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FLOOR FACTORY,Inc

Carpet Sales and Installation, Window Treatments, Interior Design and Decorating,

About us

This year we will be celebrating 3 years of service to North Central Washington. We have the largest instock selection of carpet, vinyl, laminate, and LVT (luxury vinyl tile). We have a great team of knowledgeable design consultants ready to help you with all your flooring and design needs.Come visit us today!

Business highlights

49 years of trusted experience

Services we offer

Residential & Commerical Flooring ·LVT (Luxury Vinyl Tile)· Ceramic Tile · Carpet · Pre-Finish Hardwoods · Laminate Flooring · Area Rugs · In-Stock Carpet · In- Stock Vinyl · Vinyl · Design Consultants · Professional Installers

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%


Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
Showing 1-1 of 1 reviews

Cindy W.
09/2015
3.0
carpet installation
  + -1 more
UPDATE 10/15/15: The carpet is now coming undone at the seams and we will need to have it pulled and tacked down again, only two-months after having it installed. I would NEVER recommend this carpet company. ********** The Carpet selection process was great. They have a nice showroom and a wide variety of carpet to choose from. They also offered nice, comfortable carpet padding. The purchase and selection process went very well and were pleased with our carpet rep, Chad who also came out and took all of our measurements and made recommendations on the best carpet to choose from for our home style and layout. The installation process was not as smooth. We moved all the furniture in preparation but when the crew (three of the them) arrived at 10:30 in the morning we were informed they couldn't get it done in one day. While the installation team was polite and worked very hard, they were in a hurry due to the tight scheduling and were not very careful. The scraped, gouged and severely scratched our dark wood base boards throughout our downstairs. They left marks on the walls and scraped off paint in areas. In certain corner spots, the carpet was not tacked down as securely as in other areas so will likely begin lifting. The second day, only one team member returned to finish and he did an excellent job on the stairs. Unfortunately, when they pulled up the carpet on the stairs the day before, they left scratches and gouges on the wall along the stairway. Additionally, they didn't clean up well. Loose carpet string was left protruding along the edges which we had to go through and snip off. They left a lot of debris behind for us to clean up. We also had to go through and pick up carpet staples left around on the carpet before we could vacuum. We alerted the rep to what had happened. He contacted us and apologized and offered to come look at the damage, but then went on vacation and we never heard back. We've since patched and repainted the wall marks and will repair the damage to the wood baseboards ourselves. A friend of mine in the area used this carpet retailer a year ago and had a similar experience. I suppose I should have listened to her and perhaps chose another flooring company.
Description of Work: Installed new carpet and pad throughout our downstairs and stairway; approximately 900+ square feet of carpet. Also removed and hauled out old carpet and padding.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$5,600

    Contact information

    13 S WENATCHEE AVE, Wenatchee, WA 98801

    www.thefloorfactory.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Window Treatments,
    Interior Design and Decorating,
    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Ceramic Tile

    FAQ

    FLOOR FACTORY,Inc is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    FLOOR FACTORY,Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, FLOOR FACTORY,Inc offers free project estimates.
    Yes, FLOOR FACTORY,Inc offers eco-friendly accreditations.
    No, FLOOR FACTORY,Inc does not offer a senior discount.
    No, FLOOR FACTORY,Inc does not offer emergency services.
    Yes, FLOOR FACTORY,Inc offers warranties.
    FLOOR FACTORY,Inc offers the following services: Residential & Commerical Flooring ·LVT (Luxury Vinyl Tile)· Ceramic Tile · Carpet · Pre-Finish Hardwoods · Laminate Flooring · Area Rugs · In-Stock Carpet · In- Stock Vinyl · Vinyl · Design Consultants · Professional Installers

    Contact information

    13 S WENATCHEE AVE, Wenatchee, WA 98801

    www.thefloorfactory.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM