FLOOR FACTORY,Inc

UPDATE 10/15/15: The carpet is now coming undone at the seams and we will need to have it pulled and tacked down again, only two-months after having it installed. I would NEVER recommend this carpet company. ********** The Carpet selection process was great. They have a nice showroom and a wide variety of carpet to choose from. They also offered nice, comfortable carpet padding. The purchase and selection process went very well and were pleased with our carpet rep, Chad who also came out and took all of our measurements and made recommendations on the best carpet to choose from for our home style and layout. The installation process was not as smooth. We moved all the furniture in preparation but when the crew (three of the them) arrived at 10:30 in the morning we were informed they couldn't get it done in one day. While the installation team was polite and worked very hard, they were in a hurry due to the tight scheduling and were not very careful. The scraped, gouged and severely scratched our dark wood base boards throughout our downstairs. They left marks on the walls and scraped off paint in areas. In certain corner spots, the carpet was not tacked down as securely as in other areas so will likely begin lifting. The second day, only one team member returned to finish and he did an excellent job on the stairs. Unfortunately, when they pulled up the carpet on the stairs the day before, they left scratches and gouges on the wall along the stairway. Additionally, they didn't clean up well. Loose carpet string was left protruding along the edges which we had to go through and snip off. They left a lot of debris behind for us to clean up. We also had to go through and pick up carpet staples left around on the carpet before we could vacuum. We alerted the rep to what had happened. He contacted us and apologized and offered to come look at the damage, but then went on vacation and we never heard back. We've since patched and repainted the wall marks and will repair the damage to the wood baseboards ourselves. A friend of mine in the area used this carpet retailer a year ago and had a similar experience. I suppose I should have listened to her and perhaps chose another flooring company.