Keystone Kitchens, Inc.

They were conscientious and came when they said they would. They were easy to work with and met our expectations.

Chris and his entire team at Keystone Kitchens are a clear and obvious choice for your kitchen remodel/refresh needs. The quality of their work is top-notch - from the consultation and design services, through the pricing (help you achieve your design objectives and stay within your budget), and especially during the construction and installation process. Our kitchen project was complete over three years ago and we have absolutely no regrets with the results and especially with hiring Keystone Kitchens.

We wanted to update our kitchen, however, we liked our kitchen layout and didn't want/need to change it. So we decided to pursue cabinet re-facing and we are so glad that we did! I used Angie's List to find Keystone Kitchens and that was the only call I made (so I can't compare pricing because I did not get another bid) because from the first interaction I was impressed with their responsiveness, professionalism and expertise. That first impression was accurate and held throughout the project. The Keystone designer, Karen, was great because I needed a lot of help with cabinet color and style selection. She did exactly what I asked her to do - limit the choices for me, come up with an overall look and feel that would complement our home, and help me make the decisions. (I am not good at design stuff AT ALL). Karen is very good at kitchen design and she is fast. I had initial drawings and estimate within 12 hours of her visit. She answered all my questions and addressed my concerns quickly via phone or email. I wanted to visit their small showroom in Woodinville to look at cabinet styles and was welcomed anytime. I was also impressed that I was given a firm start date (about six weeks out) and that never changed. Once we decided to move forward, the owner, Chris, came out to do technical measurements. He is very thorough and exacting which I appreciated. He has high standards for his employees and product and it shows in the final result. He responded to all my questions and requests promptly and professionally throughout the project. Work began right on schedule. Chris introduced me to our installer, Eliot. They reviewed the project thoroughly, so Eliot would know exactly what work was to be done. Eliot is personable and communicated very well with me during the project. He kept the work area tidy and organized and tidied up each evening. He protected floors, granite counters and other rooms while work was going on. He was responsive to all my questions and requests. He did good work and was professional. The project did take somewhat longer than expected (5 weeks instead of 3 to 4) However, I was impressed that Chris was honest about the reason for the schedule slippage (his cabinet shop was swamped) and was sympathetic to my concerns. He arranged for tile work to be done on a weekend and provided additional employees to help Eliot finish the project as quickly as they could. The final inspection was done by Chris and it was VERY thorough. He identified several final items (punch list) and they were completely addressed by Eliot promptly. Chris then did ANOTHER final inspection (fixed a loose handle for me) - impressive. Overall, I would highly recommend Keystone Kitchens. They are professional, do what they say they are going to do, billing is clear and straightforward, and their finished product is beautiful. They seem to strive to go above and beyond customer expectations, not just meet them.

They are still working on the remodel of our kitchen. I am happy with their work but not happy with the time frame. They have been a bit behind from what they told us. I think it is because they take on so many jobs and they just can't handle them all. It has become inconvenient several times when I needed to be somewhere else but I was waiting on them.

Who would have thought remodeling could be fun! We cannot say enough good things about Keystone Kitchens and the whole remodeling project. Chris and Susan (owners) set up the project and were quick to answer any questions. Susan also helped with the tile design. John developed the designs for both the kitchen and bathroom. Mike, the engineer, was always available overseeing the project. And the guys we had working here were hardworking, very easy to work with, and as a bonus...very funny. Elliott handled the bulk of the building work in both rooms, while Mark put in the tile, which is just gorgeous. Ron helped with the plumbing and electrical work. They were also very good with little tweaks we might have and also gave us little suggestions if they thought something might work a little better. We are completely happy with the work and would definitely use Keystone Kitchens again.

they showed up on time, finish when the said they would, and maintained a very neat work area in the kitchen everyday throughout the job.

In person visit to the business on a Saturday, we were the only potential customers there - My feeling is that they were distracted an not interested in us. My feeling is they focus on clientele were price is of no concern. Provided them a design that was done by another - received no feedback or evaluation. Note - a fair amount of work was done for them. Took a while for someone to begin the estimate process - I had to call them for a follow up to see if an estimate would be provided. The person that came to our residence - first think my wife noticed is that he reeked of cigarette smoke. Estimate was provided quickly - it was very high and the cabinette were being fabricated by another manufacturer. First estimate did not have a break down of services and costs for those services. Asked for the breakdown and they were very quick in providing the details. In short they were in the mode of being a general contractor - subcontracting all the services. What I was looking for was a partnership where they did design proposals, list the modification requirements, acquire and install the cabinets. We would be our own general contractors. This business is over rated in my view.

