Since 1921, Western Exterminator has been providing homeowners and business owners with customer service excellence and trusted pest control solutions.
Business highlights
103 years of trusted experience
Services we offer
Pest Control, Insect Control, Rodent Control, Termite Control, Cockroach Extermination, Ant Control and Bird Control
They have always been willing to come back out if we have needed them to do something.
Description of Work: We use Alpha Ecological for pest control. For the last couple of years we have been battling ants. We started using them monthly and then we went to quarterly. Then we got an ant infestation again so we had them come back. I think they forgot to put the main ingredient in the stuff so nothing happened. The ants did not abate at all but we finally convinced them to come back. They said it would take a month or so to see them totally go away. They came back and retreated and the ants were totally gone the next day. That's why we think they forgot one of the ingredients.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynne H.
05/2012
5.0
pest control
+ -1 more
They are very aware. The spray that they use is pet safe. Everything that they use is as natural as possible. They are consistent, conscientious and good. I think their price is a little high, but to get what I am getting I think it might be worth it. I don't know what the general price range is for this type of service that I receive.
Description of Work: I use Alpha Ecological for pest control. They come out quarterly and spray for spiders. I have a horrid spider problem. They have done a very good job at keeping the spiders away. They spray the foundation of the house. They have also noticed that I have field mice and have set up traps.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85.5
Sandra L.
05/2012
4.0
pest control
+ -1 more
I do think their pricing is a little expensive, but I am not sure how they compare to other pest control companies.
Description of Work: I have Alpha Ecological come out to spray the property perimeter and remove any pests that get into the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$75
Chris H.
05/2012
5.0
pest control
+ -1 more
They came out twice. They were really detailed and explained everything. The same guy was the one who came both times and he was awesome. They did a really good job and take care of the problem.
Description of Work: They were hired for treatment to rid of fleas.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DANIEL D.
05/2012
5.0
pest control
+ -1 more
Alpha always arrives promptly, responds quickly, and effectively communicates what it has done to the property. We are pleased with the service.
Description of Work: They provide monthly pest control services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Jeanne K.
04/2012
5.0
pest control
+ -1 more
We have used them for quite a while and have a quarterly maintenance program with them. We have two buildings and they take care of pests for both. They are always friendly, helpful, professional and accommodating. They are happy to answer any of my questions. The people who are out in the field are responsive and take care of any additional things.
Description of Work: I use Alpha Ecological for pest control. They come once every quarter and take care of rodents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Susie L.
04/2012
5.0
pest control
+ -1 more
I pay $69 every 3 months. I would rather not pay that price.
Description of Work: I use Alpha Ecological routinely for pest control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
EVALYN R.
03/2012
5.0
pet stores
+ -1 more
They are very good and that's why I keep calling them. They are very cooperative and they do their business and don't make any noise or cause any trouble and they ask if there's anything else they can do.
Description of Work: They come out every six months for pest control treatment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Camille K.
03/2012
5.0
pest control
+ -1 more
I have used them for over 30 years. I think they are the best at what they do. They show up on time, and also call before they show up for appointments. They are very professional, and even well dressed. They have always resolved any of the issues we have ever had.
Description of Work: They sprayed for soil ants and rodents. I have them come out about every 3 months.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$64
Karl L.
03/2012
5.0
pest control
+ -1 more
I've just used them once. They were very professional and very, very courteous. They did a really great job. They were very responsive. I would use them again.
Description of Work: I used Alpha Ecological for pest control in the area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BILL M.
03/2012
5.0
pest control
+ -1 more
We are on a routine maintenance program with them on a quarterly basis. Their products are safe for humans and pets. They are extremely conscientious. I would rate them highly.
Description of Work: I used Alpha Ecological for pest control and they came out about 2 months ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BENJAMIN H.
01/2012
5.0
pest control
+ -1 more
They had to return because they had missed a bait station. We have a contract with them to spray for pests on a quarterly basis. I also get bait stations from them. I've used them for years and they've only recently increased their prices, and not by much.
Description of Work: Alfa Ecological Pest Control did a perimeter spray of the house and garage, and restocked the bait stations with rodent poison.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
PAMELA P.
12/2011
5.0
pest control
+ -1 more
It went well as usual. The company is always professional and prompt, and they are responsive if I have any problems.
Description of Work: They treated the perimeter of the house for carpenter ants.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$64
Tom B.
11/2011
2.0
pest control
+ -1 more
please see "services performed" above
Description of Work: Had them spray outside to treat for spiders. Waited a week or so and saw absolutely no improvement. That was bad enough and I resolved to try another company the next time. But, that's not what really upset me - it's their continuing marketing calls for follow-up services and other "pitches." I have begged them to take me off their call list and promised i would never do business with them again if I got one more call. That didn't phase them and they keep calling. I don't know where they got their business plan but this stinks. There must be a state or federal agency that handles complaints like mine. They're abusing the contact information I gave them when I signed up for service.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$127
Response from Western Exterminator
Hi Member, I am very concerned about your experience. You will absolutely not get any follow up calls from our office going forward. I do see that you requested to not receive any calls in July and we clearly dropped the ball in noting your request. We provide courtesy follow up calls to let our customers know when it's time to get a new preventative treatment but obviously will not provide these courtesy calls if customers prefer to not receive them. Please accept my apology. Again you will not receive any further calls. David Kaylor Customer Care Manager
Mary W.
