DaBella - Vancouver

Terrible experience. Was mislead multiple times about what I could get. Almost the day of install what I thought I was getting was not what they planned on installing. Couldn't come up with any alternative solutions so they suggested I outsource what I wanted done after Dabella finished. The installer put the shower bar up too high and later I found out it was crooked. I have had to super glue my shower liner to bottom of the shower. There was mold all over the place less than three weeks after installation and I was told I must have a ventilation problem. However, I did not have any mold prior to this and after I had to clean this mess up on my own because they wanted to charge me $500 to re-do the caulking that didn't seal right as well as correcting the shower bar, there still has not been any mold. I'm hoping they installed the pan the right way and there isn't mold and rot growing beneath the shower. If they can't even put caulking in the right way, who knows if they did everything else the right way. I felt pressure throughout the whole process and then as soon as I needed their mediocre, at best, work fixed they wanted to charge me more money. I would not work with this company unless it is your very last resort and even then I would wait until someone else is available.

Rick was great and was able to answer all my questions. He was on time and made the appointment fun.

I had Darren with Dabella come out and look at my leaking roof. Not only did he find a huge HOLE in my roof, but he explained everything very well so we could understand and worked with his manager Shane to help get this project done within out budget! I could not be happier with Dabella!

Jordan was very kind and professional, he showed me problems with my windows that I was not aware of and ended up replacing them all. I would highly recommend using Dabella!

I had Jordan come out and was very patient as he answered my questions and was very thorough. I feel like they were very fair priced and I’m happy for us to get started.

Great prompt service. Friendly representative. Pointed out issues we weren’t aware of ( not enough vents on roof) as well as discussed issues we had noticed (windows glazing and loss of gases. Definitely very happy with Rick’s professionalism and non pushy service.

Rick and Chris were very professional and informative it was a great experience 👍

Do not use DaBella. They do not know how to install roofs or gutters. I selected them thinking they are a large company that will support their work and installation. I was wrong. They tore off my gutters and destroyed my soffits. Now they are falling off the house. I have had a horrible experience with their lack of professionalism and customer service. Chris Rotarte in the Vancouver office does not return calls and Darren Fitzgerald is not responsive either. Horrible experience. Do not use them.

Shane and Charles were great. Helped me with my leaky roof. Would recommend

Shane and Charles were great. Professional, helpful and taught me about my roofs needs. They fought hard to make it affordable for me. Would recommend. Good warranty.

The customer service was great. Darren and Ian explained everything so it was very understandable.

Presentation was horrible like a bad Amway recruiting experience. Give me your bid with recommendations with costs assosciated. I requested they leave my house as blah blah blah was too aggravating.

I wouldn't recommend this company. I had the siding replaced on my home and garage. The install itself was well done, but this company's communication and accounting issues have soured the experience for me. THE GOOD: The install crew was professional and surprisingly quick, the results look very nice. They cleaned up about as well as you can expect from a construction site. The electrical fixtures worked after the project was complete and I didn't need to call an electrician. THE BAD: Right off the bat they got my email address wrong. I never received electronic documents. The manager literally printed the documents and gave them to me at final paperwork signing. When it was time to sign final paperwork the amount charged was off by $1500+. I did the math on my own and had to ask how they got to the final number. I was told accounting "triple checks" the math, yet the manager could not figure how they got to that number either. It was fixed and I was given no reason for why it was off by that much, but if I had not been watching I would have been overcharged. Communication is completely uncoordinated. If you need anything from them, good luck. You have to follow up on all the details yourself and usually it takes multiple phone calls. They do not follow through. Seems like more of a management problem than a customer service problem. Expectations were not properly managed for the project. The back of my garage has an old entrance that was boarded up long before I bought the property. It does not open. There is built-in shelving along the wall with the boarded up entrance. This was all shown to the salesman who wrote up the siding contract for the garage. It was not communicated beforehand to me that to have siding installed over that area it would need to be framed out. I would have gladly taken care of that ahead of the install if I had been aware that's what needed to be done. My contract even details that trim was planned for (1) garage entrance. When I brought this up I was given a boilerplate response about how they only install the siding per the manufacturer standards. Oh well. Dabella drops balls in a way that leaves a lot to be desired. I would pick a different company if you're considering replacing the siding on your home.

I got contacted by DaBella from an inquiry I did here on Angi. This was a pretty frustrating experience. First off the estimator hung around for a fairly long time drawing out the bid process. Then he presented the bid, it was double the other estimates I received from the three other places that came out. Two from Angi and one local company. The estimator was really putting a lot of pressure on to get the job, even lowering the price thousands right away. The guy even stated that he would do what ever it takes to get the business, because the owner wants to put all of the other roofing companies out of business. Have some tact guys! Then the phone calls started.... I have had multiple calls from them trying to get the business, even after I have stated that I already took care of the project. The times of the calls started at 6:04 AM and going until late in the evening. Even IF you were the best, all of these tactics made me decide to never do business with DaBella.

I had Dabella come out to take a look at my broken shower. The representative Darren was incredibly helpful! He explained all the options well and helped me pick out a color I am so excited for! Taylor has been great with her communication and I'm so so excited to get my new shower soon!

Evan MacArthur was great, looking forward to seeing the project get finished.

Shane was great! We hired DaBella to do our roof and communication was great and the roof looks awesome. Taylor the project manager was a pleasure to speak with and she got my roof installed fast!

Both David and Jennifer were on time to our appointment, VERY courteous and explained everything in a manner that is easy to understand.

Chad was very helpful in representing his system and finding me a good solution. I am very satisfied with my Dabella experience and looking forward to getting a great roof over my head!

Very pleased with my project! Chad and the crews were very professional and easy to work with.

Shane and Adem are the best! They worked with me and my budget to get three windows and my slider replaced for what I expected to pay for just one window. They went far and beyond to make this deal affordable for me.

Looking forward to installation.. initial meetings have gone wonderfully. My husband and I are both excited for everything to begin

Dabella just reached back out to me about 6 months after they replaced my roof. They just wanted to check and see how everything went and how the roof is. The install wasn't without its hiccups, but overall I couldn't be happier with my new roof! I'm not sure of it's because of the roof, but I swear my house is warmer after having replaced it! Thank you so much Dabella! 10/10!

Shawn and Shane were very professional and helpful with our project needs.

today was only the quoting process by Eric J.