After several years of painstakingly restoring our 1930's Tudor home my wife put her foot down and said we'd be contracting out the final room of the house to be remodeled - the kitchen. We began searching for design/build firms and interviewed quite a few. Most firms provided us with such discouragingly astronomical bids and uninspired designs that my wife finally relented. Determined to save money and be true to our overall vision for the house, she gave me the green light to begin designing and remodeling the kitchen myself. I'm pretty handy and had remodeled the entire house myself, taking it down to the studs one room at a time, so this feat was not out of the question. However, our kitchen is small and it became clear in the design process that we'd benefit from custom cabinetry specifically designed to maximize the limited space. We decided to call Keystone Kitchens and boy are we glad we did. Karen - the sales and design consultant - was a firecracker! After listening to our needs and taking measurements at the initial consultation she did the unthinkable. Unlike other contractors and designers we met with previously, she actually sketched out ideas on paper, on the spot! She'd ask for feedback, erase, revise and talk us through her thoughts and considerations in real time. We were blown away. Everyone else we met with listened to our needs and shuffled off to their offices to mockup various designs, presenting them at follow up meetings weeks later. That was ok, but Karen's approach was interactive, real time, and helpful for us to understand her thought process. She was endearing, considerate of our needs, and generated creative approaches to solving for our limited space which we hadn't heard from other designers. We knew right away we were interested in learning more. Karen came back a few days later with a more refined design, a project proposal, and pricing. A key differentiator Keystone presented was their pricing model. Other design/build firms provided fixed quote bids that included allotments for various materials including fixtures, tile, cabinets, flooring, counter tops, etc. Their bids included allotments for the lowest priced options. Although their estimates were nearly double that of Keystone, it became obvious we'd have to constantly negotiate change orders to get the quality we were after and the ultimate price would be much higher than their initial quote. Not so with Keystone. With the exception of the custom cabinets they were creating for us and the granite counter tops, Karen's bid didn't include any allotments for materials. Instead we were free to choose our own with as much as a little of her help as we'd like. This suited us perfectly given our previous remodeling experience and desire to be heavily involved in the process. In some cases Karen even extended Keystone's contractor discount to us to purchase fixtures, tile, and other items at a discount. So while others were marking up these items as part of their bids, Keystone extended their wholesale discount to us and helped us choose and purchase materials from contractor-only wholesale shops. This let us purchase the highest quality materials at lower prices. About 2/3rds of our budget went to Keystone for the cabinets and labor while the remaining 1/3 went to appliances, fixtures, tiles and other materials. Of that 1/3 they didn't charge us a reseller's uplift so we saved even more. Ultimately, Keystone gave us incredible value for the price, especially when we compare it to other vendor's approaches. Once the project started, Karen was a wonderfully patient and a tireless guide. She took us shopping for the various materials and components for our remodel, coming over on weekends and nights when necessary. So not only was her design imaginative, functional, and in tune with the period of our home, she helped us pick amazing materials including quarter-sawn oak cabinets, high quality stainless steel appliances, and beautiful tiles for our back splash. She also had wonderful suggestions for design, appliance, and material choices that others we talked to didn't come up with. Things like special granite recommendations, a built-in wine rack, and a pantry in her design make our space both functional and unique. Keystone even went to extra lengths to have a custom stain created for our custom cabinets. When the samples came back lighter than we wanted, they didn't hesitate to re-run the custom match process multiple times to come up with a version that matched our original Stickley furniture. The custom cabinets are high quality and the wood working is marvelous. Mike, the engineer on our project, did a masterful job translating Karen's design into detailed mechanical drawings that reflected her original intent. He truly worked hard to synthesize the richness of the design with the limitations of our space and functionality of the overall layout, translating them into working plans that didn't require any revision throughout the construction process. The demolition and construction was quick, clean and efficient. My wife has dust allergies and special attention was given to keeping the workspace clean. She never reported any irritation from the demolition even though they had to remove all the lathe and plaster of the original walls - a supremely dirty and dusty undertaking. Dean was our lead builder and we can't say enough good things about him. He was efficient, conscientious, and accommodating. I obsessively worked to remodel my home for five years prior to Keystone doing the kitchen and was nervous someone else couldn't live up to my expectations. Dean's work proved all these concerns to be misplaced. He takes pride in his work and it shows. He consistently went the extra mile to build things well. Case in point, the flooring was initially put in place by a subcontractor employed by Keystone to help them in a pinch. This subcontractor did a less than optimal job. When Dean showed up in the afternoon to assess the progress he immediately called Chris, the owner, and explained that the job didn't match their expectations - the edges of some tiles were raised and some lines weren't consistent. Without question or hassle, they decided they needed to pull and re-lay every tile - even though the owner hadn't seen it. Dean proceeded to pull up every single tile, number them on the back so he could replace them efficiently, scrape up the mortar, vacuum, and re-level the underlayment. He came back the next day and laid the tiles himself at no additional charge. Heck, he even came over on a weekend day out of his own volition to continue working, explaining he had some time to spare. Unbelievable. Needless to say, Dean's work exceeded our expectations and he worked hard to keep the project on schedule. We came to think of him as part of our own family by the time the project was complete and even our dogs loved having him around. The project ended up being a few days late but given that the tile had to be re-laid and that we requested a few minor modifications along the way, Keystone's project estimates were very accurate and we were pleased with the project timing. Keystone transformed our kitchen into a beautiful and functional space that we truly love. It's been about six months and we still can't believe how nice it is. Their quality work, value pricing, and commitment to customer service helped us realize a vision I don't think we could have fully imagined or achieved on our own or with another firm. It's clear to us that Chris and co. are doing something great at Keystone Kitchens. My wife and I recommend them without reservation and would gladly do business with them again in the future.

We selected Keystone Kitchens in December 2011 to give our outdated kitchen a badly needed remodel. The remodel included a granite counter top, new underslung sink, disposer, cabinet refacing with new doors and veneer, cork flooring, light fixtures, switches, outlets, and a variety of small repairs. The workmen were highly skilled, meticulous, and knowledgeable. They were always on time, and kept the area as clean as possible. Our 83 year old home had several problems that required attention, and the problems were quickly solved. One issue included repairing termite and moisture damage along an exterior wall. The installer contacted his supervisor, but it took two weeks before management contacted me to advise me that they could not repair the damage. I hired a company that subsequently replaced the wall. Keystone then continued to finish the kitchen, but at a much slower pace. The flooring sub contractor also discovered a problem with uneven floors. The initial estimate did not include extra time to level the floor, and, to Keystone's credit, they did not change the original estimate. Overall, the work and finishes are terrific. Communication, however, was confusing and a little frustrating. The job was started during the last week of December 2011, and the additional work and communication confusions pushed the completion date into Feb. 2012. I would definitely recommend them with a caveat that clear communication be established.

We requested an estimate based on a friend's recommendation. We met with a designer for a free estimate. He was punctual, responsive, very efficient and provided a lot of good input. He came up with a very good, detailed price on the spot and we were impressed with the time we spent with him. Although Keystone did a great job on the estimate and had great pricing, and came with an excellent reference from a good friend, we ended up choosing another builder, primarily because we have very little experience in this type of thing and were going to be heavily reliant on the designer for all of our choices. We ended up having better chemistry with another designer we met and just felt that we were going to be able to work better with him.

As nice as our kitchen became – it’s the management and staff of Keystone that are the real stars of this project. Designer Karen Kupferer, is an absolute gem. Although we had a list of things and improvements we wanted in our kitchen, we needed design guidance and suggestions from the start, but not someone who was too pushy. She was perfect. She could visualize the possibilities where we couldn’t and make them happen all the while listening to our wants and needs carefully and making sure they ended up in the kitchen too. She took us shopping for granite and tile and gave us guidance on appliance purchases (new innovations and how to get the best prices) provided help and suggestions in hardware and lighting ideas, concepts of color and improved space utilization. No walls were knocked out and the square footage of the kitchen remained the same, yet the storage capacity of our cabinets and drawers increased dramatically. The quality of the cabinets show great craftsmanship and style, the drawers are full extension and are soft closing. The wall cabinets are cherry and the island is a linen white painted maple with dark glazing. They all just feel so smooth – especially the painted ones.

