Signed a contract and paid deposit last April-nearly one year. I filed two complaints and no one will call me back. Materials were delivered to my driveway several weeks ago but no contractor was scheduled to complete the job. Job is still not started and we are avoiding the delivered siding every time we driveour car. Frustrating.
Description of Work: Bid received on a partial siding project for my home
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
carol B.
08/2017
1.0
carpet installation, home improvement stores
 + 0 more
Installation from ****
Description of Work: Installers from Romanoff renovation were very poor young inexperienced men and many mistakes were done. More pergo had to be ordered because they didn't cut it right and damaged my bathroom floor so have to supply me with new vinyl. I am 6 weeks into this from my order about June 16. This is for about only 400 sq feet
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Joseph M.
11/2015
2.0
home improvement stores
 + -1 more
Materials and dumpster were delivered on the 17th. On the 20th, when no workers had arrived by 11AM, I called Customer Service to find out what was happening. In short, the contractor they had assigned my project to had taken another job, and neglected to tell Home Depot. So now I have a driveway filled with aa 40 yd. dumpster and 28 squares of siding. Late in the day I hear from the Home Depot (HD) project manager that a crew will be here at 9AM on the 27th to start work. On the 27th the crew of two shows up to "survey" the job at 10AM. They walk around the house, take inventory of the delivered materials and tell me that they'll be back in a week to start. I said, "what"? You are supposed to start today. They said that they had another job to finish before they could do that. I contacted the Project Manager an expressed my unhappiness. He told me that they hear a "few hours" of work left on the other project,and wanted to know if they could spend half days on my house, ehile the finished up the other project. I unhappily agreed and we proceeded. In short order it was clear that this crew of two was both insufficient and slow. I complained again to HD. The next day HD called and said that a 4 man professional crew would show up at my home the following Monday and be there until the job was done. Generally that is "finally" what happened. I had custom sized railing that had to be removed to do the siding. The first crew did that and lost all of the hardware. HD replaced all of this railing at their cost. The job finally finished about October 4 - so nearly 8 weeks past schedule. Excuse, after excuse, after excuse permeated my conversations with the Project Manager. It was like he told me anything he could to calm me down. I finally challenged him, asking him if he was lying to me or just incompetent. HD did give my a 10% discount for all the trouble. That's nice, but they have lost this customer for good. I will never recommend Home Depot Contract Services to any one. I now take my business to Lowes.
Description of Work: Reside my home. Tear off old siding and install 28 squares of vinyl siding. Home Depot Contract Services managed the project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$21,000
Mike A.
10/2008
5.0
lighting, hair removal
 + 0 more
Guy I spoke with was knowledgeable and helped me find the right light that could go against insulation safely.
Description of Work: Bought new lighting for my bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
CHERYL W.
10/2006
5.0
countertops
 + -1 more
Although I had lots of problems with Home Depot's subcontractor (see Precision Countertops), Home Depot went out of their way to make sure I was satisfied with the final product, including issuing a partial refund because of faulty work by their subcontractor.
Description of Work: They installed silestone countertops in the kitchen and powder room.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$5,000
CHONG K.
10/2006
1.0
replacement windows
 + -1 more
They postponed twice from the start. They put in the windows but didn't replace the interior cases. I woke up found new windows, but the same rotten cases. I called that same day to tell Home Depot and they said they would send someone over to see for themselves. Sent digital photos. The guy never showed up. Complained and they sent a different installer over to give me my cases. This next guy did a horrible job. Look at first three pictures I submitted. You could see the white wall BETWEEN the wood panels. Complained again; the Home Depot guy finally showed up saw all of the gaps and got another guy to fix the problem since I didn't want to deal with the last guy. Got postponed TWICE AGAIN! Finally got cases with okay workmanship (Picture # 4). Took about a MONTH from start date to the long overdue finish.
Description of Work: Install new vinyl windows and replace the interior liner and case.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,500
LEAH B.
10/2006
5.0
equipment rentals
 + -1 more
Rented their carpet cleaning machine for four hours from their rental department. They are knowledgeable about their rentals and very helpful.
Description of Work: Rented carpet cleaner machine.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$14
EDWARD C.
04/2006
5.0
roofing
 + -1 more
They did a great job, but they were very expensive. They did approximately 2400 sq. ft. for $14,600. Awesome results. They did a complete tear off, removed all vent holes, and put in an ''end cap'' system so all vents are now gone, and the whole house breaths. They were incredibly fast. With a crew of 10, it took a 1/2 day for complete tear off, and by end of first day, half the house was roofed with completion the next day. I am very happy with the results, but I am glad it's a once in 30 year event!
