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Top Notch Carpet Cleaning

Carpet Cleaning, Upholstery Cleaning

About us

Local owner-operater with one employee carpet cleaning team serving entire Clark County. For quality insurance James Marsh (the owner) or his employees Justin with 7 year experience will be on every job so you can rest assure we will do our best to get you to become a lifetime customer and not a one time sale. We prides ourselves to give your our commitment to each and every one of our customers, providing unparalleled customer service using the highest-quality van mounted equipment and the very best cleaning agents. James and Justin believes their customers are our greatest asset, and is committed to serving your needs. Go to www.bestvancouvercarpetcleaning.com for more information or an instant online price quote. You can also call or text 360-768-8499.

Business highlights

27 years of trusted experience

Services we offer

Carpet & Furniture Steam Cleaning & Deodorizing

Services we don't offer

Clean High-Rise Condo's.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9649 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 151-175 of 649 reviews

Patricia N.
02/2014
4.0
carpet cleaners
  + -1 more
Did a good job with cleaning but I have permanent imprints where the furniture legs sat. I didn't leave the furniture in one place for days so I'm not sure why that happen.
Description of Work: Cleaned a wool carpet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Top Notch Carpet Cleaning
I can't find your phone number so I'm hoping you see this. I'm not sure why this happen and if the furniture implants was in the carpet before I cleaned it or if it happened just after I cleaned it. To help get rid of furniture imprints you can take a steamer and a very soft brush. When the steam is hitting the carpet go over gently with the soft brush. Be very careful because wool carpets does not like heat so you have to be very careful using the steamer. If the pad is crushed where the furniture legs sat this may not work. Also sometimes the carpet fibers are so crush it does not matter what you do. That does not make sense to me since you said the furniture did not sat on the carpet long. I always like a challenge so please call me and I will come out free of charge to see what I can do.

MELISSA W.
02/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
I have used Top Notch several times and have even recommended them to realtors in my neighborhood. James Marsh does a fantastic job. He is on time. The price is as quoted. He even did an area rug in my TV room without charging me extra for it. He was on-time; explained everything to me; took his time; and left my house spotless. First class job and guy.
Description of Work: Cleaned and deodorized carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

Debbie S.
02/2014
5.0
carpet cleaners, house cleaning
  + 0 more
He arrived on time, and did a great job.
Description of Work: The did a great job cleaning my family room and staircase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jacklyn S.
02/2014
5.0
carpet cleaners
  + -1 more
I am extremely happy with Top Notch Cleaning. James went out of his way to service my rental property and did a great job. I called him a few days later and ask if he could come back and give a little more attention to an area and he was there within a couple of hours. James offers outstanding customer service and does a fanatic job. I will be using him for my rental and my personal home for any future carpet cleanings. Thank you James for the wonderful service!
Description of Work: Cleaned my rental property carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Gail F.
02/2014
5.0
carpet cleaners
  + -1 more
It was really good. It was nice. He did a really good job. It was very reasonable. He moved the furniture for us and they were great.
Description of Work: I used the Big deal and carpet cleaning service of Top Notch Carpet Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Tara D.
02/2014
5.0
carpet cleaners
  + -1 more
Very professional, willing to go the extra mile. I was so happy, I have already used them again!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Robert S.
02/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They did a really good job. He was very helpful. He took extra steps to explain to us what he was doing. It was a good experience. It was all very timely and worked fine. I think we went a little bit above and beyond than the "Big Deal".
Description of Work: I used the "Big Deal" that I purchased for the services of Top Notch Carpet Cleaning. They sanitized and cleaned two couches and the living room floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gerald G.
02/2014
5.0
carpet cleaners
  + -1 more
Very professional and fully stood behind their services
Description of Work: Cleaned carpets, 3 rooms stairs and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

