Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

MASTERFLAME GAS & HEARTH

Natural Gas Lines, Fireplaces, Water Heaters,

About us

We sell, install, and service gas fireplaces, gas water heaters, tankless water heaters, and gas lines. We also retrofit seismic auto-shutoff gas valves to homes in the event there is an earthquake. We pride ourselves in doing it right the first time with customer satisfaction our goal. Visit our website at www.masterflamegas.com or call (360) 600-6388.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

INTERIOR & UNDERGROUND GAS PIPING. SELL & INSTALL GAS FIREPLACES, INSERTS & STOVES, GAS LOGSETS, GAS WATER HEATERS, TANKLESS GAS WATER HEATERS, PELLET STOVES & INSERTS. WOOD STOVES & INSERTS

Services we don't offer

PROPANE SALES.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

3.913 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
8%
3
0%
2
0%
1
38%


Rating CategoryRating out of 5
quality
4.1
value
4.1
professionalism
4.0
responsiveness
3.4
punctuality
4.0
Showing 1-13 of 13 reviews

Reese M.
10/2020
1.0
fireplaces, gas leak repair
  + 0 more
IF YOU WANT YOUR WORK PERMITTED, STAY AWAY. First of all, Jim was a nice guy and was pleasant when he was on the job. I don't often leave reviews and I like to give people the opportunity to make things right but Jim and Masterflame displayed gross negligence in the handling of our project and an utter disregard for us as customers by avoiding the permitting process. ---------- SUMMARY Jim and Masterflame decidedly chose not to permit our new gas line. After we asked him about it, he avoided us and lied to us for TWO MONTHS before finally taking care of it, during which time we could not move forward with our fire pit. There was a two-week stretch, in fact, where my Project Manager was concerned about Jim's safety because he was not answering any phone calls, voicemails, or text messages. When we got ahold of him (all seemingly well), Jim took zero responsibility and blamed the entire delay on someone else. When asked for some sort of financial relief he said he'd waive the charges for all the trips he had to make out to our place (trips he wouldn't have had to make if he did the work appropriately the first time). Jim and Masterflame never would have permitted the gas line if we didn't force the issue. ---------- FULL STORY Masterflame was a sub for a large landscaping project we did this summer and they ran a new gas line for us. THEY DID NOT PLAN TO PERMIT THE WORK. Jim dodged the question when asked if it was permitted before finally admitting that it wasn't - it was apparent that he still was planning to complete the work without ever contacting the City of Beaverton. Huge red flag for me; I have no idea how this isn't a standard practice. I don't think a gas line is something to mess around with. Around late-July he begrudgingly agreed to file for and get the work permitted. Great. For me, that would have solved the problem - admit a mistake, fix it, and we can all move on. August came, still no permit or schedule with City of Beaverton...3 straight Wednesday's I was told City of Beaverton would be there (I suppose that's what he was telling my Project Manager) but they never came. Finally, after I continued to bug my Project Manager since this was delaying our ability to complete our firepit, the City of Beaverton showed up on September 8 (the Tuesday after Labor Day). We were told City of Beaverton had been extremely backed up and that was the reason for the delay - a completely believable situation given COVID and current state of many businesses and organizations. I commented to the inspector about how busy he must be with the back-up at the City and he looked at me confused...they turned the permit around same-day (September 4) and came out for an inspection THE NEXT BUSINESS DAY. They aren't delayed due to COVID, especially for what he called a "simple inspection" like ours was. Jim flat out lied to us. It took him over two months to turn around a simple request to permit his work. Once he finally filed the permit, it took two business days to have everything complete and we could all move forward. Clearly gross negligence and a disregard for customers' safety and his CCB responsibilities.
Description of Work: Run a new gas line for our outdoor landscaping project

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Mike L.
03/2017
1.0
fireplaces
  + -1 more
Called Jim six times over the past two months. Left messages each time. No callback, no indication that Jim is even in business or alive anymore. (Maybe he's passed away?) In previous years it would take a couple of days to return our call, then the appointment setup and visit would happen pretty much as expected. His work was great, very clean, conscientious and helpful advice. Wish he was still servicing us as a client.
Description of Work: Perform maintenance on our gas fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
1.0
punctuality
5.0


david G.
01/2017
1.0
fireplaces
  + -1 more
It had been less than a year and the fireplace was not working again. I called the company to have him come back out and he never called me back. We called a few times and never even got a phone call back. Horrible service and clearly he does not warranty his work. Awful.
Description of Work: We needed our gas fireplace serviced.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$397

Donna D.
01/2016
5.0
gas leak repair
  + -1 more
unknown
Description of Work: Jim went above and beyond getting my multiple appliances hooked, unhooked, hooked, etc. Will always use them for any other gas line needs.
Rating CategoryRating out of 5
Yes, I recommend this pro

MAUREEN W.
12/2015
1.0
gas leak repair
  + -1 more
NO SHOW!
Description of Work: I bought a gas stove and needed a gas hook up in the kitchen. Master Flame was listed on the NW Natural website as a Preferred Provider so I called and spoke to Jim. He said it would cost $250 plus $8/foot of gas line. We booked 1:30pm on Dec 30th. NO SHOW! I called 5 times. The next day, he left a voicemail saying he had been in a car accident - the adult version of The Dog Ate My Homework. I would normally give him the benefit of the doubt but there are other reviews on Angies List of him pulling the same thing - NO SHOW. Also, after calling around to other highly rated Angies List companies, I was informed that no reputable company would give a phone quote without coming out to scope the work. I hope he wasn't really in a car accident but his credibility is shot with us.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

James L.
01/2014
5.0
gas leak repair
  + -1 more
Other's said it could not be done. Recommended by our neighbor, for whom he did two fireplace inserts, and he found a way to get it done. But the owner is and quot;administratively challengedand quot;: He promised paperwork for a rebate and despite several requests, it never arrived. This would have reduced our out-of-pocket cost. The failure to follow through is disappointing.
Description of Work: Took out old gas heat-o-later and replaced it with modern gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$3,000

James L.
10/2013
5.0
fireplaces
  + -1 more
Originally called him on short notice - that day - to move a gas line that needed to be relocated for a new deck. Asked him - same day - about changing out our old gas heatilator with a new, highly efficient, gas insert. Others had said could not be done. He said otherwise, and referred me to our new neighbor where he had done something similar. She highly recommended him. Bottom line: He came on time, did a fabulous job, cleaned up well, and finished in one day . We postponed an earlier install because he pointed out that by doing we could take advantage of some rebates. We highly recommend him..
Description of Work: Removed old gas heatilator fireplace and installed new Grand -135 gas fireplace.i

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Carol H.
05/2013
1.0
gas leak repair
  + -1 more
On the day of the appointment, Mr. Johnson called me and said he would be a few hours late. I waited for him. He never showed up, and he never called me back. I was quite irritated. I could understand him running out of time. I could not understand him not calling me back to reschedule.
Description of Work: My furnace needed to be maintained. It wasn't working. The appointment was made 3 weeks ahead of time.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Harriet S.
06/2010
5.0
fireplaces, gas leak repair
  + 0 more
The actual work was done while I was not at home. My impression is that they worked quickly and efficiently, leaving behind no mess to clean up. Best of all, the new, safe (!) fireplace now venting to the outside works beautifully and warms my livingroom with no fear of being asphyxiated. Also, they removed the old fireplace unit and took it away for me.
Description of Work: Jim Hoffman, his brother, John, and a third person switched an existing ventless fireplace to a vented one. It now vents outdoors through a pipe they installed along with the new unit with nice "logs".

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

julie M.
04/2007
5.0
drywall, fireplaces, gas leak repair
  + 1 more
Jim Hoffman and his staff were a pleasure to work with. Jim answered all my questions promptly and in great detail. He really takes the time to explain any questions you might have. He is extremely knowledgeable and helped us pick out our fireplace. He also took care of the permit and the job started and was completely on-time. This was extremely important as I had scheduled hardwood floors to be installed in our house immediately upon completion of the fireplace. I asked Jim to come out again to adjust the flame height of the gas burners and he responded and came out right away. I would definitely hire Jim and his staff again. I am extremely satisfied with the work completed and customer service provided.
Description of Work: Installed a 42" See Thru Fireplace and Gas Line. They also re framed and drywalled, spackled and textured the fireplace wall. They also hauled off the old fireplace and wall surrounding the old fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,300

RUSS R.
08/2006
5.0
water heater repair
  + -1 more
The work was done very professionally in little over a half a day. I would not hesitate to recommend Masterflame for any type of natural gas installation or repair work needed .Had a problem getting them back out to look at one item after the work was completed.
Description of Work: Jim Hoffman and his crew ran gas piping from the outdoor meter to the garage water heater, fireplace, BBQ, and cooktop range. They provided and installed a new gas water heater venting it through the roof to replace our older electric one. I was a little disappointed that the A.O. Smith water heater he provided had a 6-year warranty as opposed to their 10-year model. But, I failed to ask this question up front.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,000

LAURA M.
10/2005
4.0
gas leak repair
  + -1 more
unknown
Description of Work: THEY CONNECTED GAS TO THE FIRE PIT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

JUDI H.
07/2005
5.0
fireplaces
  + -1 more
JIM HOFFMAN AT MASTERFLAME IS ONE OF THE MOST KNOWLEDGEABLE FIREPLACE TECHNICIANS THAT WE HAVE COME ACROSS. NOT ONLY DID HE HELP US PICK OUT A NEW INSERT, HE ALSO RECOMMENDED A WONDERFUL CHIMNEY SWEEP AND OVER SAW THE PROCEDURE.
Description of Work: HELPED PICK OUT AND INSTALL NEW METAL FIREPLACE INSERT. ALSO, HELPED WITH SOME REPAIRS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

    Contact information

    PO BOX 820130, Vancouver, WA 98682

    masterflamegas@msn.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Natural Gas Lines,
    Fireplaces,
    Water Heaters,
    Drywall

    FAQ

    MASTERFLAME GAS & HEARTH is currently rated 3.9 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    MASTERFLAME GAS & HEARTH accepts the following forms of payment: Check
    Yes, MASTERFLAME GAS & HEARTH offers free project estimates.
    No, MASTERFLAME GAS & HEARTH does not offer eco-friendly accreditations.
    No, MASTERFLAME GAS & HEARTH does not offer a senior discount.
    Yes, MASTERFLAME GAS & HEARTH offers emergency services.
    Yes, MASTERFLAME GAS & HEARTH offers warranties.
    MASTERFLAME GAS & HEARTH offers the following services: INTERIOR & UNDERGROUND GAS PIPING. SELL & INSTALL GAS FIREPLACES, INSERTS & STOVES, GAS LOGSETS, GAS WATER HEATERS, TANKLESS GAS WATER HEATERS, PELLET STOVES & INSERTS. WOOD STOVES & INSERTS
    PROPANE SALES.

    Contact information

    PO BOX 820130, Vancouver, WA 98682

    masterflamegas@msn.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM