone also oversaw HVAC upgrades in our dining room, lighting improvements in our living room and new floor installation. They even managed everything while we were on vacation first couple weeks. As any project of this size, there were many bumps on the road. Keystone was here to address every single concern we had. When we complained about the quality of the seam on our new white countertop, they took it seriously and even took the countertop off to make sure pieces were glued together correctly and the final product looked good.
I want to say that what we LOVE most about Keystone is that they go above and beyond customer expectations. Since buying our house, we had a chance to work with many contractors and I'll be honest, majority of them do their job and never look back. Keystone is all about making their customers happy. They never let us down. Whether we wanted our drawers perfectly aligned or needed extra shelves for our cabinets, they did it for us. They helped us with every single detail. 
Other random thoughts? All their contractors are professionals with great attention to detail. Everybody in Keystone is really nice and considerate of your family needs during the remodel. They clean up after themselves every day. Billing is clear. Cabinets are custom made - maximizing the space and ideal for small kitchens. Any issues are addressed promptly. 
The quality of our new kitchen is superior and the look is fantastic. We couldn't be happier. We will definitely recommend Keystone to all our friends and co-workers.

It was amazing from start to finish.  I had been working with another company a few months earlier and had actually paid for half of the project in advance (standard practice) and then the former company (Kitchen Transformations) went silent.  They ended up closing their doors and taking half of my money with them.  I should have turned to Angie's List earlier.  I decided to move forward with the project and logged on to Angie's List.  I was so fortunate to stumble on Keystone Kitchens. 



Dennis was great at coming right out to the house and was extra sensitive to my previous situation and understood my hesitation to move forward with any company.  He even spoke to the owner who was aware of the "other company" and he was very great about working with my finances.  Dennis mapped out a great plan and then Chris Ball came out to do the final measurements with Dennis before the project began.  I then worked with my project manager Jim and the onsite project manager, Jody, every step of the way.  Jody is amazing!  He was so thoughtful about every aspect of the process.  I truly trust Keystone Kitchens and will definitely use them once I am ready for a bathroom remodel. 



Get on the phone and call them today because you really won't find a better company to work with!

When the Keystone employee (Kelii) arrived on the job the kitchen was gutted. After a couple of days for set up the construction progressed non-stop with only a couple of coordination delays . Kelii always addressed concerns and questions in a professional and knowledgeable manner. All of Keystone's employees that worked on our kitchen were professional and polite.

The cabinets that Keystone installed are as beautiful as any I have seen, and the quality of the cabinet hardware seems superior to what we saw before hiring Keystone - very sturdy and solid.

The installation was no hurry up job. Kelii took the time needed to install the cabinets correctly. The doors, drawers, and shelves close, fit, and pull perfectly. I've put a level on the cabinets and counter tops and the bubble splits the lines.

I spent 4 years working at the old Millwork Supply Company in Seattle with top notch cabinet makers and carpenters, and I feel confident stating the quality of the cabinets, the design, the installation, and the follow up quality control that Keystone supplied were excellent.

EXTREMELY Pleased!!! After thoroughly researching several cabinets manufactures on Angie's list and getting a few different estimates we chose Keystone Kitchens. From start to finish they exceeded our expectations. We have never done this before and were more than a little nervous starting out but Chris (the owner) was always available by phone or email to constantly inform us of what was going on with our project and what to expect. We put this project off until our kids went away to collage because of the expense and potential disruption to our home. If we knew it was going to be this easy we probably would not have waited so long. We have felt with several different contractors over the years and this experience by Farr has spoiled us. Simply put, they did Exactly what they said they were going to do! Their customer service is #1 :-) Thanks Keystone!!!

Excellent Craftsmanship, Disappointing Coordination

I contacted with Keystone based on their excellent reputation on Angie's List as well as their responsiveness during the quote process.  They were great through the design process and showed flexibility in cabinet design and kitchen layout.  Keystone's granite counter supplier employs software that lets one move and rotate the slab cut before anything is actually sliced allowing GREAT flexibility to match the slabs with the setting and align the stone's grain as desired.

I elected to perform demolition of the old kitchen myself and Keystone and I walked through the unit to mark off exactly what was to be removed, what would remain and how I could keep the place clean during that process.  After I completed knocking the designated walls down, Keystone started work on June 9th with a completion date expected in the first week of July.  Keystone gave me an absolutely latest completion range of 11-18 July.  I arranged for a thorough cleaning of the unit on July 19th followed by my move in over the next two days.  Unfortunately, Keystone was unable to meet its schedule and the kitchen was completed on July 29th.

Overall, I found that while the final completed work was of high quality, I had to exercise constant vigilance to make sure that it was done correctly and as I had requested.  Much of the work Keystone completed had to be re-visited and this caused a great deal of delay:

- I had specified the position of three pendant lights.  The electrical subcontractor installed them in the wrong location and their installation was never checked by Keystone.  After I mentioned the incorrect installation, Keystone was able to correct the situation.

- Similarly, the position of three electrical outlets, the disposal switch and the type of two of the light switches was incorrect even given the explicit directions I had left.  Keystone did not inspect their subcontractor's work and it was left to me to find these errors.  Keystone did make sure all these mistakes were corrected after I noted them.

- Preparation for the installation of the over-the-stove microwave / vent unit was incomplete - bare wires were left instead of a standard 110 outlet to receive the unit's plug - with the result that the unit installer was unable to place the unit until he called Keystone.  The micro-vent had been in the unit from the first day of Keystone's work, so there could be no confusion as to what it required for installation.

- After installation of the granite, I noted that there was no caulking to seal the granite to the counters.  Keystone was able to fix this fairly quickly.

- The unit counters required about 1-1/2 slabs of granite but since I had to purchase 2 full slabs, I requested that sections of the remaining material be delivered to my unit for future use.  I discussed this with the granite installer, the granite cutter and I showed Keystone where I had set aside a place for the granite to reside.  After the counters had been installed, I noticed that this extra material was nowhere to be found.  Eventually, these sections were located and placed where I had requested.

- While I had specified that the wood grain on the cabinet fronts should be vertical, all were fabricated by Keystone with horizontal grain and had to be re-made.  Similarly most of the shelf doors were warped on delivery and also had to be remanufactured by Keystone.

- After the work was largely completed, I was shocked to receive a line-item bill for $665 for demolition.  When I contested this, it was explained that this additional work had been necessary but not communicated to me.   When I noted that I had NOT authorized this work and in fact could have completed the effort myself, this item was removed from the bill.

- Several punch lists (the list of items still outstanding when the work is mostly done) were generated but there was no effort to consolidate them.  I had spent a few hours to create one with about 30 line items.  Two Keystone reps had also been on-site and each made his own hand-written list.  When the Keystone craftsman was onsite to make the final changes, none of the lists could be found.  I happened to have a copy of my own list and one other had to be called in.  The third list Keystone compiled was forgotten at that point.

- No written care instructions were provided initially, so I could not tell what chemicals could be used on the counters and cabinets.  I requested the instructions 4 times from 4 different people at Keystone before I received them.

To be fair, each and every person at Keystone I spoke to was personable and responsive to my concerns and no additional cost to me was incurred by any of the above.  My "C" rating for Keystone is based on both the lateness of their completed work and their lack of coordination which required my constant vigilance and attention.

this was a big job. we basically depended on them to do what we expected and we had no anxiety or concerns through the process. they provided us great design advise (Kathy), good engineering review (Michael) and the greatest installer possible (Michael) and final quality control (Chris). they were so great to work with as they helped us get the best new kitchen and with a reasonable budget. everything was so professional. they had a good professional system and did everything they said they would do and when they would do it. always on the job on time and stepped through the installation in a professional manner. what a beautiful perfect finished product. Michael the installer was so skilled and so productive each day. they are good and capable people. Chris checked every detail with us at the end to make sure everything was perfect. we were lucky to pick them for outrjob after getting bids from 3 other people. we selected Keystone because theyseemed on top of things and had good reviews before on Angies list. we are so happy with our decision. thank you keystone.

