Keystone Kitchens, Inc.

The onsite work was performed by Kendele, who was friendly, respectful and very good at his trade. There were no unexpected expenses and the project came in on budget.  The co-owners  Susan and Chris Wittenbrink are very friendly, professional and trustworthy.  To sum it up, the entire project went very well and we can wholeheartedly recommend Keystone Kitchens to anyone who wants a high quality kitchen remodel.

Very well.

We love our kitchen! Keystone was fabulous!
we wanted to remodel the kitchen but had a very short time frame to make plans (needed to do some demolition before hardwood refinishing). I called Chris and he came out that evening to look at our kitchen and draw up a rough design. we liked him and his design so much that we decided to go with Keystone.
They started the kitchen two weeks later, the installer (Tom) was great to have around and became one of the family. He was very friendly and easygoing and very thorough and detail oriented at the same time.
We also went through Keystone to get the granite and I am glad we did. they get discounted rates at several granite yards and we got a slab that we love! 
I would definitely use them again! they are very responsive, friendly, honest, and do high quality work. I couldn't as for better

Overall, Keystone Kitchens did an excellent job. We had Karen as our designer and she did a great job helping us design our new kitchen and choose the right materials such as the granite and the tile for the backsplash. She recommended refacing our cabinets since although 30 years old, they were solidly built cabinets. She did also recommend some changes in the layout that have indeed proved to be more functional. The project manager and tile setter also did an excellent job and was always courteous, responsive and professional. There were no major issues during the project, which was great. Although it did take  a little longer to complete than first estimated, the owners always kept us in the loop and made some concessions to make up for it. The end result is beautiful (just as I hoped it would look) and everyone compliments on our new kitchen. I have recommended them to several friends and colleagues and would use them again in the future.

I had good experience with KeyStone. Karen was very experienced in designing the overall layout and was willing work with our budget. She helped me a lot in picking up materials and provided quick response along the way. 
Chris is supper nice and very responsive. Kendelle was in charge of the project. I was very happy working with him. He was trying to do the best. My kitchen turned out to be very nice. They have high quality cabinets and Chris is very picky about good quality of installation. The best is that their cabinets have life-time guarantee. I noticed couple tiny scratches after about a month , they quickly came out and replaced them. I was very impressed by their customer service. I have met several of people working with KeyStone and each one of them is very professional and very pleasant to work with.
I would definitely recommend KeyStone to anybody who need a new kitchen or bath. As a matter of fact I have referred them to a friend.

I wish I could give this company an A++ rating because they truly deserve it.  Everyone in the company, from the President down to the installers, were professional, courteous, prompt and, above all, true artisans.  I have never had craftsmen in my home with such a high degree of professionalism and/or attention to detail.
The President, Chris Wintebrin, is the most honorable businessman I have ever met, he is completely committed to making his clients happy and satisfied with their end product.  The designer, Karen Kupferer, was both talented and cost conscious.  Lastly, the carpenter/installer, Tom, was amazing.  He was talented, hardworking and infinitely patient with my elderly cat, who wanted nothing more than to get in Tom's tool box.
I cannot recommend this company enough to you.  They deserve every success they achieve.  In a word, they are awesome.

We are very pleased Keystone Kitchens and encourage anyone to consider using them.  They did great work at a fair price.  Their employees were professional and experienced.  During the planning process they walked us through each step.  The interior designer met us at several tile stores while we struggled to make decisions.  Susan was patient and never made us feel rushed in any way.  Both Susan and Chris are very calm and helped us to stay calm through a very stressful and frankly, scary, thing...a full remodel of our kitchen.  We saved for many years to have the money to do this work and we wanted to make good decisions.  Their ability to handle any of the issues that popped up in planning and installation really put us at ease with the project.   The Project Manager who was on site doing the work for the entire project was knowledgeable and professional.  All of the workers who came into our home were professional and considerate.  They were on time or communicated with me prior to arrival if they would be late. 
The kitchen is complete and it is beautiful.  We are so happy with the outcome.  The cabinets are great quality.
The project was origianlly scheduled for 6-8 weeks and it actually completed in 10.5 weeks.  However, we were kept in the loop about the delays and why they were happening.  And the company made several accomodations to us in the end due to the delays which I thought was great business and showed character and integrity. 
If you want honest work from good people, I encourage you to consider Keystone Kitchens.

This project was the 2nd time that we've embarked on a kitchen remodel, and decided to choose Keystone Kitchens after reading the Angie's List review, evaluating two competitors, visiting 2 references, and visiting the showroom to get a sense of the craftsmanship.
We found that their pricing was competitive, and Keystone was able to work with us to deliver to our goals within budget.  
We had Karen (who appears to be frequently mentioned in these reviews) as our designer.  Overall, she delivered very solid designs and took the time to go with us to the stores to find the right material and work with us through detailed tweaks.  She brings a lot of experience and options, as well as a strong style. She went "above and beyond" by checking in on the project during her off time or coming by to discuss tweaks to the design as we ran into complications. One complication that we ran into was how the the electrical outlets looked with some of the tile accents that we picked out.  We were not happy with the outcome. However, Chris and Karen worked with us to find suitable alternatives and "made it right."  
The other complication that we experienced was delivery time. The project ran a bit longer than we expected, but, Chris "made it right."
Keystone has a very strong set of craftsmen.  To point a few out, I feel that we received great service from Mark (who did the tile work) and Sean (who seemed to be on site daily doing a wide variety of tasks.. he appears to be the "wrap up the details" guy).  I don't know who (in their workshop) build our cabinets, but, they are very beautiful and all who enter our home make comments about how well the kitchen was done.
So, if you are looking for a kitchen remodeling, I believe that Keystone is a strong choice.  Regardless of who you choose, the odds are that you'll run into some complications.
Fortunately, Keystone treats their customers well and, overall, we are very happy with our experience.    I hope you find this review helpful.

They were conscientious and came when they said they would. They were easy to work with and met our expectations.

Chris and his entire team at Keystone Kitchens are a clear and obvious choice for your kitchen remodel/refresh needs. The quality of their work is top-notch - from the consultation and design services, through the pricing (help you achieve your design objectives and stay within your budget), and especially during the construction and installation process. Our kitchen project was complete over three years ago and we have absolutely no regrets with the results and especially with hiring Keystone Kitchens.

We wanted to update our kitchen, however, we liked our kitchen layout and didn't want/need to change it. So we decided to pursue cabinet re-facing and we are so glad that we did!  I used Angie's List to find Keystone Kitchens and that was the only call I made (so I can't compare pricing because I did not get another bid) because from the first interaction I was impressed with their responsiveness, professionalism and expertise. That first impression was accurate and held throughout the project.
The Keystone designer, Karen, was great because I needed a lot of help with cabinet color and style selection. She did exactly what I asked her to do - limit the choices for me, come up with an overall look and feel that would complement our home, and help me make the decisions. (I am not good at design stuff AT ALL). Karen is very good at kitchen design and she is fast.  I had initial drawings and estimate within 12 hours of her visit. She answered all my questions and addressed my concerns quickly via phone or email. I wanted to visit their small showroom in Woodinville to look at cabinet styles and was welcomed anytime. I was also impressed that I was given a firm start date (about six weeks out) and that never changed.
Once we decided to move forward, the owner, Chris, came out to do technical measurements. He is very thorough and exacting which I appreciated. He has high standards for his employees and product and it shows in the final result. He responded to all my questions and requests promptly and professionally throughout the project.