Keystone was attentive to our design requirements and presented a nice kitchen design. In the end we chose another highly rated firm but the decision was close and I believe we would have been happy with Keystone. We would consider them for work in the future.

We had our designer come visit us in home after setting up an appt at a local home show. She has a very strong personality which took us off guard at first since we weren't really prepared for it, but by the end of the evening I felt comfortable that she cared about the work and her clients and that she knew her stuff. In the end, her direct personality was a bonus in my opinion because she was not afraid to give her opinion about what would and wouldn't work. Compared to some other contractors where they either wanted to tear the whole place apart and start over or were just there to take orders without providing any expertise. We were about to write the project off due to cost estimates that we were getting from other contractors and Keystone got back to us with a suggestion to simply reface the cabinetry instead of rebuilding. They brought this up proactively - not after we said we were considering scrapping the project, which I really appreciated. That suggestion brought the cost into a range we were comfortable with and we went ahead with the project. During the work I felt comfortable with the people - they were all very nice and professional. There were some communication challenges a time or two when work was delayed but not really communicated to us very well. The overall project ended up being delayed a few days. That wasn't the problem as much as not knowing why or how long - we just came home a few nights in a row with no visible progress. Since it was right before the holidays that was a bit stressful, but when I raised the issue the owner was very responsive and took care of it right away. The problem was minor it just seemed bigger when we were in the dark. The installers worked late and into the weekend to make sure it finished as soon as it could. Keystone is a small company and while that has some disadvantages in terms of their processes and ability to adjust some of their workforce, it is mostly to their benefit as everyone we worked with cared about their work and had a vested interest in making sure that the project was successful. I would definitely recommend them to anyone looking to do a kitchen remodel.

We wanted to upgrade the kitchen in our 20 year-old house. We knew what we wanted but were unsure of how to make it come together due to the unique kitchen layout - a cathedral ceiling and only one interior wall in which to place the appliances. In addition, the kitchen would be the last room in our house to be remodeled, so the new design needed to mesh seamlessly between the previously remodeled dining room and den. We knew a kitchen remodel would be very disruptive and honestly dreaded the thought of the entire process. We finally set our budget and called three kitchen remodeling companies based on research on the Angie's List site. Each company responded in a timely professional manner and submitted comparably-priced bids. Keystone Kitchens set themselves apart with their unique design ideas - unlike the other two which were nearly identical (although quite nice in their own right). Keystone's Kitchen designer, Karen Kupferer, approached our remodel with incredible energy and passion. Karen's design was a perfect marriage of form and function, and she didn't blink when we suggested a few changes. The new drawings showed up the next day and included unique details that proved we were working with an extremely talented team. A work plan was clearly laid out with a specific schedule of eight weeks. During the work, the team arrived on schedule without fail and the space was tidied at the end of each day. They even brought us donuts on a few mornings! No detail was overlooked. The people who built and installed our cabinetry are true craftsmen. The quality is amazing - above our expectations. As with every project, there are glitches. It's what is done when that happens is what matters. Karen and the team never passed the buck. For instance, when a decorative tile was unexpectedly delayed, Karen made a personal call to the tile company's regional manager and managed to get it shipped on time, during the holidays, ensuring our project was done according to the schedule as promised. We can't say enough good things about Keystone. People who have walked into our kitchen have been "wowed" by the transformation. We could not be happier or more satisfied; in fact, we're still "wowed" ourselves each time we walk into our amazing new kitchen. So if you're dreading the whole kitchen remodel thing, take our advice - go ahead and call Keystone Kitchens. You'll have the kitchen of your dreams more economically and easier than you think!

We contacted Keystone Kitchens based on all the good reviews we read on Angie's List and their rating with the BBB. We had a kitchen designer come to our house for a free consultation and estimate. John, the kitchen designer we worked with, spent a lot of time with us. When we went to look at the cabinet selection we saw some very beautiful door styles. Although there was a cabinet color that was very close to the color we wanted, it wasn't exactly the right fit. There was a lot of color selection, just not the exact one we wanted. I would recommend Keystone Kitchens to any of my friends or family who were doing a kitchen remodel.

The person who actually did all the work was impressive. I have not seen anyone work that hard in a long time. I was less impressed with the sellers. Communication was an issue, but in the end, all was good. After a few months the calking around the crown-molding cracked - not sure why (is a house build in '57 still settling?). The seller came by one evening to re-calk it and it seems to be a good fix.

o.k. Karen came out and met with me and we discussed the renovation of our kitchen. I had asked for kitchen and bath she didn't know that and it seemed to put a strain on the meeting at the end - - plus she was there for a while. I don't think this type of service ultimately reflected my needs b/c my boyfriend and I are able to do some of the work ourselves. Karen sometimes stretched the limits of professionalism with comments about her former employer and comments about our decision to go with a home improvement store. She is the only person from the company that I met and she is very experienced and talented. I have no doubt this company does great work and their prices were competitive but, unfortunately, higher than what I would reasonably expect to spend on the type of home I live in.

We were not confident in their ability to execute on the project without undo surprises, and additional costs. The estimation process was not thorough, and didn't include electrical (major ...). The proposed design included multiple items we didn't request - and ignored some priorities we had spelled out. The designer leaned towards the kitchen she wanted to say she had designed - rather than the one we wanted. The potential was definately there - and the proposal intriging. We could have gotten more directive and reigned it in. This was more direct supervision than we were prepared to provide however - especially at this price point.

They were good. They were really nice and professional. The guy that came out had some great ideas associated with our kitchen. We did not go with them because we found them over more expensive than the person that we went with. We were quite impressed with them.

It was a very good, stress free experience working with Keystone kitchens. Karen the designer came home to provide us the free design consultation was very attentive to our needs and budget. She came back with a cool design, material choices, clearly detailed how adding or removing options affected our bottom line and we really enjoyed her big, open and enthusiastic personality. The work transitioned smoothly from there to Chris the owner who was our engineer. He was a pleasure to work with, calm , unassuming, had good additional suggestions and very passionate about his work. We had Mark work on our kitchen from there on. Mark was meticulous and his work was very clean and precise and he was a pleasure to interact with over the 4 weeks of work as well. Despite a couple of small glitches which Chris & Mark handled very professionally, constantly communicating with us, the work was completed on time. The flooring, electrical and granite installers they used were very good. Overall the ease of working with them, their very genuine and honest approach and the fact that none of them pushed us with any sales oriented intent made it very easy for us to work with them.

My experience with them actually went really well. The designer seemed to be really experienced. They were extremely professional, and I would call them again in the future.

Everything was on time, actually finished early. They were on time everyday, cleaned up after themselves everyday, pleasant to work with. The were also competitively priced. Since then I have used them again in my home and its worked out great. I've called for advice on some other remodel questions and Chris is always happy to help with advice.

They were very good with the quote. They explained everything very well.

We were very happy with them and the project went very well. They also did an island counter. There were 38 cabinet doors or drawer faces that were involved, all covered panels, and 3 major end-panels that show. We have had them bring over a couple of other clients to look at the work. It went extraordinarily well. We talked to a couple of other kitchen refacing firms. We liked Keystone the best. They were extremely professional and were very helpful. They gave us a lot of ideas. They made extremely detailed measurements when it came time to actually engineer the work. Steve, the gentleman that did most of the actual work in the house, was a consonant craftsman. The joints, corners and then edges were just beautifully done. They didn't do the countertops. We had done granite a couple of years ago. This was the final phase. The end result looks beautiful and it has changed the whole appearance. They were very competitive. They were a hundred percent responsive and punctual. They did a really great job of using plastic sheeting to screen off the areas of work. I went out and changed the furnace filters right after they got done. I was pretty surprised at how little dust was in the heating system from the work they had done. They had taken a lot of care to make sure that the dust got sucked out of the kitchen and exhausted outside rather than get sucked into the heat system. We were very happy with them. My wife is an interior designer and she was very impressed with them, especially the guy that came out and did a lot of the design work and suggestions was very knowledgeable. They were competitive price wise and included really good detail in the work. They were very responsive to our questions and concerns. We have already recommended to our neighbor across the street that is having a bunch of stuff done as I speak. I don't know if Keystone has come in to do their work, but some granite countertops were going into their home yesterday. Keystone is a great group of people to work with and we definitely will use them again.

They were a very good company and I was very happy with them. We liked the installer very much and he was very professional and everybody else we dealt with, were also professional. They seemed very concerned about doing a good job. If there were any concerns, the owner was very responsive. We liked the kitchen designer as well as she had good ideas. The quality of their work was excellent. We did have some extra stuff done and they were very fair in their pricing.