AMERICAN ROOFING

Quoted a price in early spring and held the quote until I was ready to have the work done in the fall. Company was willing to work with me, offering several quotes at my request for different roofing materials. Once work started thing went very smooth. Very clean when tearing off the old roof. You would not know they were even there after the job was complete except for the new roof. Job was completed within one week and the roof works and looks great.

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Do NOT hire this company unless you think this experience is acceptable... Mid-August: American Roofing took a 30% deposit. Late September Ron Skaggs (owner) sent email explaining the delay was due to weather and personnel, but assurances were given that I was 5 jobs out This is a direct quote..." I have gone to an extra length explanation since you seem a little anxious about your new roof." Late November: roofing job completed. They called me within days of the completion and expected final payment in full, even without owner inspection. December: homeowner inspection. (1) several critters (squirrels and rats) took residence in the attic between the roof and the ceiling of the apartment during the 3 months of holes in the roof, (2) there was rain damage to the apartment drywall during the 3 months of holes in the roof, and (3) a leak was induced into an adjacent porch roof, which did not leak before the main roof installation. In summary, they: (1) tie up your money for a long period of time, (2) do not communicate that the job is going to take 3 months when you give them your deposit, (3) do not communicate when they are continuing to run behind, (3) do not take ownership of the property by recommending/performing interim mitigation because they are backed up, (4) stand behind their work when they induce additional issues (critter invasion, drywall destruction, induced adjacent roof leak). In a word, unprofessionall.

My wife and are both are very pleased with the entire project. We have a large roof so this was about a 6 day job. The crew showed up at 7:30 every morning, by 7:45 the work began. We were impressed with the get it job done attitude of the crew. In speaking with a few of the workers I learned these guys are long time roofers and most have been with American Roofing for years, they knew their stuff. Removing the old roof was a messy affair it but was cleaned up every night. Someone from the crew checked in with me every night to make sure everything was in order. There was a slight problem with a couple of our skylights and 2 roofers stayed 2 extra days to ensure everything was perfect with the job. I found the work here well above and beyond, to make it right. For the size, scope and price of this project we were very happy with the process and the finished result. My wife selected American Roofing based on their positive Angie's list reviews.

I had a couple of issues with a crew member (left my gates open and left cigarette butts in the driveway)). I addressed the problem with the supervisor and her was very receptive to the feedback.

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Everything went really well. They arrived exactly on time, charged a reasonable price, and did a great job with the new roof. They also did a good job of working around the window installers that were at the house at the same time. Ultimately, it was a good experience, and I'd recommend their services.

They were very helpful by giving a list of addresses of homes the company had roofed with the color name. Seeing the color on an entire roof compared to a small sample helped in deciding a roof color. The installation crew did a great job while working in cold weather. Two days to remove old roof and to put on the new one. Large plastic sheets were put down to catch old roofing pieces so they were not left in flower beds, etc. The new roof looks so much better than the 30 year old roof it replaced. No worries of leaking.

Best estimate, good work.

We will keep you informed

Home owners association. Home owner called me saying a small section of his roof peak had blown off. It was still raining and freezing. I called American Roofing. Within the hour Ron Skaggs was here to assess the damages.. Within a couple of hours two of his men were here to repair. They were able to use left over shingles. The charge was very reasonable for taking care of an emergency including two trips by the company to assess and do the work. .