Description of Work: Installed a new roof, including roofing two deck roofs, which had been covered in corrugated pool plastic covers.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,600
BARBARA S.
01/2006
1.0
fencing
 + -1 more
Not good. Couldn't even get an estimate.
Description of Work: Called their 1-800-number; Talked to a representative who said someone would call me. No one ever followed up. Went into the store on a weekend to follow up myself. They appeared to have found my request in the computer but was told they don't work weekends but that someone would call me Monday. No one called me Monday or in the seven or eight months since.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
KENNETH E.
09/2005
3.0
home improvement stores
 + -1 more
THE SALESMAN WAS VERY HELPFUL. HE DESIGNED A KITCHEN ON HIS COMPUTER THAT WE PURCHASED. THE INSTALLER WAS VERY POLITE. HE WAS VERY GOOD ABOUT CLEANING UP AFTER HIMSELF. HOWEVER HE USED THE WRONG SCREWS AND OUR CABINETS ARE FALLING OFF THE HINGES.
Description of Work: WE HAD OUR KITCHEN REMODELED. WE BOUGHT OUR CABINETS FROM HOME DEPOT AND HAD THEM INSTALLED BY THEIR INSTALLATION DEPARTMENT. THEY CAME BACK ONCE TO FIX A FEW CABINETS THAT FELL OFF THE HINGES.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$10,000
LELAND S.
06/2005
4.0
home remodeling, home improvement stores
 + 0 more
THEY DID A GOOD JOB OF FIGURING OUT MY CABINETS AND GIVING ME A COST OF THE WORK THAT THEY WERE GOING TO DO FOR ME. I INSTALLED THEM MYSELF AND EVERYTHING FIT THE WAY THEY WERE SUPPOSED TO FIT.
Description of Work: BOUGHT NEW KITCHEN CABINETS FOR THE KITCHEN AND THE BATH ROOM. THEY CAME OUT AND MEASURED AND GAVE ESTIMATE, AND THEN HAD THEM MADE FOR ME.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$8,000
CAROL M.
06/2005
5.0
landscaping
 + -1 more
STAFF IS EXTREMELY HELPFUL ESPECIALLY IN LIFTING AND LOADING SUPPLIES, STORE HAS VERY GOOD SELECTION OF OUTDOOR WOOD PRODUCTS FOR FENCING AND GARDEN STRUCTURES.
Description of Work: PURCHASED WOOD POSTS, WOOD PANELS, WOOD SUPPORTS AND ALL HARDWARE FOR GARDEN FENCE AND GATES.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
MARLENE P.
06/2005
5.0
fencing
 + -1 more
THE HOME DEPOT MEN WERE GREAT. THEY CAME OUT ONE DAY AND MEASURED AND THEN RETURNED THE NEXT WEEK WITH THE EXACT AMOUNT OF LUMBER WE NEEDED AND PARTS IT TOOK TO BUILD OUR FENCE AROUND OUR FRONT YARD TO KEEP OUR DOGS IN.
Description of Work: THE APPOINTMENT WAS FOR HOME DEPOT REPRESENTATIVE IN THE FENCE DEPARTMENT TO COME OUT TO MY HOUSE AND MEASURE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
ERIC S.
06/2005
5.0
home improvement stores
 + -1 more
I ASKED A SALESPERSON IN THE APPLIANCE SECTION FOR SOME ADVICE. SHE CONTACTED THE PLUMBING GUY WHO WALKED ME THROUGH THE PROCESS OF INSTALLING THE AIR-GAP. EVERYTHING WORKED PERFECTLY.
Description of Work: MY DISHWASHER KEEP OVERFLOWING INTO MY SINK. I NEEDED TO INSTALL A NEW AIR-GAP.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6.43
CATHY F.
06/2005
5.0
window treatments
 + -1 more
HAVING THE FREE CONSULTATION WAS A MONEYSAVER. SHE MADE SUGGESTIONS AS A PROFESSIONAL SHOULD AND MEASURED MY WINDOWS TO PERFECTION. ANY MISTAKES WOULD HAVE BEEN TAKEN CARE OF BY HOME DEPOT IF NECESSARY.
Description of Work: THEY HAD A PROFESSIONAL COME OUT FREE OF CHARGE TO GIVE IDEAS AND MEASURE ALL THE WINDOWS IN MY HOUSE. AFTER MY ORDER ARRIVED, SHE CAME BACK TO INSTALL THEM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
MUHAREMA R.
