A Pane in the Glass - Professional Window Cleaning

They were power washing an apartment complex we live in, when asked if they could temporarily work on another unit of the building so we could leave for our appointment without getting wet we were yelled profanities at They refused to move and continued to water while even we attempted to get out of our garage which was impossible due to the limited space we have in our parking lot. They also had an altercation with an elderly resident who was concerned.

Worst experience ever! Two thumbs down. Terrible job cleaning the windows, terrible customer service, unorganized and unresponsive!! Not only did the crew do a terrible job cleaning my windows (streaks, drips, smudges), but they were very unorganized (went to the wrong house, came to the appointment at the wrong time) and didn’t bother to call me back when I complained. The crew even went so far as to lie about a “construction cleanup” conversation that never happened! Finally the next day, Justin Mock, the owner, called me back. Shockingly, he was the worst of them all deal with! There is truly no question why this company is infested with negativity and awful customer service. I was upset about the terrible service I received from the crew and his office staff alike. He was defensive only wanted to make excuses. And just plain mean. The conversation ended with him telling me they wouldn’t charge me (I already put a stop payment on the check because they wouldn’t respond to me!). I didn’t ask for a freebie, I asked for clean windows and at the cost of $8/pane I would expect them to have no streaks or drips. I will never do business with them again and I recommend you stay FAR AWAY from this company and it’s awful employees.

The window washers were excellent. The price was exhorbitant. Over $300 for windows in a small residential house

Last year we had A Pane in the Glass clean the exterior of our windows and screens and they did an excellent job. They called me this year at around the same time I hired them last year to see if I would like to schedule another cleaning. I booked them and they again did an excellent job. Very reasonably priced and the service technicians are personable and professional. I would recommend them to everyone.

It was great. I will give them an A+.

Did good job with gutters and most of the needles. Several areas on roof where pipes and vents and one side of chimney didn't get cleaned.

The laundry room window & basement windows were not cleaned. Yet they cleaned 3 windows on the detached garage - which were not requested, have a special film on them that requires special cleaning solution. The 2 upper level windows were cleaned but not the screens. I got the same work done last year by a door to door cleaner for 1/3 the price. coupon

Great! The window washing team arrived on time and were very efficient and professional. We also received a follow-up call from the office manager, making sure that we were satisfied. This company has a high level of customer focus.

Excellent, they were on time and got right to work. We've used A Pane In The Glass on two other occasions. They always do a great job. Attention to detail is amazing. It should be noted that our home is large, with Windows at high elevations. Not a problem for them. Really happy with the finished product.

Called twice last week, left message. Called again this morning, left message. No response yet. Out of business I suppose, or just poorly managed...

They made their price estimate by taking a look at our property on Google Earth, which seems to be the new thing locally at least. They gave us a price and a day. They then called to schedule more precisely, showed up on time with nice guys who got onto the roof and worked from up there, NOT ladders everywhere and NO shower of debris into flower beds, as some cleaners have done. There is a price for just cleaning and a price for cleaning and bagging. We had them remove Gutter Guard strips, which were more of a bed for plants sprouting---toss those, clean the gutters, and bag the dirt and leaves. The job was immaculate, no disruption of our work, no problems, just a couple of neat bags set beside the flower bed, and they must have blown the pine needles off the roof besides, because it's clean as can be. The price was exactly as agreed.

The first appointment they no-showed due to illness and an office miscommunication meant we weren't informed. Quickly rescheduled but the new date didn't work for us. Rescheduled again, but our plans changed.During this confusion our interactions were always polite, professional, friendly. They returned all of my calls promptly. Finally got it done a few months later and they remembered me and the problems specific to our windows as well as the price they quoted before. They were perfectly on time. I hadn't had our windows professionally washed in the seven years we've lived here and they were able to perfectly remove 7 years of built up hard water stains. Very impressive. Our house is three stories high on one side and they were able to perfectly clean the second and third story windows, on ladders, in the rain and thunder! Very impressed with the job they did when it finally worked out.

We had Pane in the Glass return again this year because they were so efficient, friendly and good at their job last year. They were fast and did a great job- so much so that we've had three birds fly into the windows thinking they were a window free fly-zone!! We were not disappointed and had the same great service this year. These young men, in addition to being good at what they do, were personable and friendly. We will have them back again next year.

The fellows that came were wonderful- efficient, professional, and friendly. It was a delight to work with them. We will have them return. These young men were so professional. Our thanks to such fine men.

I just had A Pane in the Glass out to clean our windows and yet again I was blown away by the customer service, Sean was on time, courteous and did an amazing job on our windows and screens. The hard water treatment on our slider doors came out better than expected and now we can see through them once again. Thank’s again we will see you next year and we will surely be recommending their services to everyone I know who has windows.

I scheduled with PITG in early March for a mid April service date because I figured they would fill up quickly. Their scheduler, Angela, called to confirm the week before which was much appreciated. The appointment was scheduled between 2-4 on a Friday afternoon, and I took the afternoon off from work to be at home. They did not show by 3:30 so I called the office and left a message. I did not get a call back. At 5:30 they called and apologized for not showing up, explaining they did not have cell service. They offered to come at 5:40, but I had an evening event and had to leave by 6:30. I asked them to have their scheduler call me. They did not offer any kind of service recovery or discount for my time, simply for me to reschedule. They did not even offer to come out after hours or on the weekend. There are plenty of other honest hardworking service providers to do windows. I will not use them again due to lack of professionalism and disregard for my time.

They showed up on time, were up on the roof and everything cleaned out and neatly bagged in no time flat. The guy was super helpful on the phone giving me a rough estimate based on satellite pictures and also giving me the options and letting me know that one of them was probably not worth it (the most expensive by the way.) We selected to get rid of our bags rather than have them haul them off which was no issue. Really nice guys and discovered they'd worked for my family up north as well. I'd hire them again in a minute.

great job, windows look great!!

With all the dust and smoke in the air this summer my house was filthy. I called A PANE IN THE GLASS and scheduled that same week. Brandon came out and washed my house and it looks amazing. I will for sure be using them again.

They arrived promptly when they said they would. They all wore company t-shirts identifing who they were. The team leader introduced himself and then introduced the rest of the team. They were all very professional. He then walked around the house previewing the project. When finished my windows were crystal clean.

Good job, few smudges but overall very satisfactory

He forgot one window so I called the office that afternoon. They showed up the next day and washed the window he forgot.

I have windows that had not been cleaned in years. Hard water build up made it impossible for me to clean, even with a mild acid. Pane in the Glass took care of the stains easily and I can see through the windows now. I highly recommend them.

Whatever they use in their cleaning water, you can easily wipe any new spots off the windows easily without needing to re-clean the entire window again. They also cleaned screens and window ledges so the white vinyl looks nice around the clean windows too. Good job and done in quick time. Justin is a good business owner and manager.

Justin did a great job. Our windows looked beautiful. He even got the hard water deposits off our front picture window. He was on-time and very professional. Thank you so much for the great job! I'll use you again!