My report is a longer one, to cut to the chase, jump to the last paragraph for a summary. The details are in the middle. The service I was looking for was a removal and replacement a 20 year old composition roof on a 1600 sq ft single story home in the Chelan Area. This is a pretty basic job for a roofing company. I researched Angies list and personal referrals and received quotes from 4 contractors. American Roofing (AR from here out) was not the cheapest but based on their tract record on Angies List I decided to go with them. Things could have gone better. To make my review easier let me break down the highlight and lowlights PRICE AR did not come in as the lowest quote, asked to have price match other quotes. AR dropped the price $100. Not impressed. Wish I had remembered to mentioned the 10% Angies list coupon at the time PUNCTUALITY This is a big one for me. The week before, I was told the crew would arrive at 7:00 AM the first day to start. 7:00 rolled around on start day, no AR, 8:00 came and went, no AR. I called the office and was told they were on the way. A little after 9:00 they arrived. 2hrs late. When I inquire about the delayed start I was met with attitude from the owner, Ron. At the end of day 1, I asked what time the crew would start the next day. Again I was told 7:00. They ended up arriving at 8:30AM the next day. 8:30 is not a bad starting time, but don’t tell me 7:00 and show up 1.5 to 2 hr late each day. PRODUCT INSTALLED VS BID In my quote for the roof replacement I requested and paid for 30lb felt vs 15lb felt. I upgraded and for lead roof jacks vs no-claulk, and I upgraded to Ridge Vent vs basic can vents. After the crew had taken off the old roof, they broke for lunch prior to starting the new felt installation. During the lunch break I looked over the inventory of material they had brought out to my house. I noticed the felt they brought was 15lb felt, not the 30lb I paid for. They brought out can vents, not ridge vents, and they brought out no-caulk roof jacks not lead jacks. I brought this to the attention of the crew when they returned and they had to call Ron the boss (who was not on site) and I had to discuss this with him. Rons response was that 15lb felt was standard and met manufacture’s recommendations. I had to reference the quote where it stated 30 lb felt before Ron agreed. The crew stopped the installation for an hour while the 30lb felt was brought out. Had “I” not brought this mistake to AR attention when I did the wrong product would have been installed on my house. LET THE BUYER BEWARE! QUALITY OF INSTALLATION The tear off went fine and the crew took good care to protect my house/gutters and my landscaping. Once the correct felt came out that was installed properly. The Ice and Water shield was installed properly on the eaves and valleys but when I inspected the roof at the end of first day I noticed that the Ice and Water shield had holes and tears in many, many places. What good is an Ice and Water shield if there are HOLES in them??? When the crew showed up the 2nd day I brought this to their attention. The answer I got was “we will patch them”. I was not pleased with that answer, but accepted it as I was told it was the right way to fix the problem. I walked inside, thought about it, and after 10 minutes came back out and insisted that they “re-roll” the entire valley and not just patch it. The crew agreed to do this. I brought this to Ron’s attention at the end of the project and his comment was “you have to re-roll the entire valley”. Why does his crew not know this? Again, if I am not closely monitoring the project I would have had a roof installation with HOLES in it. CLEAN UP AR did a good job of clean up for the most part. The landscaping was cleaned; all material (beside a broom they left behind) was cleaned and packed away. You would not know they were there for two days when they left. That is a good thing. After they left I inspected the roof, and noticed all the gutters were cleaned very well, except the gutter on the back of the house. The entire 75’ run of gutter was full of garbage. Not a huge deal as they did a good job on the rest of the gutters, but it does show an overall lack of consistent quality. When I mentioned this to Ron at the end of the project, he did go on the roof and take care of the problem. Ron also cleaned up the hydraulic fluid stains the AR roofing truck left on my driveway. That was very much appreciated. ------- CONCLUSION------- Over all I was not impressed with AR and I would not use them again and I would not recommend them to my friends. My biggest issues are the lack of a quality/professional installation, and the fact that the roof I ordered and paid for would not have been installed had I not paid close attention to what the contractor was doing. .

American roofing did a great job and we would use them again. They had done my sister's home and she thought they were fair and professional and I would have to agree.

Initial experiences with this company were very poor - it never got to the point of having them do any work. Called the company to set up an inspection and estimate on my roof leak. Spoke with a friendly woman on the phone who promised someone would be out that week to look at the leak. Ten days passed and I heard nothing. Left two messages that were not returned. Finally got through about 2 weeks later and was told again someone would be out. A few days passed by and my wife called again. She was told that they would not be out to inspect my roof because they were "too busy". They could have indicated this the first time we called. My impression is that someone decided they didn't want to make the trek out to Lake Wenatchee from East Wenatchee. In the meantim, I was left hanging with a leaky roof and lack of communication. Very unprofessional and very passive aggressive. I will not be doing business with this contractor, and I recommend you don't either. Note that I do not normally give harsh reviews, but my wife and I feel this is deserved.

The service was really good overall! They were great with cleaning up the mess after they tore the roof off, and they got the job done quickly; within 2 and a half days, everything was done. Their price was also the lowest.

They did a very good job! I received a number of bids from other companies, but the owner of this one seemed more upfront about his bid. He also honored a veteran discount. They gave me an extensive reference list of the jobs they had done in the city and I spoke with some of the people that worked with American Roofing, and nobody had any complaints.

I called Ron Skaggs to get an estimate for a re roof on a small rental house on my property. He came over and did the measurements and inspection for the peaked portion and the flat part over an addition to the living room. He found the existing shingle in good shape after 30 years and he could apply the shingles without removing same. The flat roof showed some aging and there were soft areas that would need some CDX plywood replaced. I selected the same shingle that would match the "big house" and Ron mailed me an estimate. The estimate was in my budget and called him to 'get 'er done' and made a deposit payment of $700. The crew did and it looks great. His crew knows what they are doing and completed the work in two days including all the cleanup from the removal of the flat roof area. The whole project went very well with no surprises.

Asked for free roof inspection prior to purchasing home, I specified American Roofing. Time was of the essence and they responded instantly.5 flashings had cracked rubber boots; rest of roof should be good for 15 years according to Ron.I thought that the price was excellent because shingles had to be lifted to replace the flashings.The seller agreed to pay and the job was completed quickly and the sale closed on time.I inspected the work later and was very pleased with the job.Received a thank you from American Roofing and a guarantee.I have had American roofing do several large jobs for me in the past (over $ 10,000 each) and they have always been fairly priced, prompt and professional. Their trucks and equipment are modern, clean and attractive (not covered in tar). They show up as promised and never leave a mess behind.I highly recommend them. They are not the cheapest but very fair and do excellent work. I know that they will be there if I ever have a problem with my roof.

Very smooth complete roof installation. Two and 1/4 days from start to finish.