BASSETT HOME HEATING INC.

Jiwon came to my home today and serviced my furnace and installed a nest thermostat. He was punctual and incredibly helpful and patient, as he helped me navigate my new thermostat. He was such a nice young man and I highly recommend Bassett Home Heating!

Apparently the installation of our heat pump was more complicated than most. We had two other HVAC companies tell us it was too challenging for them. But John and David were easy to work with and able to handle our requirements. Installation went well and the team was really pleasant. All-in-all a very good experience.

We are so appreciative of Bassett! Our AC went out during the heatwave with a 12 day old baby at home. In a panic we called all of the repair companies and everyone was booked for several days. Although Bassett was booked solid, John (the owner) drove out during rush hour to see if he could help. He was able to figure out the parts that were needed so that his technicians could repair our unit early the next day. It's rare to find a company like Bassett and we can't thank them enough for keeping our family comfortable!

John was super easy to work with. I got a good quote with clear pricing. The install team was easy to communicate with and accommodated my needs to satisfaction. I would highly recommend their service!

Review for Bassett Home Heating, Inc.: In early February of 2022, John Bassett of Bassett Home Heating, Inc., the representative of the family-owned and operated heating and cooling company, responded when I asked for an estimate to remove an old gas furnace and install a new gas furnace and an air-conditioner in its place. John showed up on time and discussed the project in detail. In addition to the fact that Bassett featured American Standard products, I was impressed by the 3-year maintenance agreement (A/C and furnace) I could purchase wherein a company representative would stop by each winter and each summer to maintain our new furnace and air-conditioner. I requested that the furnace and A/C be installed before June and they were installed on May 23 by John’s son, David Bassett. David showed up with a 3-man crew and the installation was completed in less than a day. I was impressed by the competence and professionalism of the installation. Bassett was able to use my existing programmable thermostat (which was fairly new), and David took the time to explain how to operate it for the furnace (heat) and the air-conditioner (cool). The air-conditioner and the furnace have both operated exceptionally well throughout the summer, fall, and upcoming winter. I would rate the total experience as 4 out of 5 stars. Although the products and installation were top notch, communication with the office was inconsistent. I paid the revised balance of my bill shortly after installation (which was less because a new thermostat was not needed). I was told that there were computer problems when I called, emailed or left voicemails requesting a copy of the revised invoice as proof of payment that I could supply to Puget Sound Energy for an energy rebate. Five weeks after installation, I received a revised second invoice and updated paperwork in the mail.

Great. No Complaints!

.

unknown

unknown

unknown

unknown

unknown

.

Only paid for labor.

Fine.