IB I.T. Services LLC

Excellent job.

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IBIT tried to repair my laptop which just stopped working. Despite valiant efforts, they were not able to recussitate the dang thing but were able to recover my more valuable data and files. Thank goodness!! Great job despite the hardware failure. He was awesome in working on the problem and in communicating the status with me.

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My daughter had been having lots of trouble with her laptop because it was infected with spyware and lots of pop-ups. She was so frustrated with how slow it ran and she avoided using it. We wanted it cleaned off so she could use it at college in the fall. Bill worked relentlessly to get rid of all the pop-ups and spyware. After finishing and leaving, Bill remembered that there were a few more hidden files he had wanted to check so he called and arranged a time with us so he could remotely check and remove the files. Bill was very personal and did not mind us looking over his shoulder and asking lots of questions. We would definitely use IB I.T. Services again.

The gentleman was professional and got my problems fixed right away. He informed me to call him for further issues. I was very happy with the service.

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My pleasure to find and have Mr. Dowd provide IT services was an extremely satisfying experience. One that left me with a sense of assurance and peace that there is indeed light at the end of every tunnel when the right person is taking care of the darkness in the tunnel, no matter how dark the tunnel may seem at the time! No one likes to deal with a computer that needs attention with some kind of restoration issue, and for me it was even more agonizing having to look for the IT person who I would be comfortable with paying that attention to my computer. Mr. Dowd's confident and calm patience and understanding of the issues were more than just a huge sigh of relief. Coupled with his evident and obvious high work ethics for customer satisfaction made for a very impressive, positive, and greatly appreciated experience. Further, Mr. Dowd's seamless efforts to transition my old drive to the new, made sure that I was without ANY interruptions in the service I provide my own clients. Overall, the best type of experience to have, in my opinion when it comes to the incredible amount of sensitive and confidential information we tend to store within our technology devices. I was so pleased with Mr. Dowd's service, that I have since referred him to my own clientele, who have been very appreciative and extremely satisfied with the same quality of work that I myself experienced with his services. These same clients have thanked me for the referral and have made such comments to Mr. Dowd as the one below ... "I will continue to refer others I know to you Bill. I am very pleased with your service and professionalism".

Responds to my request in a timely manner. Is able to diagnose the problem and provide a cost effective solution. Did not find things to fix that wasntbroken but offered suggestions of upgrades. Seems to enjoy the service they provide, would definately call them again. Friendly and helpful without taking up time.

I work with computers everyday and rely on them to be there when I need them. One day my computer crashed and I thought I lost all my data forever. I called Bill at IBI.T Services hoping he could retrieve my data so I brought in my hard drive to him and within a hour he had all my data and put it on a external hard drive for me( that was his and he let me borrow it until I could get my own). Bill is very kind and funny person and is always there when you need him. I've had experiences other IT people and was always given faults promises at a high price. But Bill at IB I.T Services has good rates and follows through with everything, he's smart and when ever I call for anything he fixes it right away. Mellisa Verheul Medical Billing 4u

Bill provided an immediate investigation as to the what issues were keeping my replies & forward email from sending. He continued to work on the issues until finally resolved. My email account was originally set up by another company. It was such a mess but worked for a while. They had set one email account up under another one...... total mess. It began giving me issues again this past week but I didn't realize the problem until Friday. This was a very complex messed up system and Bill has corrected it and resolved all my issues. I would not hesitate to call him again if I have any computer issues. He knows his business and is wonderful to work with as well. He is extremely knowledgeable and his prices are very reasonable. I have recommended him to others.

First: the assistance in the purchase of this computer, the set-up and transfer of all data went extremely well. While at first there appeared to a a glitch or two, I usually discovered it was me and not IB I.T. Second: following the installation, and as I had questions, I found I could call/e-mail/text IB I.T anytime and I always received a quick answer, even late at night. Because I am a night owl, this has been extremely helpful when I run into problems in my work. Third: the most recent example of rapid response was when I ran into problems with my WiFi and modem. I called IB I.T. They were on-line immediately with me and diagnosed the problem in a very short order and at a very reasonable price, thus saving me a ton of aggravation so I could get back to work quickly. Again as above, I highly recommend the services of IB I.T for all computer needs.

Bill worked efficiently to get everything up and running just as we wanted. After the initial set up we had to have Bill come out to set up an additional printer, Bill responded quickly and had it installed in no time.