The project started on time and ended on time.  It entailed our Keystone  project manager coordinating the entire project which involved a total of 10 other vendors. The end result is exactly what we had hoped for.  The quality of the work on the kichen and baths is outstanding.

From day one our project manager was present on the job every single week day.  He not only did a wonderful job installing the beautiful new kitchen and baths, but also made sure the other vendors involved were there when they should of  been in a timely and effecient  manor.  Our friends and new neighbors were amazed that there were no lags when nothing was happening 

The work Dan did was outstanding. He was very easy to work with and when asked gave his opinion on what he thought would look good. He went out of his way to make this a good experience.

We love our new kitchen and felt the price was reasonable for the quality we received.  The remodel took longer than expected and there was an issue with the final price because of a misquote for the flooring.  We felt the project could have been better managed and completed in less time, but overall we are satisfied with the result.

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The installer was meticulous and did a great job. However, it took a long time to finish because the company would take him off my job to work on someone else who was running behind.

Susan Whittenbrook did the initial consultation, and Chris did a second walk through to prepare to begin the work.  I thought I would need the cabinets and drawers replace, but she determined that I probably just needed the fronts replaced. The countertops were cheap and had defects, so she suggested (and I agreed) I may want to replace the countertops (which would be a good time to replace the sinks - she showed me where I could go for great prices).  I had some corner cabinets with alot of dead space. Chris said he could try to get some half moons, but noted with the narrow cabinet drawer, they probably wouldn't be able to. Later, he came to me with the idea of replacing the corner cabinets without dividers and 3/4 moons, so that all the space could be utilized, so I went with that.  I went with Susan to look at granite for the countertops, and found the one I liked.  She later informed me that the type I had chosen would be a bit more expensive, and thicker and we could look for a different one (which I declined, as I loved the one I chose.  Chris noticed that the existing facing was not would but a patterened paper. He was concerned that the oak would not be the same color.  When he came out to look; indeed, it clashed.  Because he had not noticed this, he offered to reface at half price.  They kept me apprised of everything that was being done at every stage.  The work was done very professionally, protecting the rest of the house, and cleaned up daily. While I realize I have nothing to compare it to, I am extremely happy with the work and the outcome.

We found Keystone Kitchens via Angie's List and internet searching. It seemed like they were indeed focused on kitchens and had a great Angie's List reputation. We liked the idea of a company that had design staff, their own in-house cabinet shop, installers and access to reputable subcontractors. We ended up not getting other bids. Dennis helped up with design options. He was very knowledgeable and helpful in refining our ideas. He appropriately guided us in our choices. Susan was helpful with granite selection. Chris B. was our engineer and he performed extensive measurements and prepared detailed drawings and specs. He was thorough and communicated well. Kelii was our project manager and principal installer. He was assisted by Keystone plumbing, tile and drywall specialists when needed. The tear down / removal of old cabinets and appliances went well, and Kelii was very good in keeping us advised of timing and next steps as the installation progressed. I was impressed and reassured by his attention to detail. Subcontractors were used for electrical and gas plumbing revisions. The subs did good work. We are very impressed by the quality of the cabinets and the hardware used. The granite countertops were supplied by NW Granite as part of our Keystone contract and the countertops look great. The end product was a very nice, high quality, beautiful new kitchen. The estimated project length was 4-5 weeks and it took 4. The only significant concern that arose during the project was a significant variance in the granite countertop allowance in the bid and the quoted cost of the granite we chose. However, that was overcome by Keystone by using NW Granite as an apparent alternative granite fabricator. We very much appreciated Keystone helping us keep within our budget. Keystone adds 20% markup to the subcontractor charges but that was well spelled out and noted to us up front. The charges from them seemed generally reasonable for the work performed. We were given the option of choosing our own subs for the electrical and gas plumbing revisions. At the end of the project the owner Chris W. did a detailed final inspection and gave us a very good feeling that the company will stand by its work well into the future.