11/2011
5.0
pest control
+ -1 more
Jason, the technician, came in and treated the house thoroughly. He was a professional and left our house like it was before he arrived; spotless. Initially I paid him $240 and subsequently I've paid an annual fee of $69.
Description of Work: I used Alpha Ecological for pest control to the inside, outside and crawlspace under the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$309
JOANNE B.
10/2011
5.0
pest control
+ -1 more
They did a really good job, and their service is wonderful, but we still have carpenter ants. They came back for free and sprayed again either once or twice, but we do still have the ants.
Description of Work: They sprayed for carpenter ants and trapped some mice.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Western Exterminator
Hi Member, Thank-you so much for taking time to post a review. Please continue to closely monitor the activity. There is often what we call a “flushing” period after the treatments especially if you are dealing with a larger ant nest. It is actually a good sign because it means that their nests are being disrupted and they are in the process of dying. If you still see any ants 30 days after your treatment just give us a call and we will come back for a free re-treatment. Sincerely, David Kaylor Customer Care Manager
Sharyn H.
09/2011
1.0
pest control
+ -1 more
See above- FYI, they are the "Kings of Up-selling" Some of the services that they tried to sell me, (of course they were having a special and it was going to end soon.....) were highly over-priced when compared to similar services that I researched- BEWARE!!
Description of Work: I am planning on renting out my home, hence I finally decided to deal with the sugar ants that all Portlanders get every Spring. It wasn't ever really terrible, but I knew renters wouldn't put up with it, and I thought I'd get the benefit of it myself if I did it this Spring. Having done some research (pre-Angie's list member) it seemed like they were a good choice. WRONG. In essence, they started the end of March, I finally ended services with them yesterday as it's obvious the ants are still here. In the previous 10 years the ants were always limited to the bedroom and the bathroom- that's it- 10 years. When Alpha first came out, they put pink gel from a large syringe in the areas where I showed them the ants were coming from. The ants came in droves. I was told that this was good, as it meant they were taking the bait back to the nest(s)s, to give to the queen(s). I got that, understood. In fact, in the 10+ times that they've come to my home, I've gotten enough education on ants to have a Phd. At one point I called to say, "Hey I have a significant problem, you need to fix this now" and the customer service agent I dealt with argued with me as to how many times they had been there, (nice try Alpha, but I kept all of my receipts). When I made the "PLEASE don't talk to me about ant cycles I could have a Phd" remark, the genus on the phone had told the exterminator that I actually had a Phd in ants. The genus who came to see me was proud to tell me that he was the person they sent out to deal with "difficult clients". There is always a "reason" for the droves of ants (that had been found in my bedroom, my daughters bedroom, and all kinds of new and exciting places). When it's raining, it's because it's raining. When it's hot, it's because they're looking for water. Every time they came, it just got worse. I was told to cut off the branches over-hanging onto my roof- I did that ($350). Remove plants from around my home- did that. It was coming from my neighbors, I needed to call them and tell them to exterminate. The problem is no better now, (in fact I'd say worse) than when they started. They were punctual, I'll give them that. However waiting around for a 3 hour window time frame every time I need them to com? Not cool for single moms who have to go to work. With so many companies out there with better ratings why choose this one? However~ Thank you Alpha Ecological, if it weren't for your APPALLING job on my home, I never would've joined Angie's List:)
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$500
IAN S.
09/2011
5.0
pest control
+ -1 more
It was a one time deal and I don't have a contract or anything with them. I liked their price as they were running a $100 special. It is a plant base chemical and not a toxic chemical and that is something I liked. They met expectations thoroughly. They didn't disappoint or exceed but they did what I expected.
Description of Work: I used the service of Alpha Egological Pest Control about two months ago for preventive maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Deborah M.
08/2011
3.0
pest control, air duct cleaning
+ 0 more
They arrived promptly. They gave me a price for de-contaminating the air in my crawl space, as it was breached through two of my vent screens by an animal(s). They set up rodent traps in three areas (two outside) one inside my garage. I was a little upset about the cost of replacing a couple of crawl space screens and reinforcing one, as it seemed over-priced, but I really didn't have a choice. It needed to be done. A neighbor had gotten a MUCH cheaper replacement cost for his screens, and since I had used Alpha in the past, I thought the cost a little excessive. Two replacements $200.00/ one reinforced $25.00. Perhaps they should re-consider their price for that if other services are performed at the same time. I'm updating my information, in response to the provider's response. I stand by feelings that the screen replacement cost was excessive having had other services performed at the same time.
