Water & Air Works The Water Store

The quality of the install was an A+, I lowered the rating due to the initial return on my call. This was 2 years ago so my memory has faded. It took a week or 2 before they called me back. But once Aron got involved it all went smoothly. Aron did the install and he did an excellent job. I had questions a week or 2 after and he came back out for some adjustments, no charge. Last December was one year and Duane came out to do the service, no problems very professional. I didn't expect to be charged $85. per hour including travel. $442!

I went into their facility off Minnehaha and waited over 10 minutes for help. The woman helped several men, two that came in after me while completely ignoring me. I said, "can you please help me? " and was told just a minute while the woman disappeared. I can only assume she felt my concerns were not very important. I then asked for a call back and left my info. Never got a call back. I was very irritated - I manage the upkeep of our properties and hardly think I am the only female customer they deal with. They were recommended to me by Addy Labs. Will never use them again.

Called Water and Air Works two weeks ago for an estimate for a new water softener. The receptionist said she would have have the technician call me for an appointment. It's been almost two weeks and I have never heard from anyone. lIn the meantime, I called Culligan for an estimate. A technician was here in two days with a very reasonable bid. He was even negotiable. I will make a post when the job is finished.

The repairman was punctual, and performed the work as needed. He disconnected the softener, moved it aside to allow the wood floor beneath it to dry out. He impressed me by throwing a small towel down on the floor to wipe up the water, however upon closer inspection later he didn't really do a thorough job of that. My dissatisfaction surfaced upon presentation of the bill. He charged $50 for parts (said pipe and 2 fittings), 1/2 an hour labor, which would be $42.50, but then he charged an hour's labor ($85) for the drive to and from my home from the shop. I hadn't needed any repairs for awhile, so perhaps this is standard procedure, but charging full labor rates for travel time seems over the top. I would use this company again in the event that no other was available, but the bottom line is that high charges would be expected. My repairman said that the girl in the office had stated that they would charge for the trip out, but I don't believe that was mentioned when I made the appointment.

They did a really good job. They came when they were called. The serviceman was very, very nice. They did a nice job. I would use them again.

The overall experience is excellent. We have been using them for five or six years. They always call and they always do their job. They are very professional. They are here when they say they will be. I will continue to use this provider.

They did good work but their price came in higher than what they said. It took longer for the job than what they told me it would be. The material for the piping is not the same as the rest of the house. I was happy once we got it in but it took longer than what they said.

Contacted the company and received a quote by email. Price was approiate for the system. Scheduled a time for installation. Installers showed up on time. System seems to be working great. Aaron at Water & Air Works followed up with a phone call in a week to see how things were going.

Things did not go very well. I had personally obtained a written bid from Aron Jacobus, one of the members of this company, for a reverse osmosis water filtration system. The bid was for $550, almost $200 less than the bill of $750 that my husband was asked to pay when the final installation was done (while I was out of town.) The extra charges on the actual bill included a $120 labor charge that was never mentioned nor included in the written bid, and other surprise charges: a $10 trip surcharge, plus another $56 that I have no idea what it was for. Needless to say, receiving a final bill that was more than a third higher than the written bid was a shock! We would not have done this project if we had known what the TRUE final cost was going to be. The installer also had to come back twice, because they sent him with the wrong spigot on the first occasion. That mistake might not seem huge--they had simply failed to verify that what the manufacturer had shipped was what they were supposed to bring to our house--assuming that the order was correct. Unfortunately, having to come back a second time meant my husband, who had not been involved with the bidding process, had no way to challenge the "add on" charges. In looking back at the order from Water and Air Works to the manufacturer, which the company shared with us, I also felt that Water and Air Works was not clear in how they specified the part number, ultimately resulting in the second trip. Now that the filter is installed, it works fine. And the installer was very efficient, neat, and professional. So those two good factors should be considered if you decide to work with this company for any of your improvement projects.

WE ARE PLEASED WITH THE WATER SOFTENER AND WATER FILTER TREATMENT SYSTEM THAT WATER AND AIR WORKS INSTALLED. NICE COMPANY TO WORK WITH. THE SYSTEM HAS WORKED TROUBLE FREE.