JOHN O.
02/2014
3.0
carpet cleaners, floor cleaning
  + 0 more
1. Refused to remove heavy dirt from wall-to wall carpet in family room. We got rug spot soil remover from grocery store and removed deep soil ourselves. 2. Left streak pattern on familyroom carpet. Had to insist that he return and reshampoo carpet and remove multiple streak lines which he did the next day.
Description of Work: cleaned carpets

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$99

Response from Top Notch Carpet Cleaning
I'm really surprise to get such a bad review from you. I try my hardest to get all "A" rated reviews and this review get's to me some because I try so hard. I remember this job completely because there were problems. I remember the carpet was really soil and stained up when I started cleaning. I cleaned the carpet to the best of my abilities and when I was done the carpet looked good. I explained that since there were a lot of stains in the back of the carpet and in the pad that I may need to come back and clean it again. I always tell everyone if theirs a problem please call me back and I will gladly come out free of charge and clean the problem areas again. I average around a 1 percent call back ratio so it's not the norm but it does happen. Customer called back that evening saying the carpet looked ruin. He said it looked way worst than it did. I never received such a bad complaint so I rearrange my schedule so I could be at his house first thing in the morning. When I walked in I didn't understand why he was so upset at his carpets. The streak pattern he had on the family room carpet was from my wand going back and forth. The same lines you would get from vacuuming your carpet with a vacuum. (This comes out by walking on your carpet or if you want you can vacuum after it dries to put your own lines in it) some carpet get these lines more depending on the fiber type and plushness of the carpet. I explain to him what the streaks was from and I thought he understand. To make sure he was happy I re-clean the family room carpet using a straight up and down method instead of the chop stroke method to remove the lines. Also I would never refused to try to remove heavy soil-stained up carpet. I will attempt anything. Because of this sometimes on heavy soil-stained up carpet there could be problems with dirt and stains coming back to the top of the carpet during the drying process. There's two ways to redo a job when this happens. First way is to try to get as much of the stains out as possible and go over the stains a bunch of times. This removes as much of the stain from the carpet fibers as possible but still does not remove it from the back or the pad. The other way is to go over the stains very lightly using the least amount of water possible. Most stains if they come back will come back in the drying process so the faster it dries the less chance you have for the stain to come back. During it this way may not remove as much of the stain but will look better on the surface. This customer had 2 big stains that came back. I went over the stains a bunch of times until they looked like they were removed. I always have the customer inspect before I leave and I don't leave unless the customer is happy. I'm guessing what happen is after the carpet dried some of the stained up area came back from the pad or back of the carpet. If you go over lightly with a spot removal sometimes the stain won't come back because it dries quickly. This is because the stain does not have a chance to come back in the drying process because it dries so quick. I do this if I get a stain coming back more than once. I go one step further and put a big fan on the stain and wait until it dries before I leave. Please look at all my reviews before deciding if you want to use me or not. I currently have over 400 past Angie's List reviews and way over 200 current Angie's List reviews which is a lot especially for a small one-van carpet cleaning company.

Julie S.
02/2014
5.0
carpet cleaners
  + -1 more
This was the 3rd carpet cleaning service that we've hired in the last 3 years, and Top Notch is the only cleaning service that I would hire again. The carpets dried in only a few hours as promised, and were very clean without any residue. Best carpet cleaning experience yet!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Nancy H.
02/2014
5.0
carpet cleaners
  + -1 more
Provider was extremely kind and cooperative and did a terrific job. I enjoyed having him in my home.
Description of Work: steam cleaned carpets in three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Darla M.
01/2014
5.0
carpet cleaners
  + -1 more
James was absolutely amazing! The carpet turned out beautifully and he was extremely conscientious about his work product Very friendly and professional. I would definitely call James again to clean our carpets.
Description of Work: Cleaned five areas of carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Benjamin F.
01/2014
5.0
carpet cleaners
  + -1 more
It was outstanding service. They were very punctual. It was excellent value. They went over and above expectation.
Description of Work: I used the "Big Deal" that I purchased for the services of Top Notch Carpet Cleaning. It was for three areas of carpet cleaning and deodorizing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Adam H.
01/2014
5.0
carpet cleaners
  + -1 more
He did a great job. The carpet looks great, and the work was done quickly and on time.
Description of Work: Cleaned the carpets in our family room, bedroom, and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Roger K.
01/2014
5.0
carpet cleaners
  + -1 more
He showed up on time and was very knowledgable. He also did some extra work at our requests. He was very efficient and professional with his work.
Description of Work: We purchased a deal for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JESSICA M.
01/2014
5.0
carpet cleaners
  + -1 more
It went great-- scheduling was easy and they showed up on time and did a great job. They were friendly too.
Description of Work: Cleaned carpet in two bedrooms and basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Pat & Mary S.
01/2014
5.0
carpet cleaners
  + -1 more
Top Notch seemed to do a good job. Arrived a few minutes late, stating he tried to call but had some incorrect contact information. He got right to work. He did seem to know about carpets and explained what to expect. These are older carpets and it looked great when he was finished. We have a couple of rentals, and would use again.
Description of Work: Carpet Cleaning 3 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Chris H.
01/2014
5.0
carpet cleaners
  + -1 more
Top Notch did an excellent job. Definitely, the best service I have had over the last 10 years in the Portland area. In addition, the owner was friendly and very responsive to my particular requests. Will definitely use again.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle P.
01/2014
5.0
carpet cleaners
  + -1 more
Excellent results, timely and exceedingly professional. I will use again!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Paula L.
01/2014
5.0
carpet cleaners
  + -1 more
James arrived on time, did a great job, including moving furniture (not the sofa), and asked me tyo inspect the work before he left. I would definitely use James again.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

warren W.
01/2014
5.0
carpet cleaners
  + -1 more
James showed up on time. Walked thru the house with my wife and I and explained what he was going to do. He met and exceeded all our expectations. We would recommend his services to all of our friends.
Description of Work: Cleaned carpet in three rooms and two hallways

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

TRACY S.
01/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Cleaned carpets in 2 rooms and 1 area rug.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Amy R.
01/2014
5.0
carpet cleaners
  + -1 more
He does a great job, and is always professional and polite.
Description of Work: I've had him come every year to clean my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Tyler A.
01/2014
3.0
carpet cleaners
  + -1 more
They were great and very fast. They came over and we didn’t stay, we left but they were finished within half an hour to 45 minutes and the carpets were cleaned. The people who own the home before we bought our home had a dog and my husband says he can still smell the dog’s smell. We paid extra for the pet neutralizing stuff. The carpet was clean and it looks nice. We just decided we were happy enough with it. I wouldn’t say it was bad but it wasn’t extraordinary either. Their price was good. I was pleased with the price but I would like to have the quality to be there also. Their responsiveness was good. They were really quick and very good at customer service. I didn’t have any problems with that. He was there on time. He was professional.
Description of Work: I purchased a Big Deal coupon from Top Notch Carpet Cleaning to clean our carpets.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0


Tyler A.
01/2014
3.0
carpet cleaners
  + -1 more
We were trying to get rid of the smell of dog from previous owners. This particular service wasn't really of any use to me.
Description of Work: Carpet cleaning and deodorizing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$99

Contact information

12607 NE 13th Way, Vancouver, WA 98684

http://bestvancouvercarpetcleaning.com/

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning

FAQ

Top Notch Carpet Cleaning is currently rated 5 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Top Notch Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Top Notch Carpet Cleaning offers free project estimates.
Yes, Top Notch Carpet Cleaning offers eco-friendly accreditations.
No, Top Notch Carpet Cleaning does not offer a senior discount.
No, Top Notch Carpet Cleaning does not offer emergency services.
Yes, Top Notch Carpet Cleaning offers warranties.
Top Notch Carpet Cleaning offers the following services: Carpet & Furniture Steam Cleaning & Deodorizing
Clean High-Rise Condo's.

Contact information

12607 NE 13th Way, Vancouver, WA 98684

http://bestvancouvercarpetcleaning.com/

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM