Bob's Heating & Air Conditioning

I have used Bob's for years with great success! Their pricing is reasonable and they are very professional and tidy.

Excellent: we moved into a new construction house one year ago and were recently experiencing some issues with our hot water heater. Bob's responded promptly both times they had to come by and stuck with exploring every possibility with what could be wrong with it until it was fixed.

All was done and charged for as expected. Both of the Bob's service folks were polite, professional and informative.

Excellent. They are extremely professional. Before doing any work outside original scope, they asked for my authorization and provide detailed information about what it would need to be done. Very clean and polite.

They arrived on time, were courteous and professional. They even came back same-day on short notice to address another concern that we had. 100% would recommend!

Prompt, knowledgeable, and efficient - I will call them again.

Very professional. Went without a hitch. No issues.

They quickly squeezed us in to an appt the next day they were here and fixed before my husband surgery the next day.

They came on time and the guy cleaned the furnace. He also provided some helpful maintenance tips.

Bob’s Heating customer service is great. It returned my emergency after hour call right away and sent a technician in about 45 minutes. Technician named Cesar M. showed up on time as promised. He is very professional and friendly. He checked the furnace very carefully and explained all the issues with my furnace. He found the part that was broken and replaced it. I will definitely use Bob’s Heating and ask for Cesar especially if I have to replace my furnace and water heater in the future.

Experienced professional, appeared on time, was thorough and clean. Offered ideas to improve efficiency and didn't feel like trying to upsell. Reasonable price with the coupon.

Arrived on time, and performed annual check-up and servicing of our gas furnace.

Great. The guy that came to the house for the furnace maintenance was prompt, efficient, and obviously knew what he was doing. Quite often you get inadequately trained technicians or people who just don't really know anything beyond the basics. This tech was knowledgeable enough to offer some advice for having the furnace run more quietly and efficiently, etc. The guy that came three weeks later to clean the ductwork was also knowledgeable and did little extras like scrubbing old vent covers which I am sure was not part of the original bargain. Sometimes you find a service company that you can rely on to do thorough work at a reasonable price. It's a rare occurrence. Bob's is one of those companies. Highly recommended.

Work was done quickly and efficiently.

Everything went marvelously! Everything! From the beginning I was convinced that this company cared about My house. During the initial walk through and without a word from me, Mr. Craig immediately saw that the lower 2 feet of my rambler stays cold due to several factors. Therefore, he suggested adding a low air return. Initially, the duct work was going to go thru a closet. I figure if I'm going to be comfy but lose some closet space I'll just deal with it. Well, when the install person looked things over he saw he could run the duct work thru a space in the wall, and I wouldn't have to lose any closet space. Now, It looks much better because there's no exposed duct work, a-n-d I'm super comfy! As for the condensation problem, Mr. Craig had a solution so simple it makes me wonder why the other people I had asked for help didn't come up with it. He suggested he install a non-condensing heating unit. Genius! "What about those ugly vents?" you may ask. This where things get better than ever. The original idea was to use this one particular vent we agreed upon. It turned out to have a build height which would have stuck out of the ceiling. However, my installer Peter R. not to be thwarted went looking for a different vent. They look great! They look like vents you would find in a department store. There's actually much more to write about which happened during this install: the routing of the gas line, getting the nice new vents to fit well in spaces which were too big, getting a vent on a wall when I didn't have enough wall depth to cover the vent, etc. I'm telling ya, every part of this job took ingenuity and creative problem solving. Bob's employees were up to the task and then some! Oh, I forgot to mention I have some mental challenges. Bob's cared about me as a person as well!

Kany and Sal were prompt, personable and professional. The furnace was installed on the first day with no loss of heating for the house that night. This first day they were at the house for nine hours. The A/C was also installed on the first as was the electrical work for it. The second day was two hours of checking everything, particularly the A/C. The installation has been inspected and approved by the City of Bellevue, whose inspector complimented the work. I have and will continue to recommend Bob's for its work. This was not inexpensive and everything was done well. Good job!.

Our ducts had not been cleaned in 3 years, they were prompt, courteous and professional. They put on shoe covers each time they came inside. The tech explained what they were doing, showed me the parts that would need attention and how to care for the system.

but I was extremely please with the work performed.

Fine. The technician explained everything.

Bob's came to our house and gave us a free estimate. When we decided to go with Bob's, the rep finished the paperwork, financing, and scheduled the installation within two days, since we were without heat. The installers were great and finished the installation in one day even though they ran in to a couple of issues that were left by the previous installers.

He came on time and did work as promised. But wrong size filter was installed by bending and squeezing. He said he did not have right size. He found one of duct was detached, which is great. But he quoted 480 USD for installing new 6 feet duct and he will come some other day. That's is very steep price for less than 1 hour job and cheap parts. So I went Homedepot and bought new duct and installed myself.

There were multiple problems including an intermittent short in wiring which was difficult to diagnose. Technician found and fixed all problems. Unit running perfectly now.

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Overall went well. Part of the inspection was to change the filter & they didn't. I noted it hadn't been changed so called back later to find out why it wasn't...they said it wasn't dirty enough to change. I said if you didn't change it...... you could of at least gave us one to replace once it was dirty. I thought that was one way to be cheap on us using the coupon...just my option.

It was excellent. John arrived when he said he would (with a courtesy call ahead of time), did a thorough and efficient job on the furnace, and was very friendly and happy to explain what he was doing and what he'd found. I look forward to having him back in another two years!