METRO OVERHEAD DOOR INC

Metro was kind, courteous and totally professional. I’d recommend them to anyone, an I’m a hard man to impress.

The tech man arrived promptly and did a thorough check of all parts of my garage opener system. Friendly and very knowledgeable. He also gave me instruction on resetting my pass code and advice on simple maintenance.

They were responsive they came the same day. After the repair everything was good

Smoothly and fine. We had this done 8-10 years ago and are just now completing the review. We have had no problems with the door at all. So, the work was very well done with no followup problems.

It was very straightforward. Owner was easy to deal with. Price was reasonable.

I called late today thinking I would be happy/lucky to get someone out here this week. Judy with Metro had Nathan at my house just a few hours after my call! I was very concerned about the garage door key pad security due to ex-boyfriend having programmed original code and expressed that to Judy when I called. She reviewed the schedule and she would have someone out either this afternoon or tomorrow. She then called me again and stated Nathan would be out within the half hour. Nathan was prompt and efficient. He re-programmed the key pad and then inspected and serviced my garage door. I am very pleased with Metro and will use them in the future. Unbelievably prompt service from any type of business!

Never a breakdown in communication and were always there to answer any questions. Technician was on time, quickly installed the new door, keypad, and opener and was very helpful in programming everything and walking me through the operations. Couldn't be happier!

The estimator arrived on time and was knowledgeable. He provided an estimate later that day. We decided not to make the garage door change because of the price. It should be noted that the garage door was an old design and a replacement pane would have to have been custom fabricated.

Car was inside garage. Needed the work done quickly and they scheduled the repair for the next day. Technician also serviced and lubed the door, checked its operation.

arrived on time, cheerful, informative and did an excellent job. the doors no longer clickety clack when opening and closing!!!

I was really happy with him. He showed up on time, finished on time, his price was reasonable and he did a good job.

Bob installed the door as scheduled. All went well.

Several months ago - the spring on our old automatic garage door broke. We had had Metro out the year before to replace the motor on it, and he had done a very good and quick job. So we called him again and he fixed the spring. He does a good job. He is on time. He is reasonable. He is pleasant. He is fast and leaves no mess. I think he is excellent. I have his sticker on the door and would call him again if anything goes wrong. I can't remember the date - spring of 2013. And I don't remember the cost - except I felt it was very reasonable at the time. Also - with the garage door stuck - it was great that he made our appointment fairly quickly and it was all done the next day.

Our experience with them was excellent. I called them because the company I usually use could not come out for a couple of days, so I went on an add from the yellow pages and chose Metro Overhead which turned out to be a conglomeration of companies, so the people who actually came were from Aloha Garage Doors, even though I called Metro. But I was very pleased with them. They were able to come out the very next day, so that is why I chose them. My garage door is working great.

The only reason I went with them is because the other two companies that I had got quotes from use the Genie garage door opener and I did not want that one because I had heard a lot of bad reviews about them. And then I found out from Metro, who does Chamberlain garage door opener, that Genie has just changed all of their mechanisms and everything and they are not trying to upgrade or anything. And I have heard a lot of bad things from people who use Genie, so I went with Metro. And I have to say that I'm really pleased; they did an amazing job. They had to take the old garage doors out and put the new ones in. I was very impressed; the gentleman was very knowledgeable. After forty years of marriage, I'm just having to begin learning to do things on my own so I was a real pest; I sat the whole day out there with him asking questions and he was very tolerant. I really appreciated that.

Metro Overhead Door sent someone right away to replace the gear/sprocket assembly on our garage door when it stopped working on a very cold day.. Thankfully they came quickly. Michael, the service person, was very friendly, helpful and efficient. He fixed the door in a timely manner. oiled all the hinges and then, showed us how to engage and disengage the door whenever we wanted to. The door is working great and thanks to Metro Overhead Door, we have peace of mind. The charge was very resonable and on top of that, Michael even gave us the senior discount.

They came out on two occassions. Both time they worked very quickly. I thought they did an excellent job.

Had another company come out and charge $39.00 to tell us they could repair it for between $550 and $800. Having worked with Metro on commercial buildings I have wired, I thought I would call them and see what real pros would charge. After talking with them on the phone the quoted me $275 to remove the old torkmaster (Ha,Ha) springs and replace with a high cycle center coil spring. In and out and did a great job.

The 20+ year old door works like new. All questions I had were answered.

They were fast and they had it done the same day. The guy was good.

Working with Metro Overhead Door was a pleasant experience. They were very friendly on the phone. I was given a reasonable quote and I got a prompt appointment for the work. The person doing the installation arrived on time and completed the work in less time than estimated. He did a fine job and was courteous.

I called and the repairman was here in about 40 minutes, and it wasn't an emergency. He was professional and explained the problem, so that next time, we could try to adjust the door ourselves. He also explained the reason for the problem.

Called this morning. They set an afternoon apt and were right on time. The technician was professional and worked quickly. I can't ask for anything more!

Excellent! Gary arrived a bit before the scheduled time window and immediately ascertained the problem, which I had not so when he came he thought he might be replacing several panels and hinges based on my assessment. One spring was broken but he advised that replacing the other now might be wise given that the second one was likely to break since the first already had and I would save the second service call. I agreed so he replaced both springs, one of which had been broken long enough that three hinges needed to be replaced and one panel of the door is damaged, but that panel is no longer being made so cannot be replaced. The only alternative is to replace the entire door, but Gary said I would lose nothing by not replacing it now but waiting to see if the damage stretches or just remains a fairly minor cosmetic issue.

This is why I am writing this accolade about this company: I called early evening for an emergency service call. We were advised of the extra cost to do an emergency service call BUT the man on the phone advised us about how we could disconnect our garage door so we could get in and out of our garage. Then the next day they called and scheduled an appointment; came out when they said they would and provided options to remedy the situation. Work was performed well and on schedule. We were having problems getting our cars programmed to open the doors and we then had problems with the remote. These were all OUR doing, not the company's. Metro Door came out twice to assist us to get everything up and running and they did so being very pleasant and easy to talk with AND did not charge us! This is a great company and I am a very satisfied customer!