Work began right on schedule. Chris introduced me to our installer, Eliot. They reviewed the project thoroughly, so Eliot would know exactly what work was to be done. Eliot is personable and communicated very well with me during the project. He kept the work area tidy and organized and tidied up each evening. He protected floors, granite counters and other rooms while work was going on. He was responsive to all my questions and requests. He did good work and was professional.
The project did take somewhat longer than expected (5 weeks instead of 3 to 4) However, I was impressed that Chris was honest about the reason for the schedule slippage (his cabinet shop was swamped) and was sympathetic to my concerns. He arranged for tile work to be done on a weekend and provided additional employees to help Eliot finish the project as quickly as they could. The final inspection was done by Chris and it was VERY thorough. He identified several final items (punch list) and they were completely addressed by Eliot promptly. Chris then did ANOTHER final inspection (fixed a loose handle for me) - impressive.
Overall, I would highly recommend Keystone Kitchens. They are professional, do what they say they are going to do, billing is clear and straightforward, and their finished product is beautiful. They seem to strive to go above and beyond customer expectations, not just meet them.

They are still working on the remodel of our kitchen. I am happy with their work but not happy with the time frame. They have been a bit behind from what they told us. I think it is because they take on so many jobs and they just can't handle them all. It has become inconvenient several times when I needed to be somewhere else but I was waiting on them.

Who would have thought remodeling could be fun!  We cannot say enough good things about Keystone Kitchens and the whole remodeling project.  Chris and Susan (owners) set up the project and were quick to answer any questions.  Susan also helped with the tile design.  John developed the designs for both the kitchen and bathroom.  Mike, the engineer, was always available overseeing the project.  And the guys we had working here were hardworking, very easy to work with, and as a bonus...very funny.  Elliott handled the bulk of the building work in both rooms, while Mark put in the tile, which is just gorgeous.  Ron helped with the plumbing and electrical work.  They were also very good with little tweaks we might have and also gave us little suggestions if they thought something might work a little better.  We are completely happy with the work and would definitely use Keystone Kitchens again.

they showed up on time, finish when the said they would, and maintained a very neat work area in the kitchen everyday throughout the job.

After several years of painstakingly restoring our 1930's Tudor home my wife put her foot down and said we'd be contracting out the final room of the house to be remodeled - the kitchen. We began searching for design/build firms and interviewed quite a few. Most firms provided us with such discouragingly astronomical bids and uninspired designs that my wife finally relented. Determined to save money and be true to our overall vision for the house, she gave me the green light to begin designing and remodeling the kitchen myself. I'm pretty handy and had remodeled the entire house myself, taking it down to the studs one room at a time, so this feat was not out of the question. However, our kitchen is small and it became clear in the design process that we'd benefit from custom cabinetry specifically designed to maximize the limited space. We decided to call Keystone Kitchens and boy are we glad we did.

Karen - the sales and design consultant - was a firecracker! After listening to our needs and taking measurements at the initial consultation she did the unthinkable. Unlike other contractors and designers we met with previously, she actually sketched out ideas on paper, on the spot! She'd ask for feedback, erase, revise and talk us through her thoughts and considerations in real time. We were blown away. Everyone else we met with listened to our needs and shuffled off to their offices to mockup various designs, presenting them at follow up meetings weeks later. That was ok, but Karen's approach was interactive, real time, and helpful for us to understand her thought process. She was endearing, considerate of our needs, and generated creative approaches to solving for our limited space which we hadn't heard from other designers. We knew right away we were interested in learning more.

Karen came back a few days later with a more refined design, a project proposal, and pricing. A key differentiator Keystone presented was their pricing model. Other design/build firms provided fixed quote bids that included allotments for various materials including fixtures, tile, cabinets, flooring, counter tops, etc. Their bids included allotments for the lowest priced options. Although their estimates were nearly double that of Keystone, it became obvious we'd have to constantly negotiate change orders to get the quality we were after and the ultimate price would be much higher than their initial quote. Not so with Keystone. With the exception of the custom cabinets they were creating for us and the granite counter tops, Karen's bid didn't include any allotments for materials. Instead we were free to choose our own with as much as a little of her help as we'd like. This suited us perfectly given our previous remodeling experience and desire to be heavily involved in the process. In some cases Karen even extended Keystone's contractor discount to us to purchase fixtures, tile, and other items at a discount. So while others were marking up these items as part of their bids, Keystone extended their wholesale discount to us and helped us choose and purchase materials from contractor-only wholesale shops. This let us purchase the highest quality materials at lower prices. About 2/3rds of our budget went to Keystone for the cabinets and labor while the remaining 1/3 went to appliances, fixtures, tiles and other materials. Of that 1/3 they didn't charge us a reseller's uplift so we saved even more. Ultimately, Keystone gave us incredible value for the price, especially when we compare it to other vendor's approaches.

Once the project started, Karen was a wonderfully patient and a tireless guide. She took us shopping for the various materials and components for our remodel, coming over on weekends and nights when necessary. So not only was her design imaginative, functional, and in tune with the period of our home, she helped us pick amazing materials including quarter-sawn oak cabinets, high quality stainless steel appliances, and beautiful tiles for our back splash. She also had wonderful suggestions for design, appliance, and material choices that others we talked to didn't come up with. Things like special granite recommendations, a built-in wine rack, and a pantry in her design make our space both functional and unique. Keystone even went to extra lengths to have a custom stain created for our custom cabinets. When the samples came back lighter than we wanted, they didn't hesitate to re-run the custom match process multiple times to come up with a version that matched our original Stickley furniture. The custom cabinets are high quality and the wood working is marvelous.

Mike, the engineer on our project, did a masterful job translating Karen's design into detailed mechanical drawings that reflected her original intent. He truly worked hard to synthesize the richness of the design with the limitations of our space and functionality of the overall layout, translating them into working plans that didn't require any revision throughout the construction process.

The demolition and construction was quick, clean and efficient. My wife has dust allergies and special attention was given to keeping the workspace clean. She never reported any irritation from the demolition even though they had to remove all the lathe and plaster of the original walls - a supremely dirty and dusty undertaking.

Dean was our lead builder and we can't say enough good things about him. He was efficient, conscientious, and accommodating. I obsessively worked to remodel my home for five years prior to Keystone doing the kitchen and was nervous someone else couldn't live up to my expectations. Dean's work proved all these concerns to be misplaced. He takes pride in his work and it shows. He consistently went the extra mile to build things well. Case in point, the flooring was initially put in place by a subcontractor employed by Keystone to help them in a pinch. This subcontractor did a less than optimal job. When Dean showed up in the afternoon to assess the progress he immediately called Chris, the owner, and explained that the job didn't match their expectations - the edges of some tiles were raised and some lines weren't consistent.  Without question or hassle, they decided they needed to pull and re-lay every tile - even though the owner hadn't seen it. Dean proceeded to pull up every single tile, number them on the back so he could replace them efficiently, scrape up the mortar, vacuum, and re-level the underlayment. He came back the next day and laid the tiles himself at no additional charge. Heck, he even came over on a weekend day out of his own volition to continue working, explaining he had some time to spare. Unbelievable. Needless to say, Dean's work exceeded our expectations and he worked hard to keep the project on schedule. We came to think of him as part of our own family by the time the project was complete and even our dogs loved having him around.

The project ended up being a few days late but given that the tile had to be re-laid and that we requested a few minor modifications along the way, Keystone's project estimates were very accurate and we were pleased with the project timing.

Keystone transformed our kitchen into a beautiful and functional space that we truly love. It's been about six months and we still can't believe how nice it is. Their quality work, value pricing, and commitment to customer service helped us realize a vision I don't think we could have fully imagined or achieved on our own or with another firm. It's clear to us that Chris and co. are doing something great at Keystone Kitchens. My wife and I recommend them without reservation and would gladly do business with them again in the future.

We selected Keystone Kitchens in December 2011 to give our outdated kitchen a badly needed remodel. The remodel included a granite counter top, new underslung sink, disposer, cabinet refacing with new doors and veneer, cork flooring, light fixtures, switches, outlets, and a variety of small repairs. The workmen were highly skilled, meticulous, and knowledgeable. They were always on time, and kept the area as clean as possible. Our 83 year old home had several problems that required attention, and the problems were quickly solved. One issue included repairing termite and moisture damage along an exterior wall. The installer contacted his supervisor, but it took two weeks before management contacted me to advise me that they could not repair the damage. I hired a company that subsequently replaced the wall. Keystone then continued to finish the kitchen, but at a much slower pace. The flooring sub contractor also discovered a problem with uneven floors. The initial estimate did not include extra time to level the floor, and, to Keystone's credit, they did not change the original estimate. Overall, the work and finishes are terrific. Communication, however, was confusing and a little frustrating. The job was started during the last week of December 2011, and the additional work and communication confusions pushed the completion date into Feb. 2012. I would definitely recommend them with a caveat that clear communication be established.

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As nice as our kitchen became – it’s the management and staff of Keystone that are the real stars of this project. Designer Karen Kupferer, is an absolute gem. Although we had a list of things and improvements we wanted in our kitchen, we needed design guidance and suggestions from the start, but not someone who was too pushy. She was perfect. She could visualize the possibilities where we couldn’t and make them happen all the while listening to our wants and needs carefully and making sure they ended up in the kitchen too. She took us shopping for granite and tile and gave us guidance on appliance purchases (new innovations and how to get the best prices) provided help and suggestions in hardware and lighting ideas, concepts of color and improved space utilization. No walls were knocked out and the square footage of the kitchen remained the same, yet the storage capacity of our cabinets and drawers increased dramatically. The quality of the cabinets show great craftsmanship and style, the drawers are full extension and are soft closing. The wall cabinets are cherry and the island is a linen white painted maple with dark glazing. They all just feel so smooth – especially the painted ones.

We had our designer come visit us in home after setting up an appt at a local home show. She has a very strong personality which took us off guard at first since we weren't really prepared for it, but by the end of the evening I felt comfortable that she cared about the work and her clients and that she knew her stuff. In the end, her direct personality was a bonus in my opinion because she was not afraid to give her opinion about what would and wouldn't work. Compared to some other contractors where they either wanted to tear the whole place apart and start over or were just there to take orders without providing any expertise. We were about to write the project off due to cost estimates that we were getting from other contractors and Keystone got back to us with a suggestion to simply reface the cabinetry instead of rebuilding. They brought this up proactively - not after we said we were considering scrapping the project, which I really appreciated. That suggestion brought the cost into a range we were comfortable with and we went ahead with the project. During the work I felt comfortable with the people - they were all very nice and professional. There were some communication challenges a time or two when work was delayed but not really communicated to us very well. The overall project ended up being delayed a few days. That wasn't the problem as much as not knowing why or how long - we just came home a few nights in a row with no visible progress. Since it was right before the holidays that was a bit stressful, but when I raised the issue the owner was very responsive and took care of it right away. The problem was minor it just seemed bigger when we were in the dark. The installers worked late and into the weekend to make sure it finished as soon as it could. Keystone is a small company and while that has some disadvantages in terms of their processes and ability to adjust some of their workforce, it is mostly to their benefit as everyone we worked with cared about their work and had a vested interest in making sure that the project was successful. I would definitely recommend them to anyone looking to do a kitchen remodel.

We wanted to upgrade the kitchen in our 20 year-old house. We knew what we wanted but were unsure of how to make it come together due to the unique kitchen layout - a cathedral ceiling and only one interior wall in which to place the appliances. In addition, the kitchen would be the last room in our house to be remodeled, so the new design needed to mesh seamlessly between the previously remodeled dining room and den. We knew a kitchen remodel would be very disruptive and honestly dreaded the thought of the entire process. We finally set our budget and called three kitchen remodeling companies based on research on the Angie's List site. Each company responded in a timely professional manner and submitted comparably-priced bids. Keystone Kitchens set themselves apart with their unique design ideas - unlike the other two which were nearly identical (although quite nice in their own right). Keystone's Kitchen designer, Karen Kupferer, approached our remodel with incredible energy and passion. Karen's design was a perfect marriage of form and function, and she didn't blink when we suggested a few changes. The new drawings showed up the next day and included unique details that proved we were working with an extremely talented team. A work plan was clearly laid out with a specific schedule of eight weeks. During the work, the team arrived on schedule without fail and the space was tidied at the end of each day. They even brought us donuts on a few mornings! No detail was overlooked. The people who built and installed our cabinetry are true craftsmen. The quality is amazing - above our expectations. As with every project, there are glitches. It's what is done when that happens is what matters. Karen and the team never passed the buck. For instance, when a decorative tile was unexpectedly delayed, Karen made a personal call to the tile company's regional manager and managed to get it shipped on time, during the holidays, ensuring our project was done according to the schedule as promised. We can't say enough good things about Keystone. People who have walked into our kitchen have been "wowed" by the transformation. We could not be happier or more satisfied; in fact, we're still "wowed" ourselves each time we walk into our amazing new kitchen. So if you're dreading the whole kitchen remodel thing, take our advice - go ahead and call Keystone Kitchens. You'll have the kitchen of your dreams more economically and easier than you think!

