Nickelsen Home Inspections, LLC

I could not believe the disrespect this company showed to my family and my home. We were asked to vacate while the inspection was performed and I regret complying with the request. My washer and dryer which had clothes in it was run as I was notified on my phone the cycles were complete, ruining a couple items of clothing. When I returned home I found my backdoor unlocked, both side gates wide open, the small garage door open, and a note that the radon test was going to be for 5 days not the 2 agreed on. My home is always locked up and they left it wide open to whomever wanted to help themselves to everything I have which includes personal documents, firearms, computers etc. And they enabled my dog to get out of the yard. This is highly unprofessional and horribly disrespectful. If you value your home and what it contains I recommend hiring someone else.

The inspection went well. However, the inspector left his watch at the property. When he returned to get it he engaged in a conversation downplaying one of the defective items he found (a broken seal in a slider). He told the seller that it was just starting and would take at least ten years before it would be a proble. He negatively impacted my ability to negotiate fixing the proble. My greater issue is with my conversation with the owner. He was hostile and rude and raised his voice when I said I would handle it in this manner. He stated "go ahead and threaten me, you aren't the first." Buyer beware. He was so unprofessional.

unknown

We just finished with our home inspection today. Overall we're very happy with the services received from Nickelsen. Chase completed our inspection for us. He arrived about 30 minutes late, however the market has been nuts, so I'm not surprised the company is so busy. They were able to fit us into the schedule with about a week's notice which is great considering how busy most inspection companies have been. Luckily we weren't in a time crunch when Chase arrived and he never seemed to rush through the process. He was very informative and communicated what he was doing throughout the inspection. This is our first home purchase so it is reassuring to have someone explain what they're doing the whole way through. We had the reports in our inbox before we even arrived back home which is great when you've faced a lengthy build process and are anxious to get into your new home. I would recommend them for any home buyer!

All went well and on time and was really helpful in completing the housing arrangements. I think he in experienced and pragmatic.

We were very pleased with our home inspection performed by Nickelsen Home Inspections LLC. Our inspector Kurt was very professional and supplied us with a detailed report including photographs documenting the needed repairs. We were impressed with his communication and follow up. After one year, Kurt came back out as promised for a follow up inspection (for our year warranty).

Steer clear unless you like being talked to like a child. This guy Justin did a fine job on the home inspection I'm sure, just like the majority of other home inspectors out there, but he shouldn't interact with customers. He's an arrogant p****. Went on and on about how he tells his clients what to do and how they never listen, and how he doesn't know what's wrong with them. Nice way to bash your clients to another client, we were amazed at his attitude.

Yet again, absolutely fantastic service all around. We first used them 2 years ago based on a high recommendation by our realtor and were really happy with everything. Now we used them again and were just as happy. They were very professional, scheduled an appointment right away in our tight timeline, completed a thorough inspection and had the full, extremely detailed report with a lot of pictures to us in less than 24 hours. And all this at a very reasonable price. Their comments and suggestions in the report were extremely helpful and easy to understand. We'll definitely use them again and highly recommend them to everyone we know.

The website says they perform inspections all days of the week. When I requested a weekend inspection to work around my and my renter's schedules, I was told that not only do they not perform inspections on the weekend, but they'd have to make a special exception to do an evening inspection.

good

I used Nickelsen Home Inspections based on a recommendation by my wonderful realtor and I was very pleased with the entir process. Justin was right on time and did a thorough inspection, giving me th report right on the spot. The whole process took nearly a couple of hours for a 2200 sq ft home and the report. He summarized the areas of concern and explained everything to me and even answered my follow up questions into the evening hours. He was very responsive via email as well and also emailed me a pdf version of the full inspection report. I really appreciated Justin's thoroughness and professionalism and highly recommend Nickelsen Home Inspections.

unknown

Both inspections exceeded our expectations; Justin was extremely thorough and entertaining to boot. Based on the findings from the first inspection we declined to purchase the home, and remain grateful to him for saving us from purchasing a home that had more wrong with it than we ever could have imagined. When we found another home to purchase, we knew there was only one person we wanted to inspect it, and again he did not let us down. Our inspection was thorough and seamless - but in addition to a thorough, high quality inspection, the customer service is also exceptional. We had a sewer scope by another company simultaneous to the home inspection, and when the service provider was unable to reach us for payment, Justin wrote him a personal check for us and allowed us to pay him when we paid for the inspection. When the current owner of the home came home earlier than expected, Justin declined to review the report while she was there, and instead reviewed the report over the phone until after 9pm in the evening. We move into our home in a few short weeks and are very confident that we are making a fully informed purchase, thanks to Justin at Nickelson Home Inspection. Thank you!