06/2005
5.0
home improvement stores
 + -1 more
WE PURCHASED EVERYTHING AT HOME DEPOT: MARBLE TILES, SPACE DIVIDERS BETWEEN THE MARBLES, SPECIAL GLUE, MACHINE TO CUT THE TILES, BLADES. WE ALSO BOUGHT THE PAINT TO COLOR THE WALLS AND THE DOOR SO EVERYTHING MATCHES. EMPLOYEES WERE VERY KIND AND HELPED US MAKE RIGHT DECISIONS.
Description of Work: WE REPLACED OUR VINYL FLOORING WITH MARBLE TILES IN THE LAUNDRY ROOM. BESIDES THE TILES, WE NEEDED THE REST OF BUILDING MATERIAL.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
MATTHEW S.
06/2005
4.0
carpet installation
 + -1 more
THE CARPETING WE RECEIVED WAS WHAT WE ORDERED AND WE ARE PLEASED WITH IT. THE INSTALLERS DID NOT AGREE WITH THE MEASURER'S PLANS FOR INSTALLATION AND ASKED ME IF THEY COULD INSTALL IT DIFFERENTLY THAN THE PLAN CALLED FOR. NOT BEING A CARPET EXPERT, I AGREED WITH THEIR REQUEST AND HAD THEM INSTALL IT THE WAY THEY PREFERRED. I'M NOT SURE WHY THERE WAS A DISCREPANCY IN HOW IT SHOULD HAVE BEEN LAID EXCEPT FOR ISSUES WITH SEAMS AND THE WAY THE FABRIC WOULD LAY. WE HAVEN'T NOTICED ANY PROBLEMS EXCEPT THE SEAM LEADING INTO THE HALLWAY IS NOTICEABLE. PERHAPS IF THEY HAVE FOLLOWED THE MEASURER'S PLAN THAT WOULDN'T BE THE CASE.
Description of Work: WE PURCHASED AND HAD INSTALLED CARPETING IN A RECENTLY FINISHED BASEMENT. THEY SENT A CONSULTANT OUT TO OUR HOME FIRST TO MEASURE AND DESIGN THE LAYOUT OF THE CARPET, AND THEN LATER SENT OUT THE INSTALLERS.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,205.65
JOEL S.
06/2005
5.0
equipment rentals
 + -1 more
THE SERVICE WAS PROMPT AND COURTEOUS. THEY WERE VERY KNOWLEDGEABLE AND HELPFUL IN EXPLAINING HOW TO USE THE POWER RAKE AND ALL THE STEPS WE SHOULD TAKE.
Description of Work: WE RENTED A POWER RAKE TO THATCH OUR YARD AND THEY EXPLAINED ALL THE STEPS NECESSARY FOR THE PROCESS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$47.39
LISA V.
06/2005
1.0
doors
 + -1 more
THE EXPERIENCE WAS A NIGHTMARE: THE DOOR CAME IN, WE PICKED IT UP TOOK IT HOME AND STAINED IT. THE DOOR JAMB SEEMED TOO BIG, BUT WE TRUSTED THE HOME DEPOT DID THEIR HOMEWORK. THE INSTALLER CAME OUT, REMOVED OUR DOOR, AND IN THE PROCESS, BROKE THE OLD DOOR JAMB, WHICH WOULD HAVE BEEN FINE EXCEPT THE NEW DOOR JAMB DID NOT FIT; IT WAS TOO BIG. THE INSTALLER CALLED HOME DEPOT AND HOME DEPOT REALIZED THE DOOR JAMB WAS TOO BIG, THEY TOLD THE INSTALLER TO REINSTALL THE OLD DOOR JAMB. NEEDLESS TO SAY, WE WERE UPSET. THE INSTALLER TEMPORARILY INSTALLED THE NEW DOOR & JAMB. HOME DEPOT SAID THE NEW JAMB WOULD BE IN STOCK IN A COUPLE DAYS, WHICH TURNED INTO A WEEK AND A HALF. WHEN THE INSTALLER CAME BACK, HE INSTALLED THE DOOR AND DID A RUSH JOB. WE NOTICED THE LOCK WAS NOT ON SECURELY AND THERE IS AN OPEN AREA BETWEEN THE DOOR AND JAMB.
Description of Work: WE PURCHASED A 'SPECIAL ORDER' DOOR FOR OUR HOME. HOME DEPOT CAME OUT TO MEASURE THE DOOR, THEN ORDERED AND INSTALLED THE DOOR.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$850
SHAWN K.
