Cascade Tree Works LLC

Fantastic! We are extremely happy with the work done. It turned out better than we expected. I called Cascade Tree Works for a bid on removing a failed tree, a fir tree, and pruning and trimming other trees. Greg Richardson, the owner of the company, and Certified Arborist, listened to the work I wanted done and gave me advice. He also gave me information on taking care of my existing trees during warm weather so they don't become stressed. I accepted the bid and scheduled a day and time for the work to be done. On that day and right on time, Cole, who was in charge of the job, introduced himself, reviewed the work to be done, and got right to work with his crew. They were very safety conscious, which made me feel at ease. Everyone on the crew knew what they were supposed to do and got right down to business. There was no standing around. They were incredibly efficient. They completed all the work that I asked them to do and the final bill was exactly what the bid said it would cost. I will continue to use Cascade Tree Works for all future tree work and will wholeheartedly recommend them to everyone I know that needs tree service. Paul

Scheduling was a bit difficult He knew what was needed for the trees

I called on Monday to inquire about cost and availability for chipping service. I was told by receptionist the cost was $250/hour but they would need to have rep come out and do an estimate. I provided my address and contact information and receptionist scheduled the estimate appointment for the following Wednesday at 1:00. I called Wednesday 10:46 to confirm appointment was at 1:00 and receptionist said yes. At 12:46 I received a call from company rep saying they don't need to do an estimate because chipping services are is billed at $250/hour, and there would be a setup fee of $350 because I live outside their service area. I asked why the receptionist scheduled an appointment for an estimate when it wasn't necessary and why she did tell me about the mobile setup fee. The company rep said she does not know "those details". I'm wondering why she doesn't know "those details" when she is answering questions about services and fees and scheduling appointments? They wasted my time by scheduling an unnecessary appointment and not canceling it until 10 minutes before they were suppose to arrive.

Extremely fast and efficient. Was very thorough and was very courteous and respectful. Apologized for not getting all of the sawdust out of my lawn (which was beyond what I expected to have completed and was absolutely fine with having that left behind). Trees were down in roughly an hour which was extremely fast. Cleanup was fantastic. Service was far superior to any other company I received bids from. Office Staff, Heather, was extremely informative, always answered my questions and was extremely efficient with scheduling and billing. A+++ service and extremely reasonable rates.

The crew arrived on time the day of service. It was pouring rain. This crew was at my house all day working in the pouring rain taking down these trees and taking out the wood. Very professional. I have to emphasize it was pouring rain all day long. The crew did their best to not mess up my lawn as they had to haul the wood out of the backyard. My backyard is sloped making things less easy. I appreciate their hard professional work.

Did an excellent job. They removed tree and ground the stump out as well. Were very professional and thankful for the business.

We were very impressed with both arborists we spoke to/worked with for this project. They were very knowledgeable and gave us excellent and reasonable information, not only for the current project, but also as far as what to expect in the future. The estimate was also very reasonable for the excellent quality of service. The crew was on time, respectful and conducted themselves professionally. They got right to work and stayed busy the entire time there were here. They cleaned up after themselves and did a fabulous job with our trees.

Great guys, they are experts at what they do.

The roots of a beautiful maple tree (that was planted by the previous home owner) were threatening to take over underground sprinkler and water lines. I hated to take the tree down, but there was no choice. Based on Cascade's rating, I made an appointment for an estimate and we were able to set up a timely appointment. The cost to take the tree down was more than reasonable since I thought it would be much, much more. The hardest part for me was getting ahold of the city and then the county to find out of the tree could be removed without a permit - the answer was yes . . It took maybe 45 minutes start to finish. They even gave me some growing advise on another tree in my yard.

Greg gave a million dollar consultation and advice on how to treat a distressed tree. He was professional, knowledgeable and thorough in his explanation of steps to be taken to save it. He and his crew also did an outstanding job removing a tree shared with a neighbor. I highly recommend him.

Cascade Tree Works was amazing. Possibly the best contractor I have ever hired for any service at our house. They gave us a quote that was reasonable, which we compared to others in the area. It was right in line with others, but the amount of detail on the quote was far and away in excess of other contractors. We new exactly what we were getting, and that meant a lot for us, since this was a large and expensive project. Cole provided the quote, and came out for work with his team. They arrived on time, they started right away, and everything went exactly like they said it would. There was also about 3 years worth of old brush that I had pruned from various plants in the yard in a large pile, and without being asked they went ahead and threw it all in the chipper with tree branches! More than I asked for or expected - I thought that was going to be a trip to the brush recyclers. Amazing. They came out again after power/gas lines had been marked out and ground the stump and chased the roots. It was almost 100 degrees out there, but Cole again was on time, efficient, and was done before you knew. I am glad I only had one "weed tree" (what we have always called it), but if I had more, I would not hesitate in a second to call them again.

Estimate was slightly higher than other estimates, but the team was very knowledgable and did an exceptional job. They were safe, did not damage any of the surrounding plants (even with removing some very large limbs). Their clean-up was immaculate. They advised against further trimming of another tree because of the risk of seriously damaging the tree. They were very professional and well worth the small extra cost of the other estimate.

Gentleman came out and looked at the layout of my yard and gave me a quote for the whole job with a couple of what-ifs depending on what they found below ground in the stump. Came back several weeks later to do the job as scheduled, billed me as quoted. The stumps are gone and I have a nice pile of chips in their place. Nice people to work with, delivered everything as promised. I would use them again.

