Cascade Flooring America LLC

Kevan Kelsey was awesome in putting together our quote, and when we submitted it to our insurance, they had no questions, and moved forward with our claim. The scheduling was on point, thorough, and we'll communicated. Our installation team was very professional, worked very well in our timeline, and made sure they had cleaned everything up at the end of our project. I highly recommend Cascade for any of your flooring needs!

Work was done on time and looks great.

BEWARE! BEWARE! These are questions you have to ask Cascade if you ever use them (which I suggest you do not): 1. If damaged tile shows up to my house do I have to pay for it? a. Yes you have to pay for it even if it shows up damaged. 2. If there is tile left over from the job, your contract says that you will credit me for the tile but charge a restocking fee, is that true? a. Absolutely not, we will not credit back any extra tile even though the contract says that. 3. After the project is complete and I have concerns about if materials were installed or not, can we sit down and discuss the issue? a. Absolutely not, we do not do after project forensics to see if there may be a credit due. I received a quote to rebuild my shower and paid in full before anything was completed (my mistake). I had to call three times in order to determine when the work was going to be completed. Nobody would call me back. The work took 4 days to complete. The contractor left broken glass and tile in my driveway that I had to clean up. The contractor drove over the mess twice before I decided I didn't want my car tire cut. Once the work was completed (I stayed home for all four days of work), I called Cascade to discuss a refund for the materials and services that were not completed. Cindy, the owner, explained to me that she does not "do detailed forensics after the fact” on jobs. She suggested that any work that was not completed was insignificant. I explained to her that in my opinion it was significant since I was paying the bill. Cindy was very difficult to talk to, she kept talking over me each time I tried to explain my issue. Once she finally allowed me to speak, I explained that there was a significant amount of tile left over and there was a large portion of the shower that did not receive new backing board (the existing board was reused). She assured me that this was not the case and that they never leave existing backing board up. I asked her to please talk to the installer, because he would corroborate my claim. Cindy called me back several days later and said that yes indeed the backing board was not replaced and the materials not used. I then asked about returning the tile, she said that it was chipped and could not be returned. I asked why I would have to pay for damaged tile. Cindy told me that she always charges customers for damaged tiles, “That is just part of the process”. I told her that I wouldn’t pay for a new car if it had a big dent in the side of it. Cindy said that customers pay one way or the other and this was “the cold hard facts” of the tile business. I told her that it felt like she was ripping me off. Cindy finally agreed to a partial refund for the work not completed and the materials not used. I asked her the amount of the refund and she said that it was very complicated and she would have the accounting person put together the number. Once I was emailed the amount I couldn’t believe that they tried to short me once again. They took credit for discounts that they never gave me on the materials and labor. I had to tell the accounting department that their numbers were wrong. WOW. I would not use this place for anything. They are dishonest and don’t care about customers or listening to customers issues. Stay as far away as you can.

I didn’t use them I rejected them. It was a free estimate and their estimate was like $5,400 versus the $3,400 I paid. Their responsiveness was great.

The process was very smooth! I worked with Jon at Cascade Flooring who explained the entire process, was very patient and accessible when I had questions. The carpet came on time and the installers from Floor Masters were on time as well. The main installer Alexis was great at asking questions when he saw things were off. He used common sense for transitions into the bathrooms where it was obvious that those floors were going to be updated as well. When they left there was no evidence that they were ever there, except for the beautiful, well installed carpet that was left behind. I was very pleased all the way around!

after we picked flooring for the bathroom and paid, we were informed that the flooring was no longer available. It required another trip to the showroom and another choice. Then we waited to hear from them for 1 1/2 weeks. I called and they set an install date. The install went fine.

Received two bids and Cascade was exactly one half the cost of Costco. Frank and his son showed up at exactly the time they said they would be there and did an excellent job of installation. I would recommend Cascade to anyone needing flooring of any kind.