Exceptional work and we love our kitchen now! Everyone at Keystone was super helpful and Tom was just great in the way he went about taking care of every detail.

  One of the best decisions that we ever made was when we hired Keystone Kitchens for our kitchen renovation. We had been planning this project for about six months and had spoken to 3 other companies that specialized in this type of work. Only 1 of the 3 was comparable from the aspects of cost, design counselling and leaving us with confidence in their ability to deliver our vision of function, quality and aesthetics. We are now absolutely certain that we chose the best company for the job.
 From our first meeting with Susan it was apparent that she was a knowledgeable designer. Her counselling and suggestions were practical and appealing, and in a very short period of time we were able to finalize a design.  The finishing design details were suggested to us by Chris, after he completed his detailed measurements. Susan further assisted us in sourcing hardware that we chose to purchase separately. Even though it was not Keystone's responsibility, their project manager, Jim, came to our assistance with very sound advice and an offer of advocacy when we raised questions about another contractor that we had hired.
 Without diminishing our appreciation for those that we have already mentioned, we have to say that star of this project was Keystone's cabinet maker, John. We have never been so comfortable with a contractor in our home as we were during the time that John was renovating our kitchen. We have never seen anyone produce such high quality work, so quickly, and with so much concern for the household where he was working.  We are sure that Keystone Kitchens is already aware that John is a talented craftsman and a great corporate ambassador, but we feel that this cannot be overstated.  We enjoyed having him in our home, and will always be grateful for how he addressed all of our questions, the excellent advise that he offered and the beautiful, well-crafted kitchen that he built for us.
 It was our experience that everyone at Keystone Kitchens is totally committed to care and quality. This became evident during our initial meetings and continued to become even more apparent during the construction and final inspections that completed our project.In the future we would never consider using anyone else.

The detailed discussions and advice, with multiple consultations, before the work began, was extremely helpful.  The expertise and time provided by Barbara King and Chris&Sue Wittenbrink allowed us to choose materials and patterns that we are very happy with.  Barbara King's visits during the installation process were much appreciated.  The service coordination by Jim during the installation steps was reassuring at all times.  Tom did most of the installation and explained what he was doing to reassure us.  Tile specialist Mark also did a great job.  Everything fits perfectly and looks great.  We very highly recommend Keystone Kitchens without reservation.  They will really help their customers get a feel for the different possibilities.  Also, they are exceptional craftsmen and highly professional.

From the first meeting with the designer to the last meeting to go over the project we were beyond pleased.  The work was outstanding!  They showed up when they said they would and they left when they said they would on a daily basis.  They cleaned up every single day and were very aware not to leave anything on the floors or where our dogs could get hurt. 

They helped us with every single aspect of the design, we could not be happier with the results.

Keystone did a great job with the remodel, on time and on budget and we are very happy with the result.

Especially our project manager/installer (Tom) was outstanding and a pleasure to have around. On time every day, responsive, very detail oriented, left the site completely cleaned up every day and he did excellent work installing the new kitchen and working around obstacles like walls that were not completely level.

Cabinets are very high quality and we feel that we got real great value and high quality craftsmanship. The stand behind their product, we had two doors that were not completely level, got those exchanged without any questions.

The process for the complete demolition and installation of the new kitchen went smooth, a bit over four weeks from start to finish which was significantly faster than the initial estimate of six to eight weeks... great thing when you are without a kitchen.

Would go with them again without hesitation.

Update... one thing that bugs me is that actually nobody ever followed up after the job was complete, would expect that as a courtesy.