Floyd

We called Budget Blinds in April and they came to measure and give us estimate. We agreed to purchase blinds/shades for just the top floor of our home, opting to do the bottom floor later as to not break the budget completely. The first order came in on time and the blinds were installed correctly. The second order was late, but no one from Budget Blinds called to tell us they wouldn't be here on time, after multiple calls and excuses they finally told us the material was back-ordered and after waiting longer they told us it was no longer available. So we went through the entire selection and purchase process again, and waited another 3 weeks. They did give us a price break on the new, more expensive blinds. When they were installed however, the installer was in a hurry and installed them all incorrectly and didn't pre-drill the holes in our window casings, so every window casing split. The blinds were mounted too far forward and so the blinds hit the pully and one of the most expensive blinds had a flaw in the material, so they agreed to replace it. We had to arrange to have a bid done for the repairs and then Budget Blinds had to approve. Once the repairs were done and it was time to have the blinds reinstalled, we coudn't get them to return our calls to schedule a service call. We finally had to get rude and ask them to prioritize us before any other customers since it had been 5 months and they already had our money. Last but not least, even though they told us they were installing a new blind to replace the one with the material defect, they actually had not replaced it and we found it installed in another window. We are done with this company and will not use them or recommend them to anyone.

It went great. When I called, they immediately set up an appointment on the day I wanted. When I needed to change it, they were flexible. Kenneth arrived on time to measure the windows. He was efficient and pleasant. He said it would take a max of two weeks. About 5 days later, I got a call that the blinds were ready. I scheduled the installation for a convenient time. Michael showed up on time. Again, he was pleasant & efficient. These are very high windows--the extension ladder was fully extended. They had it padded so it didn't mar the walls. The blinds fit perfectly. Michael even changed the batteries for the motor on my old blinds (bought years ago from someone else). I'd use these guys again in a flash! Kanamosa

It turns out they went straight to their top of the line products and thought they would then work with us to get the price down to our budget after starting at the top. After the quote, we decided to get several more competitive bids and were called very frequently by the firm wanted to work a deal and adjust their proposal. After we decided to use another vendor who better listened to our needs, better suited our budget, and was more personable to deal with we indicated to Budget Blinds we were going another route and thanked them for their time. The e-mail response from them was curt and implied that it was too bad we couldn't come to an agreement since they had taken time time to actually come to the house and build a quote.

Sales call and estimate was handled professionally and pleasantly. Installation was accomplished efficiently.

Very knowledgeable salesperson and installer.