Steve Hastings & Sons

They're horrible, absolutely horrible. My issue with them was they put on my counter top and the next morning I woke up there's a loose around the edge of the counter top. So I called them up and asked them to make sure they didn't throw away any of the extra pieces and then later when they went to use my dishwasher, all the water came out of the overflow and was gone all over my counters and everything. They also installed a new sink and garbage disposal and so the guy came and he looked at it and he said "Everything's fine" so he tightened up something up on top of the sink and there's still water coming through it but not as much. And when he left I turned around and called another plumbing company that I had used to install my toilet. He came and turned to find out the guy had not removed the clog in the new garbage disposal. They said that they would repay me but they never did. And when they came back to fix the edge, one came back because of the water problem, I said the edge of the counter top that they put on were quite sharp over my drawers and they said when they came back they would fix that but they never came back. So the next day I sent them an email notes in "can I assume that you're not coming back?" They never showed up the next day. And they replied this "You are sick." Since then when I marked my floors they had gotten glue on my linoleum. They purchased the garbage disposal for me, I told him what kind of sink I have to look for 'cause I wanted to have big sink because I have my previous sink was a double sink and I couldn't get big stuff in it and I wanted a single sink because I have a dishwasher and I don't need a double sink. I would never use them again in the future.

I was on the HGTV website and got to looking at new countertops of formica and was taken to a "HomeAdvisor". It seemed like a good website and it gave me the name of a contractor in our area. I stopped short of hitting the "submit" and decided I would check the company out on Angie's list. Before 10 minutes passed, I received a call from the contractor that was the only one on their list. He was in the area and came to check out what I wanted done right away. The contractor was exceptionally nice and listened to the scope of work I wanted, which was new formica countertops, big stainless steel sink, new disposal, and new pull down facuet, two soap dispensers, and repair the exhaust vent above my microwave. A week went by and I decided to give the contractor a call. He told me he had e-mailed me a quote but I had not received it. He e-mailed the quote again and I it looked like a reasonable amount to me, so I agreed to have them do the work. They were johnny one the spot for getting me to pick out a countertop from a website. They required half of the quote before the work started and came by the next day to get my check, but they had no official contract for me to sign, nor did I get a receipt for the check I gave him. After that I never heard from them for about a week and a half. I called them to inquire when they were planning on starting the work and they said they were about to call me and their target estimated date was the 3rd of March. He said he would give me a couple of days warning before starting the job. As it turned out I had to call them again a couple of days before March 3 as they had not contacted me. As it turned out they were planning on coming on March 4th. On March 4th he and his sons arrived with the new sink, formica, and garbage disposal. The work seemed to go very well but as the backsplach had not been discussed it was decided to install a row of tiles along the countertop which was better than having the formica as before. I went with the contractor to the local home improvement store to pick out the tiles. While there I picked out a new faucet and an additional soap dispenser. Back home everything was installed and was beautiul. The work on the vent was not done and they were going to come by the next day to finish up. I asked if he wanted a check for half of the remaining balance which he required before the actual beginning of the job and the rest at the end as they were about done. That is when he told me that he had not figured in a new faucet or the additional soap dispensers, but that he would split the cost with me. I was shocked as we had discussed that in the scope of work, but sure enough on the e-mailed quote there was no mention of the pull down faucet or soap dispensers. He requested that I pay all of the remaining balance except for $100 which I could pay him the next day when they came to fix the venting. The next morning I noticed the formica trim had pulled away from the sloping corners in front of the sink. I immediately called the contractor to tell him not to throw the scraps away of the counter top as there was an issue. They came and reworked the trim around the countertop and fixed my venting over the stove. He had to leave clamps on the corners and said they would come by one day to get them but to leave them on for at least 12 hours. I paid the remaining $100. The following day was the first time using my dishwasher since the install and was shocked when the dishwasher started draining through the overflow on my sink! Again I called the contractor and he immediately came. He asked me if water ever drained through the overflow before and I said it never had. He tightened down the overflow and the soap dispensers and a lesser amount of water came out of the overflow but still too much as I never had water coming through it ever before. He could not find anything wrong and said at least not as much water was flowing through the overflow. (He was dead wrong about nothing wrong and I knew it) I gave him back his clamps and showed him how rough and sharp the edges of the countertops were. He scraped it with his knife and said he would stop by the next day with the proper tools to fix it. Then next day I stayed home waiting for a call and he never called to say he was coming by like he said he would. By this time I am noticing how sharp all the edges to my counter are and am getting cuts to my fingers when I go to open my drawers just under the new countertop. I was really getting mad at myself for not hiring someone off of Angie's list with good recommendations. I had also decided to hire a plumber to check out my sink install because I knew water coming through the dishwasher overflow was not a good. A plumber came and checked everything out and discovered the contractor had not removed the plug in the garbage disposal so the water could drain from the dishwasher into the disposal, otherwise to drain correctly. That was causing all the water to flow out the overflow as the water had no where else to go. Now either the contractor had never installed a new garbage disposal before or had no experience of the problems of water flowing through the overflow on the sink. The contractor was satisified he had installed correctly although I told him the overflow had never spewed water before. I e-mailed the contractor a copy of the plumbers invoice and explained what the issue really had been with the overflow issue. Along with the billing I said I assumed he must be considering the work down as he never showed up to fix the countertop edge. He replied he would reimburse me the plumbing invoice and indicated he was sick on the day he said he would come to fix the sharp edges. It has been 3 weeks as of today since the receiving that e-mail. I have not been reimbursed for the plumber expense nor has he ever come by to fix the sloppy sharp edges. I believe I have seen the last of him and at this point I am done with him. Since starting this review I found GLUE on my living room floor and also on my kitchen floor. As I have vinyl flooring it isn't the end of the world to clean up, but finding it just added fuel to my anger. This contractor apparently does not realize that I am his customer and you build a business on good customer service. Even though he was a nice person, I do not believe he is all that knowledgable of a contractor. I had to write this review to warn others about this contractor.