ALLIANCE RESTORATION, INC

We had a pipe burst while we were on vacation, and dealt with our insurance (Amica) over the phone for the first few days. Amica works with Alliance, and before we could fully understand the situation, Alliance was hired to pack our stuff and demolish the first floor of our house. Of course, if we had had the time to research Angies List, we wouldn't have hired them. They packed our kitchen, and did a terrible job with the packing. Just as a representative example, they placed our cast iron dutch oven on top of our non-stick wok without any protection in between. Many of our favorite items were scratched or damaged in some way. They were completely careless with the packing. They did an ever worse job with demolition. Since we have wood floors, they got pretty badly damaged by the water and they had to rip them out. We had built-in closet shelves full of books hanging on the wall but touching the floor in our office, so they ripped out the floor everywhere in the office except under the shelves (even though the floor was very obviously damaged). When we got back from our vacation, we called them as asked if they could remove the rest of hardwoods. Even though they were getting paid by our insurance to pack our stuff, after the horrible job they did with the kitchen, we decided to pack the shelves ourselves. Instead of taking apart the shelves (which would be quite easy, since they're modular), they removed the floor under the shelves (yes, it really is as silly as it sounds). Of course, several of the shelves were damaged in the process and we had to replace them later. They seemed to be pretty lazy and always took the quickest path to get something done. Our insurance recommended that we would use them to rebuild our house. We asked them for a quote for the work and never heard from them again. They were supposed to work with our insurance's independent adjuster to help estimate the cost of rebuilding, but they never got back to him either. Overall, the impression we got from them is that they will take the quickest, easiest path to be able to tell the insurance company the job is done and get their check. They don't rely on customer satisfaction to get the next job, since it seems that many insurance companies are using them. From what we were able to understand, insurance companies like them because they use the same software used by the insurance companies to determine the amount of money insurance should pay for a particular job. If your insurance company recommends these guys, my advice is to do a quick search on Angies List and find someone else. Insurance companies often have recommendations and preferences, but as we found out during reconstruction, we're completely free to choose whoever we want to do the work.

Alliance is the MOST unprofessional company I have ever dealt with for my home. That includes an intire 2nd story removal and rebuild! Don't use this company. Especially if you are a woman! Chauvinists!!!

We had a fire in our basement apartment. They didn't measure the cabinets right. They didn't show up for weeks at a time. When they did show up we wouldn't know. They screwed up the electrical work. They job was never finished as they quite halfway through the job.

EXCELLENT SERVICE CAME FROM ALLIANCE RESTORATION FROM THE BEGINNING. THESE PEOPLE WERE VERY EFFICIENT, QUICK AND PROFESSIONAL. THEY ARE HIGHLY RECOMMENDED IN THE INSURANCE INDUSTRY AS A SURE BET FOR EXCELLENT SERVICE. I WOULD GLADLY USE ALLIANCE AGAIN.