My husband and I recently renovated both our kitchen and master bath. We did the kitchen first and received bids from both Cascade Flooring and Kroon's Construction with Robert Corbett. Cascade's bid was lower and we liked the idea of having a large company standing behind the work. We found good reviews for Cascade and hired them. Unfortunately, we found that Cascade did not provide good information to us and there were some problems. The floor tile grout cracked, but Cascade contacted the subcontractor who came out promptly and made the repair. We expected some issues like that and were OK with it. However, there were some problems we would not have expected. There was a large gap between a prominent piece of trim and the new granite countertop and the sub had already grouted it by the time we realized. When I brought the problem to the Cascade representative, he simply said, "we don't do trim". We explained that it had already been grouted and we needed them to fix it but he refused. There were two other minor problems as well that he initially refused to make right. Finally we called the business manager who fixed two of the three problems for us. The biggest disappointment is that the rep failed to give us information and did not troubleshoot as the project progressed. For the next project in our master bath, we hired Robert Corbett...we could not be more satisfied with his work. First, he gave us some great advice on the project itself, which included moving the existing vanity, transforming the fiberglass shower into a frameless one, installing a tile floor and heater coil, and removing part of a non-load-bearing wall. His advice along the way was great. Second, he insisted on being on site when the glass company sent a rep to measure for the shower panels. He asked them questions, that we would have been unable to ask for lack of knowledge, that prevented problems later in the project. He suggested taller shower panels that made the finished project much better. He also changed our tile design in the shower itself, with our permission, that made the shower much more pleasing to the eye. Third, his work was top-notch. Except for the shower panel installation, Robert completed all the work himself. It was made more difficult because he had to remove an existing spa tub and reroute water pipes. He also did the drywall work, electricity, plumbing, and I could go on. The entire job was done perfectly, with one exception. The shower had a leak under the door. We called him and asked if the shower installer had possibly made a mistake. Robert returned to the house, took a look at the shower, and immediately admitted his mistake. He made arrangements to repair it later that week, which he did perfectly. Our only regret is that we hired Cascade for the kitchen...we wish we had hired Robert Corbett for both jobs.

I worked with Barry and he's been very helpful. Overall they have work with my needs. I recommend them to others and continue to use their services.

What a great experience after dreading what all could happen during a whole-house carpet replacement. The pricing was competitive, timely installation dates were available, furniture moving was done well, clean-up was great, and best of all, the installers were wonderful--no loud music, no smoking, showed up on time and stayed until the job was done to our satisfaction,.

We ran into a couple minor issues with the contractor hired to do our work (totally understandable), but it was no big deal on our end because ADAM took such good care of us. From the moment he came out to do the quote until our final payment was made, he was nothing but professional and helpful. More importantly, he really acted as our advocate - we felt it was his priority to make us satisfied customers. What more could you ask for? We don't expect plans to always go perfectly, but we do expect to be well cared for, communicated with, and end up with the job we paid for. We would recommend Adam and would use Cascade again because of him.

We went to the showroom to find carpet and vinyl flooring for our new home. We were assisted by salesman Jon. He was exceptionally helpful and gave us great options to choose from for our situation. He was able to order and schedule to fit our project. He came to the house to finish paperwork when it was not convenient for me to come to the showroom. He has great taste and style sense and I was able to trust his recommendations. Our project turned out fabulous. We had overnight guest recently who couldn't stop talking about how much they loved our choices and the comfort of the carpeting. When he was at the house, he noticed the tile I needed replaced and he was able to get a small tile job arranged for me with a great slate tile choice. We were so pleased with our experience we sent our son to him for his flooring needs.

Very please with the process. The sale rep was very responsive to my questions. No hidden costs. The installers were right on time even a little early. They also were very professional and did a nice detailed installation. Communication was very clear on what they could or could not do, IE, couldn't install new sink and faucet because of that would of been outside their licensing of work. No problem. Client was very pleased with the work and now they have a nice kitchen counter-top when they sell their home. I was use them again or recommend them.

My wife and & worked with Wendy O. to create a flooring plan for our home. She was warmly professional and we immediately felt at ease with her. She was lovely to work with. We had considerable pet odor and the carpet had been in place for 22 years. My wife and I tore out the old carpet ourselves and hauled it to the dump. We removed the staples and I replaced sections of underlayment and sealed others with an artificial shellac, Wendy showed us the different pad options. including an excellent water/urine resistant pad. It was the most expensive option but it feels great underfoot?and we are a family with three large dogs and a few cats. Wendy was patient as we explored many different carpet types, wood choices, and installment options. We let her know we had a refi in the works and couldn't jeopardize the approval process by accessing our credit. She was respectful of our wishes. When installation day arrived, the installers arrived on time. One of the men was verbally abusive to my wife, so I asked him to leave. I contacted the store and they tried to find other installers. When they couldn't the owner (Tom) came the next day to finish the job. Wendy and Tom were both apologetic, explaining that the man is going thru martial problems. The quality of the work is excellent. The materials are good quality. We are considering having our kitchen floor replaced, and if we do, we will definitely use Cascade Flooring.

My initial meeting was with Paul, who turned out to be knowledgeable and patient, as I changed my mind 3 times. We had an unforeseeable problem, which Paul took care of promptly, fairly and efficiently. The flooring installers, Vladimir and partner (I hate it when I forget a name) were prompt, efficient, courteous and two of the hardest workers I have ever come across. Their expertise was only surpassed by their friendly cooperation on any requests and questions I may have had, It was also refreshing to see how clean they left their workplace, even if they had to return early the next day. A very positive experience, one which initially, was very nervous about.

I was looking to get new flooring in a recently purchased condo and found Cascade on Angie's list. Wendy came out for a site visit and was very helpful in having me make my choices. In fact, I followed her suggestions and am glad I did! She knows her stuff. The install team was absolutely top notch. I had just had flooring done at my condo in Anchorage and have to say that these guys were heads above my prior experience. They were like SWAT; on time, professional, courteous, and d*** good at what they do. They even took a couple of extra hours to tighten and repair areas of my floor that were extremely squeaky and annoying. I'm a former project manager and have worked with numerous contractors over the years. I only give praise where it is due and I can truthfully say that these folks are the best at what they do. I highly recommend them!

Installers were awesome. I felt that the whole process from the start to finish was smooth and easy. I will definitely use Cascade Flooring America for my flooring needs in the future.

The process was easy. We had the floors less than a month after we started shopping and are very pleased with the job done. DeEtte helped us choose a flooring style we liked (we brought home several samples). They were prompt for the measuring/estimate appointment. On the day of installation they arrived on time and were done in about 5 hours. They moved the furniture (part of the cost) and returned it when job was completed. We got 2 estimates from providers who are highly-rated by Angie's List. Cascade Flooring America got our business because they were hundreds of dollars cheaper for the same project (the flooring product was on sale, which helped). Bottom line: They made this a low-stress, high-satisfaction project.

It all went very well. The crew was prompt and was able to advise us about which way to lay the laminate to prevent possible future problems. Our floor had a slant we were unaware about. Everything looks great, and the crew cleaned up well. I am very happy about the transitions in the doorways. They lay flat and are very unobtrusive. We worked with Michelle and Barry in the showroom. They were very knowledgeable about their products. We were well advised.

I selected Cascade Flooring America to do a bid from Angie's List. I also selected two others to pick a good company. Of the three bids, Cascade Flooring America the lowest, but very close to the other two bids. Rich Bean met me at the house to do the bidding. He was very polite, knowledgeable, and took lots of photos of challenging parts of the job, so installers won't get caught off guard. He has installing experience himself, which makes me more comfortable. He said their installers also have been with the company for a long time. I contacted the company, and set up an install date with them. They were able to do the job when I needed it, on July 16-17. They arrived on time for the job, and I talked the installers 'Gary' and his assistant 'Kenny' to ask questions. Gary was very professional and polite. He made me feel good from the start. I went to work, and left them alone to do the job. It was a two day job. I checked the finished product at the end of the second day. The floor looked great! I was so surprised at the attention to detail, especially with the trim and transition pieces around the fireplace, kitchen, bathroom, front door, and furnace intake vents. I can't think of anything negative to say. I gave them a B for price, only because they were very close to the competition on the bid. I would be comfortable recommending them to family and friends.

It was rough on a few points. Starting out, the wrong tile was ordered and delivered, the wrong colored grout was used and the tile around the tub was not done in a style we wanted. The installer spent most of his time at our residence on his cell phone and not working, but the quality and workmanship was good and we do not know if he was multitasking on the phone and waiting for things to dry or just talking on the phone. The job lasted several days longer than planned. To be fair, we were expecting better and we're disappointed in the Bathroom and will be redoing it ourselves. We thought that contractors that survived the recession would be better, but obviously not.

The installer and his assistant arrived at the specified time and worked on preparing the new subfloor in my bathroom for the vinyl floor I had chosen. the installation went very well and they cleaned up any mess they made. I am very happy with how it looks and how well they fit the floor into the small room.

They didn't keep the first appointment and then finally they did decide to come out at the time when I wasn't even home. It was really very unsatisfactory. They were not interested really in doing work for me at all. What stands out is that they were not existent. I would tell people to get luck in getting them to pay attention to respond.

They advised me on the style and color, and it was perfect. They did a wonderful job for me. They were totally outstanding and I was so impressed. Cindy was wonderful and has a lot of experience, which was helpful.

We got high end vinyl that looks like wood. It looks great and they did a wonderful job with all repairs and installation.