The crawl space was the main thing I wanted inspected but he did not get into the crawl space because he said it was too small. He just looked inside and said it was alright by the smell. He spent a lot of time on his computer doing his reports, but I did like the report I got, it was very detailed.

Inspector showed up and conducted a walk through of the home and provided a subsequent report on findings. Concerns over the quality of the work include: 1) After purchase, outlets they had not tested proved inoperable. While the inspector stated once on site that he was not testing any outlet that was not easily accessible (i.e. if an outlet was behind a chair, couch, dresser or bed the inspector stated he would not test it), even some of the outlets that were accessible during the inspection were not tested and proved inoperable. There was at least one expensive outlet missed in particular. 2) The inspector indicated during the inspection, once on site, that he was unable to completely test most of the most expensive systems in the house. Specifically neither the AC nor the heat could be tested in 65 degree weather, which is the predominant weather in the entire PDX metro area, nor could the roof. Apparently the roof could not be closely inspected due to the presence of some portions at a pitch of 5/12 or greater, which was his estimate of the pitch. The inspector could not find the filters for the heaters, but failed to note this in the report. There was no advance warning that they would not test these systems. Had we known this, we would have selected either a different day (i.e. not +/- 65 degrees outside) or a different vendor (i.e. one that has the ability to walk on roofs with slopes). 3) Misses in the kitchen: the door to at least one cabinet was not properly hung (i.e. it comes off), tip-out shelves under sink and stove have no bottoms and drop through to shelves below, and the soap dispenser in the sink is broken. 4) Misses in the office: warping of the door of built-in office furniture, even after we pointed out that the glass was missing from the cabinet door. Also missed that the outlet under the desk, the one designed to power a computer at the desk dose not work. When we hire professionals to conduct inspections we expect through inspections. Of the four homes we've purchased over the years, this inspector seemed by far to us to be the least through. Their report also seems to be full of boilerplate text, portions of which were literally copied directly from other sources, which is mostly not a problem, but really underscored the boilerplate nature of the report to us. We would not use this provider again, and will not recommend them to others due to the issues listed above. They are probably not the worst in the business, but I'm confident there are better inspection services available out there (at least better than the inspector they sent for this job).

Kurt was very thorough and professional. He gave us a detailed report and a clear explanation of his findings. He answered questions along the way and gave us a good sense of what needed to be done in the house. He provided information at the right level of detail so that we could make a good decision about our home purchase. I would recommend him to anyone in search of a home inspector. His style of communication shows that he is very experienced and very attentive to his clients' needs.

I contacted Justin from Nickelsen Home Inspections after hearing of them from a real estate agent and checking out their website and reviews. Justin responded immediately and continued to be responsive and timely throughout our business. He was very clear up front that he wouldn't schedule an inspection until we knew for sure that the utilities were on in the home. This turned out to be a good call as it took several days longer than originally expected. Justin arrived early, was very thorough and used the latest technology to provide us with a comprehensive report. We had access to an earlier inspection report done on the home and Justin found and documented multiple issues that that the earlier report overlooked. Justin was friendly yet bluntly honest and was a strong advocate for us, the home buyers.. He did his job neatly, methodically and with a great sense of humor. We were able to use the lengthy, photo laden and detailed report that Justin produced the following day to negotiate a significant reduction in the final price of the home.

KURT IS ALMOST ALWAYS REACHABLE BY PHONE AND IS ABLE TO GET THE INSPECTION DONE WITHIN A COUPLE OF DAYS. I HAVE WORKED WITH SEVERAL INSPECTORS AND BELIEVE HE IS THE BEST. HE IS VERY THOROUGH AND PRINTS THE INSPECTION REPORT ON THE SPOT.