The person who actually did all the work was impressive. I have not seen anyone work that hard in a long time. I was less impressed with the sellers. Communication was an issue, but in the end, all was good. After a few months the calking around the crown-molding cracked - not sure why (is a house build in '57 still settling?). The seller came by one evening to re-calk it and it seems to be a good fix.

It was a very good, stress free experience working with Keystone kitchens. Karen the designer came home to provide us the free design consultation was very attentive to our needs and budget. She came back with a cool design, material choices, clearly detailed how adding or removing options affected our bottom line and we really enjoyed her big, open and enthusiastic personality. The work transitioned smoothly from there to Chris the owner who was our engineer. He was a pleasure to work with, calm , unassuming, had good additional suggestions and very passionate about his work. We had Mark work on our kitchen from there on. Mark was meticulous and his work was very clean and precise and he was a pleasure to interact with over the 4 weeks of work as well. Despite a couple of small glitches which Chris & Mark handled very professionally, constantly communicating with us, the work was completed on time. The flooring, electrical and granite installers they used were very good. Overall the ease of working with them, their very genuine and honest approach and the fact that none of them pushed us with any sales oriented intent made it very easy for us to work with them.

Everything was on time, actually finished early. They were on time everyday, cleaned up after themselves everyday, pleasant to work with. The were also competitively priced. Since then I have used them again in my home and its worked out great. I've called for advice on some other remodel questions and Chris is always happy to help with advice.

We were very happy with them and the project went very well. They also did an island counter. There were 38 cabinet doors or drawer faces that were involved, all covered panels, and 3 major end-panels that show. We have had them bring over a couple of other clients to look at the work. It went extraordinarily well. We talked to a couple of other kitchen refacing firms. We liked Keystone the best. They were extremely professional and were very helpful. They gave us a lot of ideas. They made extremely detailed measurements when it came time to actually engineer the work. Steve, the gentleman that did most of the actual work in the house, was a consonant craftsman. The joints, corners and then edges were just beautifully done. They didn't do the countertops. We had done granite a couple of years ago. This was the final phase. The end result looks beautiful and it has changed the whole appearance. They were very competitive. They were a hundred percent responsive and punctual. They did a really great job of using plastic sheeting to screen off the areas of work. I went out and changed the furnace filters right after they got done. I was pretty surprised at how little dust was in the heating system from the work they had done. They had taken a lot of care to make sure that the dust got sucked out of the kitchen and exhausted outside rather than get sucked into the heat system. We were very happy with them. My wife is an interior designer and she was very impressed with them, especially the guy that came out and did a lot of the design work and suggestions was very knowledgeable. They were competitive price wise and included really good detail in the work. They were very responsive to our questions and concerns. We have already recommended to our neighbor across the street that is having a bunch of stuff done as I speak. I don't know if Keystone has come in to do their work, but some granite countertops were going into their home yesterday. Keystone is a great group of people to work with and we definitely will use them again.

They were a very good company and I was very happy with them. We liked the installer very much and he was very professional and everybody else we dealt with, were also professional. They seemed very concerned about doing a good job. If there were any concerns, the owner was very responsive. We liked the kitchen designer as well as she had good ideas. The quality of their work was excellent. We did have some extra stuff done and they were very fair in their pricing.