It was outside. They left everything kind of having what was on when they got there, but the tree was gone. If I had to, I would use them again in the future, but hopefully I do not have any more huge trees fall across the street.

They arrived promptly and got right to work. They were careful with the depth of a couple of the stumps, they had services like water, irrigation and sewer near them. Nothing damaged! They worked efficiently and did a good job of cleaning up after themselves.

Cole came on time for the estimate and I was satisfied with the quote. Had to wait 5 weeks to have the work performed due to their busy season. On the day of the work, Cole and his assistant showed up about 3 hours late due to other jobs running longer. They stayed until all the work was done and they did an excellent job. Would not hesitate to hire them again for any other tree falling/trimming needs. First class. Heather in the office was also great to work with in regards to questions, scheduling and invoicing. Thanks everyone.

Went fine. Crew was on time courteous and professional. I was a bit disappointed that they did not move the wood to the front, but that had not been specified in the contract and the guy inc charge said they couldn't do it due to needing to get to another job even when I offered to pay extra. Got a 10% discount through Angie's list, which was nice. The pricing was competitive.

They arrived at the scheduled time; explained what they would do and then did the work quickly and cleaned up thoroughly.

They were fantastic. They were really good. I felt they were fairly priced. They handled our problem that came out with one big tree very well. They cleaned up great and they were just very professional. They did a good job. It was not an easy situation.

They are very knowledgeable. Everything looked much better and ready to grow accordingly.

The men arrived about half hour early on that beautiful sunny day. They immediately checked with me to make sure they were cutting the correct trees. They were very professional, worked hard and efficeintly. I was very happy with their work ethic, their attitude and their professionalism. I need more tree work and will call them for sure.

They picked up all of the stuff and took it with them. That was nice. I discovered five months later that they had missed a limb. Everything else they did just fine. They didn't go around around the yard to make sure that they had picked up all of the limbs that they had cut down.

The service went very well. They are a family owned business. Heather, the wife, did a nice job handling the account and was great at communicating with us. I paid an additional fee to have them work longer on the trees with more technicians. We had them cut down a 35 ft. Blue Spruce; grind a few photinia tree stumps, ground all the removed tree's stumps- about 15 trees and shrubs, trim a Plum, Dogwood and shrubs. They also trimmed a hawthorn and magnolia tree. Four technicians came out and worked for about 25 hours. An arborist led the team and supervised their work. They completed the work in a timely manner and were friendly. They did a decent job with the cleanup and I had no problem scheduling their service. We could have paid an additional fee for them to removed what was ground.

I'm sorry, but Cascade Tree Works let us down. Was it a fluke? I would hope so, but nothing went right. We went in together with our neighbor for tree trimming - Greg came out and talked well, and we settled on getting some trimming done later in November. We made it clear due to the nature of the job and the importance of the trees to us that they would come out the last appointment of the day so we would make arrangements to be home to guide the work being done. The first date came and ... they canceled because they "didn't realize how dark it would be at that time of day." Not the best beginning, especially since I took time off of work to get there and found out only when I arrived home that it was canceled. The next date was set and, wouldn't you know it, we got the big wind storm here the day before. We pretty much counted on them canceling, but we weren't called, so again I came home early from work and ... not only hadn't they canceled, they had come before Noon and just sheered the branches off the tree to a height of about 25-30 feet. Neither my neighbor or I were home to keep this from happening - they just decided to get it done and put it into someone's hands who only had the basic info down on a bid form, which talked about trimming to a height of 20 feet. That was to get the branches off of and away from the roof, whereas there was a lot more tree there we wanted to preserve to keep privacy from the road - well, we could forget all that, as it was gone and you can't quite glue branches back on a tree. (Oh, except for the limbs on another tree by my chimney they promised to throw into the deal - nothing was done there at all.) Not on that bid form, after all. My wife was in tears, we've even had conversations about selling the house because my wife can't bear to look at it. My neighbor said she thought she had driven into the wrong address when she came home and saw the work. She spoke with Greg and he had talked about doing something to help - my neighbor wanted me to conduct negotiations how this would go down. So I called and hit a receptionist, then Greg's wife, then ... Greg's wife again saying Greg didn't want to talk to me on the phone, but wanted to meet me at the house. I told them I didn't want him anywhere near if my wife was home because she wouldn't "mince words" (to put it nicely). Obviously it was becoming another situation where I would have to leave work early - sorry, I wasn't going for it a third time. I stopped interacting with them at this point. Finally our neighbor received the invoice and they had over-billed from the bid - we were supposed to get a 15% off-season discount, but they ADDED 15% rather than subtracted! I just wrote our neighbor a check for our half and let her take it from there. I really only wanted it over at this point, an awful lot of stress over something that should have been straightforward. And funny - all that time and the company never felt it necessary to know my name or bill me separately.

Greg came and provided an estimate and recommended removal of a tree that was crowding out other desired shrubs and plants. He was very easy to talk to and was clear on scheduling the job (about 6 weeks after the estimate so we could get a discount by keeping his crew busy during January). The crew showed up and performed the work as scheduled and did a good job cleaning up the debris.Would hire again; even recommended them highly to next door neighbors who also want to remove some trees.