Description of Work: I used Alpha Ecological Pest Control to replace some screens in my crawlspace where animals had pushed two screens and were living in my crawlspace over the winter. They sanitized the air down there, set up a couple of traps outside and one inside the garage.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$600
Response from Western Exterminator
Hi, my name is David Kaylor. I am the Customer Care Manager here at Alpha Ecological. I'm very concerned about the rating you gave your experience with us. The $600 that you spent with us covered three different services. The rodent treatment was $199 and the full decontamination of the crawl space was $199. The price of the screen replacement was only $225. We do realize that different companies charge different prices but we are always very up-front with all of our charges and all of our work as you mentioned is inspected by a supervisor to ensure that the work is up to code. If there are any other concerns about the actual service that you received or the quality of the work, then we would certainly love to know. Please feel free to give me a call at my direct extension below. Thanks! David Kaylor Customer Care Manager (503) 241-5955 ext. 121
Barbara S.
08/2011
5.0
pest control
+ -1 more
This company was most courteous, professional and efficient from the minute I called to the end of the home service treatment. The gentleman that I spoke with on the phone was extremely knowledgeable and was able to schedule the service within 5 days of my call. When the service technician (Payton) arrived, he began with a thorough explanation of what he would be doing to erradicate our carpenter ants and the results that we could expect. He completed the job within 1 1/2 hours and asked if we would like to schedule regular maintenance - which we did. The cost was $418 - exactally as quoted on the phone. This is despite the fact that a few extra procedures were needed because we had a particularily bad infestation. The price also included $100 discount as quoted on the phone. Additionally, I received a follow up call today to make sure that my service was satisfactory. Thus far, I am very pleased with Alpha Ecological and would recommend them to anyone.
Description of Work: Spray and bate to eliminate carpenter ant infestation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$418
DEBBIE S.
06/2011
4.0
pest control
+ -1 more
We have a contract maintenance deal with them and they come out every three months to spray the perimeter of the house for carpenter ants. We've been pretty pleased with them. What we liked about them initially was again the fact that we have such a large area and a lot of wood around the house. We also have sugar ants on the interior of the house so it was ant control. For the most part it seems like there is somebody different every three months that comes out so I realize they are a large company. Some of the people are really good and kind of go above and beyond but some just do what they are supposed to do. Sometimes we don't even know that they've been here. I suppose the fact that we've had them for five years and we really don't see carpenter ants so that's why we keep them. I would recommend them. Initially their price was more because they did significantly more at the beginning. They are quite responsive because there have been times in the past that I have called and asked them to come out. They also call ahead of time when they are due to come in and send little reminders.
Description of Work: Alpha Egological Pest Control came out a month ago to spray the perimeter of the house for carpenter ants in the exterior and sugar ants in the interior of the house.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Tom L.
06/2011
5.0
pest control
+ -1 more
They technician was such a delight and knew his job well. I liked their services and will use the same in future.
Description of Work: I used the services of Alpha Egological Pest Control for pest control, about a year ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Neil C.
04/2011
5.0
pest control
+ -1 more
I like them because they suggested some structural work to be done. They told me to do it myself rather than them doing it because if they do, they would have to charge me. I would use them in the future.
Description of Work: I used Alpha Egological Pest Control for rat service. They took care of the rodents. They came in March. They come quarterly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike B.
04/2011
5.0
pest control
+ -1 more
They were recommended to us. They are very, very friendly. They took the time to show me where the bugs and ants would be. They looked around all over the place and didn't mess anything. They took out some spiders and told me how to get rid of mosquitoes. They looked at places where there were ant colonies. There were not hurried and thoroughly went around the property. They were very courteous and explained everything. Their price was okay, but I would rather have it cheaper. I had compared it with some of the other places. They were very professional. They even put some things on their feet when they came inside the house. I would definitely recommend them. We have them booked for three months.
Description of Work: We used Alpha Ecological Pest Control for pest control. We last used them for a complete treatment for ants.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Donna G.
04/2011
5.0
pest control
+ -1 more
It cost $259 and that covers the first two initial visits. I used them in another home when I had a really bad spider problem and I wanted them to spray for ants in our new house. They were efficient, they explained everything, and they even went down into the crawlspace to be thorough. I selected them specifically because we have dogs, cats, and small children. I like that they don’t have a standard contract and you don’t have to call them again, but they are only $59 a month if you want them to come out every month. I have used other companies before and they were much more expensive.
Description of Work: We have used Alpha Ecological for pest control.
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Service Categories
Pest Control,
Air Duct Cleaning,
Heating and Air Conditioning,
Pet Stores,
Dryer Vent Cleaning
FAQ
Western Exterminator is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Western Exterminator accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Western Exterminator offers free project estimates.
Yes, Western Exterminator offers eco-friendly accreditations.
No, Western Exterminator does not offer a senior discount.
No, Western Exterminator does not offer emergency services.
Yes, Western Exterminator offers warranties.
Western Exterminator offers the following services: Pest Control, Insect Control, Rodent Control, Termite Control, Cockroach Extermination, Ant Control and Bird Control