06/2005
5.0
home remodeling
 + -1 more
HOME DEPOT WAS VERY PROMPT, PROFESSIONAL AND THEY DID WHAT THEY SAID THEY WERE GOING TO DO WHEN THEY SAID THEY WILL DO IT. THE PEOPLE WHO DID THE WORK KNEW WHAT THEY WERE DOING.
Description of Work: THEY REMODELED MY KITCHEN AND BATHROOM. THEY PUT IN NEW FLOORING, CABINETS, COUNTERTOPS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
MICHAEL G.
06/2005
4.0
ceiling fans, home improvement stores
 + 0 more
THE FANS WERE DELIVERED TO MY HOUSE BY AN INSTALLER. AFTER A BRIEF CONVERSATION ON THE LOCATION OF THE FAN IT WAS OFF TO WORK FOR HIM. HE HAD THE TWO HUNTER FANS UP IN NO TIME AT ALL.
Description of Work: *********HANDYMAN**********I PURCHASED TWO HUNTER CEILING FANS FROM HOME DEPOT AFTER DECIDING THAT I WANTED A COOLER LIVING ROOM AND BEDROOM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
FRANCES B.
06/2005
3.0
carpet installation
 + -1 more
THE ENTIRE PROCESS WAS EXTREMELY SLOW. I CHECKED OUT THE CARPET ONE DAY AND REQUESTED THE MEASUREMENT THE NEXT. IT WAS THREE DAYS UNTIL THEY CALLED TO SCHEDULE THE MEASUREMENT APPOINTMENT, THEN THREE DAYS TO CALL WITH THE PRICE. I HURRIED IN TO ORDER, BUT ORDER TIME WAS STILL THREE WEEKS! CHEAP, BUT VERY SLOW WITHOUT MUCH CUSTOMER SERVICE.
Description of Work: I USED HOME DEPOT TO SELECT THE STYLE OF CARPET, CHECK OUT THE SAMPLE, MEASURE THE AREA, ORDER THE MATERIALS AND INSTALL THE PAD AND CARPET.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0
$758.63
TOM M.
06/2005
3.0
bathtub refinishing, ceramic tile
 + 0 more
I PURCHASED THE BATHTUB AND FIXTURES FIRST, THEN THE TILE AND THE GROUT. THE ASSOCIATE IN THE TILE CENTER WAS VERY HELPFUL, BUT THE ASSISTANT MANAGER WAS HELPING ME WHEN I PURCHASED THE TUB AND FIXTURES AND HE ACTED LIKE WE WERE TAKING HIM AWAY FROM SOMETHING MORE IMPORTANT. GENERALLY THE OVERALL EXPERIENCE WAS AVERAGE.
Description of Work: PURCHASED BATHROOM FIXTURES AND TILE ALONG WITH GROUT. REMOVED THE OLD FLOORING AND WALLS AROUND THE TUB AND REPLACED THE TUB AND SHOWER COMPONENTS AND TILED THE BATHROOM WALL AND FLOOR.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$650
KRISTIN F.
06/2005
5.0
carpet installation
 + -1 more
VERY CUSTOMER ORIENTED. SALES ASSISTANT WAS VERY HELPFUL AND PATIENT. PRICING WAS VERY COMPETITIVE. CONTRACTORS FOR INSTALLATION WERE TIMELY, CLEAN AND PROMPT.
Description of Work: THREE DIFFERENT TYPES OF CARPET. PADDING AND INSTALLATION TO REPLACE ORIGINAL CARPET IN HOME.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
JEANNE S.
06/2005
4.0
doors, home improvement stores
 + 0 more
THEY DID A GOOD JOB AND COMPLETED THE PROJECT AS THEY SAID THEY WOULD. THERE HAVE BEEN NO CALL BACKS AND THE DOOR WORKS PROPERLY. THERE HAS BEEN NO LEAKING AROUND THE DOOR.
Description of Work: SUPPLIED AND INSTALLED A NEW PATIO SLIDER DOOR. REMOVED OLD DOOR AND INSTALLED NEW CASING & INTERIOR MOLDING.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardware & Home Improvement Stores,
Carpet Sales and Installation,
Doors,
Kitchen and Bath Remodeling,
Rentals - Equipment,
Fencing,
Hair Removal,
Ceiling Fans,
Appliance Sales and Installation,
Window Treatments,
Windows,
Siding
FAQ
HOME DEPOT is currently rated 3.9 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: HOME-IMPROVEMENT FACILITIES.