RROC Exteriors - Vancouver

I recently got an estimate for siding. The person who did all the measurements and communicated all the pricing and product information was extremely knowledgeable. Still getting estimates from other companies, but RROC is definitely a contender.

RROC installed a new roof on my home.

I hired RROC to rebuild my garage roof. They didn't come or contact me for any of the three different weekends I was told I may expect to have work done. I called around the time they said to expect them at latest, but they still didn't have an ETA. As I was leaving town for the weekend, they called after I had left, to tell me they would be by in morning. I was out of cell service. When I returned, I had a few messages from them asking me to call back, because they had run into some major problems with my roof. By the time I returned home, I found my entire house to have a new roof instead of just the garage. I was also charged over $5600 more. Then my monthly payment went up $58 from what I had originally agreed on. I was pretty upset about being charged for work that I didn't ask to have done and without consent. I was also frustrated that I wasn't notified they would come until less than 24 hours prior, because big decisions were made for me since I didn't have cell service for them to get permission to continue on after finding a lot of problems. I expressed my concerns to a few different members of the company. I sent an upset email, some texts, and phone calls. They were all quick to respond and take time to see me in person and explain everything. My house is 100 years old, my roof was made with ship lap, and they couldnt redo the garage without anything to attatch it to. When I wasn't reachable, they stated it would be worse to just leave my house with no coverage until whenever I came back, than to go ahead with rebuilding the roof. Atleast that is my understanding. I honestly still dont understand it all but I have a totally rebuilt roof now, with a lifetime warranty, and the total cost is pretty average ($26,000+). I voiced my issue with the increase in unexpected charges, and I refused to sign the new contract that was presented. I declined several offers of ways to finance the new total charges. Every single person involved, regardless of how difficult I was being, was highly professional, kind, understanding, and patient with me. Three different employees came to my home and spent hours speaking with me about my concerns, until a new contract was worked out between them and what I felt comfortable with. I felt very heard and understood. The work was completed in 2 days. They cleaned up any mess left behind. The roof looks amazing. I am very happy with RROC.

The sales person at first was awesome.. then we signed the papers and he was then absent. The promised timeline was not met and RROC was less than responsive or helpful in communication through the whole process. They use a third party installer who didn’t speak English which made it very difficult to point out that windows were installed crooked, doors didn’t close properly, and a slider wasn’t even installed completely. After I denied payment they sent the installer back out to “fix” the issues but again the language barrier proved difficult. The exterior of the windows looks acceptable and they seemed to seal it up good however the inside was a different story. After the installation was “complete” I had to, out of pocket, have the trim work inside the house done (fortunately I am capable of performing the work in my own but still a very large additional cost on top of the window cost). In the end I am glad the windows are replaced, would I use RROC agin.. no.

I found them on Angi and Jacob contacted me immediately and his walk me through the entire process. I have been very confident and comfortable throughout the whole deal.

I would highly recommend RROC! They where professional and finished quickly. Jared went above and beyond to assist me. They even removed and disposed of some shrubs i hated.