Security Professionals LLC

Installed alarm system, but in the end, I've had nothing but troubles with the system from day one. What the initial survey told me as to what I would get, verses what I got were very different. Technicians don't know the equipment, and my house is more of a learning experience to them than providing a system that works trouble free.

They never showed at the scheduled time. I called and was told that the gentleman was on his way. He still never showed and never called. I am looking elsewhere for this service.

They did a great job for us. They gave us the security system stickers to put in the yard and on the windows. They were very nice. They left a manual and DVD for us, along with a business card to call if we have questions. George was great. He was very prompt, professional and organized. I highly recommend them due to their patience and professionalism.

The service was excellent and professional from the salesman to the installation.

Tom Livengood, sales rep for Security Professionals recommended a microwave system to export the video from the cameras in the barn to the house. He said several times that the Company had over 50 years of experience. They drilled several holes in the front of my barn. They kept moving the microwave transmitters as they could not achieve a good picture. Finally, after my barn had numerous holes across the front, I wrote the microwave company and asked several questions. (I wrote the manufacturer, not the contractor) We learned that these microwave systems were not to be installed against metal backing. My barn is metal and the roof of my house is metal. This company took NO responsibility for their actions. In the meantime, they sent one of my microwave systems back to the manufacturer saying it was defective. Once they received it back they wanted to reinstall a rebuilt system on my barn for the same price. I had to take them to Small Claims Court as they kept billing me in whole and threatening to turn my account over to a collections agency. The District Court of Clark County awarded me $1,689.00, in Case No. 32244, dated 3/19/10 for the damage to my barn. I also want to point out that their math was incorrect on their Invoices. They kept using a higher tax amount than the percentage they indicated on their invoices. This Company never came prepared to do the work. They always had to borrow a ladder from me. They told me the job would take 2 days. I finally had to kicked them out of here after 7 days. They placed the wiring so that it is extremely obvious what it is for. They did not use any conduit to protect the wiring. The cameras in the barn are simply plugged into the electrical outlet just inside the 2 doors. They forgot to put the legs on the DVR so it overheated. I lost my internet connectivity a couple of times. I found that their monitoring service didn't even know when I wasn't connected to them. They did not have any alarms to indicate our separation. The workers steadied themselves on the side of my house by holding onto my gutters. This resulted in 4 placed where the gutter was ripped off the nail, so I have big holes in my gutters. They did not place the DVR where I told them. They drilled extra holes in my house which we had not discussed, and did not place the equipment where I told them. Security Professionals LLC, was the worst contractor I ever hired. In summary, I do not recommend Security Professionals LLC of Vancouver, WA. They will tell you they have over 50 years of experience, but I promise you I could have done a lot better job myself. Yes, I wasted $6,039.00, and had to hire another contractor just to do the job right. I would never believe a word this company says.